Team Leader, Accident Benefits Claims

5 months ago

Waterloo, Canada Definity Financial Corporation Full time

Job ID : 7031
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

Reporting to the Accident Benefits Manager, you will be accountable for the leadership and technical direction of your team relative to efficient handling of all aspects of claims in accordance with the Insurance Act and the Statutory Accident Benefits Schedule.

**What can you expect in this role?**
- Provide guidance, on-the-job training, technical instructions and direct leadership to your team relative to performance, productivity, personal conduct and adherence to processes and Corporate policies and procedures.
- Complete audits by reviewing and monitoring claims files and providing effective feedback.
- Foster team development by identifying training opportunities and keeping yourself and team informed of changes to policies and procedures.
- You will provide coaching, mentoring and performance feedback to your team
- Manage expenses and annual operating budget for the team.
- Conduct interviews for vacancies within your team or the line and making recommendations for new hires.
- Other duties as assigned

**What do you bring to the role?**
- University degree in any discipline or a college diploma in a related field or the CIP designation.
- Minimum of 5 years' experience in Accident Benefits with previous leadership experience an asset.
- Computer proficient in MS Word and Excel
- Professional, friendly and courteous in all interactions, whether with customers or co-workers.
- Perform well in a busy operation and remain calm under pressure.
- Team player adaptable to a changing environment.
- Strong written and verbal communication skills.
- Demonstrated organizational, negotiation, analytical and interpersonal skills are essential.

**Go ahead and expect a lot — you deserve it, and we’ve got it**:

- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Background checks**
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid

  • Specialist, Claims- Accident Benefits

    3 months ago

    Waterloo, Canada Definity Financial Corporation Full time

    Reporting to the Team Leader, Accident Benefits, you are accountable for handling highly complex, severe and contentious Accident Benefit claims in accordance with the Statutory Accident Benefits Schedule. **Specific Responsibilities**: - Handling files in good faith and in accordance with legislative requirements - Handling LAT disputes with and without...

  • Specialist, Accident Benefits Claims

    5 months ago

    Waterloo, Canada Definity Financial Corporation Full time

    Job ID : 7027 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Specialist, Claims- Accident Benefits New

    5 months ago

    Waterloo, Canada Definity Financial Corporation Full time

    Job ID : 7366 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada Posting Range : $55,800 - $102,800 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Intermediate Representative, Accident Benefits

    5 months ago

    Waterloo, Canada Definity Financial Corporation Full time

    Job ID : 6825 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Int Representative, Accident Benefits

    1 month ago

    Waterloo, Canada Definity Financial Corporation Full time

    Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace...

  • Claims Counsel

    3 weeks ago

    Waterloo, Ontario, Canada Definity Financial Corporation Full time

    ## Job Summary We are seeking a highly skilled Claims Counsel to join our team at Definity Financial Corporation. As a Claims Counsel, you will be responsible for handling a full caseload of Accident Benefits litigation, including priority and loss transfer disputes. This is an exciting opportunity to work with a dynamic team and contribute to the success...

  • Contentious Team Leader, Accident Benefits New

    5 months ago

    Waterloo, Canada Definity Financial Corporation Full time

    Job ID : 7323 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada Posting Range : $66,300 - $122,100 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Senior Accident Benefits Litigation Counsel

    4 weeks ago

    Waterloo, Ontario, Canada Definity Financial Full time

    Job DescriptionAt Definity Financial, we are seeking an experienced Accident Benefits Litigation Counsel to join our team. As a key member of our Claims department, you will be responsible for handling a full caseload of Accident Benefits litigation, including priority and loss transfer disputes.Key Responsibilities:Carry a full caseload of Accident Benefits...

  • Senior Accident Benefits Litigation Counsel

    4 weeks ago

    Waterloo, Ontario, Canada Definity Financial Full time

    Job DescriptionAt Definity Financial, we are seeking an experienced Accident Benefits Litigation Counsel to join our team. As a key member of our Claims department, you will be responsible for handling a full caseload of Accident Benefits litigation, including priority and loss transfer disputes.Key Responsibilities:Carry a full caseload of Accident Benefits...

  • Accident Benefits Litigation Specialist

    1 day ago

    Waterloo, Ontario, Canada Definity Financial Corporation Full time

    About the RoleWe are seeking a highly skilled Accident Benefits Litigation Specialist to join our team at Definity Financial Corporation. In this challenging and rewarding role, you will have the opportunity to handle complex Accident Benefits litigation files and provide strategic advice to our Claims department.Key ResponsibilitiesCarry a full caseload of...

  • Manager, National Accident Benefits New

    5 months ago

    Waterloo, Canada Definity Financial Corporation Full time

    Job ID : 7196 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada Posting Range : $84,000 - $154,700 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Senior Accident Benefits Litigation Counsel

    3 weeks ago

    Waterloo, Ontario, Canada Definity Financial Corporation Full time

    About the RoleThis is an exciting opportunity to join our team as a Senior Accident Benefits Litigation Counsel. As a key member of our Claims department, you will be responsible for handling a full caseload of Accident Benefits litigation, including priority and loss transfer disputes.Key ResponsibilitiesCarry out independent carriage of a full caseload of...

  • Claims Associate

    5 months ago

    Waterloo, Canada Union Benefits Full time

    We believe our purpose is to support the health, wellness, and financial well-being of our union members and their families. The Claims Associate supports this purpose by reviewing and processing claims, engaging with members, and delivering exceptional customer service. **Primary Responsibilities** - Adjudication of day-to-day Member claims, including...

  • Claims Adjuster

    5 months ago

    Waterloo, Canada Curo Claims Services Inc. Full time

    **Company Description** Who We Are** With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the...

  • Claims Adjuster – Automobile

    2 months ago

    Waterloo, Canada Curo Claims Services Inc. Full time

    Job DescriptionWhat You’ll Do:The Claims Adjuster - Automobile is responsible for serving the members through the investigation and settlement of minor to moderate automobile claims. This includes establishing prompt relationships with insured members, detailed investigation of coverage, liability and quantum ensuring fiduciary, regulatory and contractual...

  • Claims Administration, Accident Benefits

    2 months ago

    Waterloo, Canada Definity Financial Corporation Full time

    **YOUR NEXT CO-OP PLACEMENT** Work term: Winter 2025 Work term length: 4-months From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and...

  • Claims Adjuster

    3 months ago

    Waterloo, Canada Curo Claims Services Inc. Full time

    **Company Description** Who We Are** With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the...

  • Insurance Claims Litigation Specialist

    1 week ago

    Waterloo, Ontario, Canada Definity Financial Full time

    Job DescriptionAt Definity Financial, we are seeking a skilled Insurance Claims Litigation Specialist to join our team. In this role, you will be responsible for handling a full caseload of Accident Benefits litigation, including priority and loss transfer disputes. This is a unique opportunity to work on complex files and provide advice to the Claims...

  • Claims Adjuster

    3 months ago

    Waterloo, Canada Curo Claims Services Inc. Full time

    Job DescriptionWhat You’ll Do:Reporting to the National Property Claims Manager, the core parts of your role will be to: Deliver a superior customer experience which includes responding to all general inquires, initiating and maintain contact with insured members, and assists with commodity claims overflow.Confirm coverage for incoming claims by...

  • Senior Bodily Injury Claims Examiner

    3 weeks ago

    Waterloo, Ontario, Canada Curo Claims Services Inc. Full time

    Job DescriptionThe Senior Bodily Injury Examiner is a key role within Curo Claims Services Inc. that requires a high level of expertise and experience in handling complex property and casualty claims. This position is responsible for investigating, quantifying, analyzing, adjusting, and settling claims in excess of $250,000.Key Responsibilities:Deliver a...