Sales Support Coordinator

4 months ago

Toronto, Canada EcoOnline Full time

**About us.**

**Workplace safety is a fundamental part of our DNA, and we take pride in ensuring that we make a positive impact on the lives of others.**

By developing leading software solutions that safeguard people and the environment, we are positively impacting the world. Leveraging data and technology to drive a modern culture of health and safety compliance and sustainability.

If you’re interested in impacting the lives of others and being a part of a rapidly growing global organization, we hope you’ll consider joining us

**About the Role**

The Sales Support Coordinator is working closely with the colleagues within the Sales + Sales Support teams and reporting directly to Team Lead Sales Support. Sales Support is proudly holding the responsibility to ensure the efficiency and effectiveness of EcoOnline' s Sales teams in conjunction with the Revenue Operations Team in EcoOnline. In this role you will be supporting the sales teams directly but also play an important role to support cross function collaboration. You will be involved during the pre
- and post-sale stages where required and play an important role to maximize efficiency.

**Responsibilities**

As a Sales Support Coordinator you will be involved during the pre
- and post sale stages where required and play an important role to free up valuable time for sales professionals.

In conjunction with both the Sale Support Team Lead and Director of Revenue Operations, you will either take lead or support in
- implementing changes in sales processes / Rules of Engagements
- providing internal support to Sales Professionals to help maximize sales efficiency + accurate order submission
- escalating and solving potential bottlenecks
- data quality initiatives in CRM tool
- super user support for end users in CRM tool
- coordinating required training with the EcoOnline Sales Enablement Dpt
- coordinating cross function collaboration (Solutions, Finance, Professional Services++)
- internal approval processes
- facilitating internal deal reviews

**Qualifications**

**Expertise required**
- Proven work experience as a Sales Support Coordinator or similar supporting role in a dynamic environment
- Hands on experience with CRM systems, preferably Salesforce
- Proficiency with MS Office Suite, particularly MS Excel and PowerPoint
- Understanding of sales principles and customer service practices (preferred)
- Excellent communication skills
- Ability to prioritize and multi-task in a fast-paced environment
- Educated to degree level (preferred)
- Excellent English skills, both oral and written

**Personal skills**
- Self-starter and committed
- Service minded
- Results oriented, can do attitude, perseverance, positivity, systematic approach and courage
- Excellent Team Player and Interpersonal skills

**Success Metrics**
- Successful handling of sales support requests from the sales teams in a timely and professional manner
- Maintaining and nurturing a good and positive sales and team spirit
- Mission / vision compliance with EcoOnline's values
- Set a good example for colleagues
- Creating value for your internal customers

**What We Offer**:
EcoOnline has a **flexible workplace policy** that allows you to **work **remotely or** **in the office**. We want you to be able to do your best work no matter where you are. We emphasize providing many ways to support our team to do their best work, and we believe that if you look after your people, they look after everything else

**Interested but don’t feel you meet all the qualifications?**

**Diversity, Equity & Inclusion.

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