Sales Support Coordinator

4 months ago

Toronto, Canada ENERCARE Full time

Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you.

**Job Title**: Sales Support Coordinator
**Reporting To**: Team Leader, Sales Support
**Department**: Sales Support
**Location**: High Meadow
**File Number**: 2537
**Rate of Pay**: Range 2 as per Collective Agreement
**Hours of work**: 24 hours per week / Monday, 9:30am - 6:00pm; Thursday/Friday, 3:30pm - 7:30pm; Saturday, 9:00am - 5:00pm

Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals. They are responsible for partnering with field staff and customers to better understand their home comfort requirements, while providing accurate product information and tailoring recommendations to the home owner’s individual needs. Sales Support Coordinators maintain quality in all aspects of sales appointment booking for Energy Management Consultants and are well versed in all the products and services offered by the company. The ability to show flexibility and a strong sense of organization are a must as the representative will balance between a variety of call types and business demands.

**Accountabilities**:

- Management of incoming customer requests for residential HVAC products, duct cleaning, protection plans, water treatment and energy assessments driven by field channel activity
- Promoting best advice to all clients and positively positioning all Enercare’s products and services looking for opportunities to upsell where appropriate
- Achievement of personal and shared key performance indicators including but not limited to sales conversion targets, call quality, average call handle time, service level and speed of answer requirements, tech lead participation
- Follow communication “scripts” and create customer care cases as required by the business
- Complete sales appointment data entry including opportunity creation, scheduling and record all conversations in our customer database in a comprehensible way
- Utilize geographic mapping systems and sales skill set documentation as needed when scheduling sales appointments
- Provide service to all Charged Up program call-in volume and follow up call backs
- Support department mailboxes and execute work assignments in a timely manner
- Be well versed in and support stimulus programs as required
- Assist District Sales Managers, Sales Effectiveness Leads, Sales Support Manager and all other lines of business as required while completing administrative tasks in a timely manner with high attention to detail
- Support peers and mentor new sales coordinators and call centre agents in a positive and supportive way building teamwork and contributing to business performance
- Correct errors including those made by call centre and send for coaching
- Outbound calling for a variety of reasons, i.e. EMC appointment rescheduling, survey follow ups re: EMC visits, Rental Conversion Burner project and various niche OB campaigns
- Utilize company’s knowledge databases to find information
- Aid in promoting and recognition for technician incentive contests
- Attend educational seminars to improve knowledge and performance level

**Qualifications**:

- Post-secondary education an asset
- Previous Sales and/or call centre experience required
- Strong computer skills and an intermediate level understanding of MS Office, Excel, and Outlook, Salesforce
- Capable to concurrently type and use various computer programs while carrying a conversation on the telephone
- Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
- Competent working well under pressure and understanding business processes
- Ability to multi task in a fast-paced, pressure filled, team environment
- Strong organizational skills
- Self-starter
- Fluency in additional languages an asset

This position applies to UNIFOR Local 975

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

  • Sales Support Coordinator

    5 months ago

    Toronto, Canada EcoOnline Full time

    **About us.** **Workplace safety is a fundamental part of our DNA, and we take pride in ensuring that we make a positive impact on the lives of others.** By developing leading software solutions that safeguard people and the environment, we are positively impacting the world. Leveraging data and technology to drive a modern culture of health and safety...

  • Sales Support Coordinator

    2 months ago

    Toronto, Canada oticon Full time

    **Scope**: We are currently seeking a Sales Support Coordinator to join our growing team. The Sales Support Coordinator will support our Sales team in its day-to-day activities. This position requires in-office 2 days per week, with the possibility of full-time in-office attendance during special events and other peak periods. **Responsibilities**: -...

  • Sales Support Coordinator

    1 month ago

    Toronto, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Sales Support...

  • Sales Support Coordinator

    1 month ago

    Toronto, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Sales Support Coordinator...

  • Sales Support Coordinator

    2 weeks ago

    Toronto, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Sales Support Coordinator...

  • Sales Support Coordinator

    3 weeks ago

    Toronto, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Sales Support Coordinator...

  • Sales Support Coordinator

    5 months ago

    Toronto, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Sales Support...

  • Administrative Coordinator

    4 weeks ago

    Toronto, Ontario, Canada TLG Sales Full time

    Job Title: Administrative AssistantWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at TLG Sales. As an Administrative Assistant, you will play a vital role in ensuring the smooth operation of our office.Key Responsibilities:Coordinate and Manage Office Operations: Coordinate the flow of information within the...

  • Administrative Coordinator

    4 weeks ago

    Toronto, Ontario, Canada TLG Sales Full time

    Job Title: Administrative AssistantWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at TLG Sales. As an Administrative Assistant, you will play a vital role in ensuring the smooth operation of our office.Key Responsibilities:Coordinate and Manage Office Operations: Coordinate the flow of information within the...

  • Administrative Coordinator

    1 month ago

    Toronto, Ontario, Canada TLG Sales Full time

    Job Title: Administrative AssistantWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at TLG Sales. As an Administrative Assistant, you will play a key role in supporting our team's daily operations and ensuring the smooth running of our office.Key Responsibilities:Coordinate and Manage Office Operations:...

  • Administrative Coordinator

    1 month ago

    Toronto, Ontario, Canada TLG Sales Full time

    Job Title: Administrative AssistantWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at TLG Sales. As an Administrative Assistant, you will play a vital role in supporting our team's daily operations and ensuring the smooth running of our office.Key Responsibilities:Coordinate and Manage Office Operations:...

  • Administrative Coordinator

    1 month ago

    Toronto, Ontario, Canada TLG Sales Full time

    Job Title: Administrative AssistantWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at TLG Sales. As an Administrative Assistant, you will play a vital role in supporting our team's daily operations and ensuring the smooth running of our office.Key Responsibilities:Coordinate and Manage Office Operations:...

  • Administrative Coordinator

    1 month ago

    Toronto, Ontario, Canada TLG Sales Full time

    Job Title: Administrative AssistantWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at TLG Sales. As an Administrative Assistant, you will play a key role in supporting our team's daily operations and ensuring the smooth running of our office.Key Responsibilities:Coordinate and Manage Office Operations:...

  • Sales Support Coordinator

    4 weeks ago

    Toronto, ON, Canada Venngo Full time

    About VenngoWe're a leading provider of premium discount programs that empower organizations to offer their employees, members, or customers exclusive offers from national brands and local favorites.Our mission is to make work better for everyone, and we're committed to delivering exceptional programs and marketing services to leading organizations across...

  • Sales Support Coordinator

    4 weeks ago

    Toronto, ON, Canada Venngo Full time

    About VenngoWe're a leading provider of premium discount programs that empower organizations to offer their employees, members, or customers exclusive offers from national brands and local favorites.Our mission is to make work better for everyone, and we're committed to delivering exceptional programs and marketing services to leading organizations across...

  • Administrative Coordinator

    3 weeks ago

    Toronto, Ontario, Canada TLG Sales Full time

    Job Title: Administrative AssistantWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at TLG Sales. As an Administrative Assistant, you will play a key role in supporting our operations and ensuring the smooth day-to-day functioning of our office.Key Responsibilities:Coordinate and Manage Office Operations:...

  • Administrative Coordinator

    3 weeks ago

    Toronto, Ontario, Canada TLG Sales Full time

    Job Title: Administrative AssistantWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at TLG Sales. As an Administrative Assistant, you will play a key role in supporting our operations and ensuring the smooth day-to-day functioning of our office.Key Responsibilities:Coordinate and Manage Office Operations:...

  • Administrative Coordinator

    2 weeks ago

    Toronto, Ontario, Canada TLG Sales Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at TLG Sales. The successful candidate will be responsible for providing administrative support to our team, including coordinating the flow of information, evaluating daily operations, and maintaining manual and computerized information filing...

  • Sales Support Coordinator

    5 months ago

    Toronto, Canada Toronto Luxury Suites Full time

    **Sales Support Role** Reporting to the VP of Sales, you will support the Toronto Luxury Suites team with the logistics of multiple property rentals, including lead generation management and office administration work. At Toronto Luxury Suites we manage and maintain over 100+ properties around the Greater Toronto Area. We work together as a diverse and...

  • Coordinator, Sales Support

    1 month ago

    Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. We are hiring a Coordinator, Sales Support! **Reporting To**: Director, Sales...