Sales Support Coordinator

5 days ago

Toronto, Canada ENERCARE Full time

Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you.
**Job Title**: Sales Support Coordinator - Temporary (2 Months Contract - possible extension)
**Reporting To**: Team Leader, Sales Support
**Department**: Sales Support
**Location**: High Meadow
**File Number**: 2641
**Rate of Pay**: Range 2 as per Collective Agreement
**Hours of work**: Monday to Friday, 11:00 a.m. - 7:30 p.m.
Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals. They are responsible for partnering with field staff and customers to better understand their home comfort requirements, while providing accurate product information and tailoring recommendations to the homeowner’s individual needs. Sales Support Coordinators maintain quality in all aspects of sales appointment booking for Energy Management Consultants and are well versed in all the products and services offered by the company. The ability to show flexibility and a strong sense of organization are a must as the representative will balance between a variety of call types and business demands.
**Accountabilities**:

- Management of incoming customer requests for residential HVAC products, duct cleaning, protection plans, water treatment and energy assessments driven by field channel activity
- Promoting best advice to all clients and positively positioning all Enercare’s products and services looking for opportunities to upsell where appropriate
- Achievement of personal and shared key performance indicators including but not limited to sales conversion targets, call quality, average call handle time, service level and speed of answer requirements, tech lead participation
- Follow communication “scripts” and create customer care cases as required by the business
- Complete sales appointment data entry including opportunity creation, scheduling and record all conversations in our customer database in a comprehensible way
- Utilize geographic mapping systems and sales skill set documentation as needed when scheduling sales appointments
- Provide service to all Charged Up program call-in volume and follow up call backs
- Support department mailboxes and execute work assignments in a timely manner
- Be well versed in and support stimulus programs as required
- Assist District Sales Managers, Sales Effectiveness Leads, Sales Support Manager and all other lines of business as required while completing administrative tasks in a timely manner with high attention to detail
- Support peers and mentor new sales coordinators and call centre agents in a positive and supportive way building teamwork and contributing to business performance
- Correct errors including those made by call centre and send for coaching
- Outbound calling for a variety of reasons, i.e. EMC appointment rescheduling, survey follow ups re: EMC visits, Rental Conversion Burner project and various niche OB campaigns
- Utilize company’s knowledge databases to find information
- Aid in promoting and recognition for technician incentive contests
- Attend educational seminars to improve knowledge and performance level

**Qualifications**:

- Post-secondary education an asset
- Previous Sales and/or call centre experience required
- Strong computer skills and an intermediate level understanding of MS Office, Excel, and Outlook, Salesforce
- Capable to concurrently type and use various computer programs while carrying a conversation on the telephone
- Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
- Competent working well under pressure and understanding business processes
- Ability to multi-task in a fast-paced, pressure filled, team environment
- Strong organizational skills
- Self-starter
- Fluency in additional languages an asset

This position applies to UNIFOR Local 975
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

  • Sales Support Coordinator

    2 days ago

    Toronto, Canada Exchange Bank of Canada Full time

    _**Exchange Bank of Canada (EBC) is a Schedule 1 bank based in Toronto, Canada.**_ Discover the opportunity to join an international, dynamic, and responsible bank that fosters the development of all its employees. Every day, we empower employees to achieve more. As we are a new bank in Canada, each employee is given a unique experience and great...

  • Sales Support Coordinator

    2 weeks ago

    Toronto, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Sales Support...

  • Sales Support Coordinator

    4 weeks ago

    Toronto, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Sales Support...

  • Sales Support Coordinator

    3 days ago

    Toronto, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Sales Support...

  • Sales Support Coordinator

    12 hours ago

    Toronto, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Sales Support Coordinator...

  • Sales Support Coordinator

    4 weeks ago

    Toronto, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Sales Support...

  • Sales Support Coordinator

    3 days ago

    Toronto, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Sales Support Coordinator...

  • Sales Support Coordinator

    4 weeks ago

    Toronto, Canada Brenlo Custom Wood Mouldings & Doors Full time

    Role Overview: We are looking for an organized and detail-oriented Outside Sales Representsative Support to join the Brenlo team. This position will focus on providing essential support to outside sales representatives and ensuring the smooth processing of customer orders. The ideal candidate will excel at managing multiple tasks, maintaining clear...

  • Sales Support Coordinator

    3 weeks ago

    Toronto, Canada Capital Group Full time

    “I can succeed as the Sales Support Coordinator at Capital Group.”We are seeking a Sales Support Coordinator who is fluent in English to join our team in Toronto. In this role, you will provide essential administrative support to your team, partnering with a wholesaler and regional wholesaler to cover a geographic territory, and collaborating with other...

  • Sales Support Coordinator

    3 weeks ago

    Toronto, Ontario, Canada Capital Group Full time

    "I can succeed as the Sales Support Coordinator at Capital Group."We are seeking a Sales Support Coordinator who is fluent in English to join our team in Toronto. In this role, you will provide essential administrative support to your team, partnering with a wholesaler and regional wholesaler to cover a geographic territory, and collaborating with other...

  • Sales Support Coordinator

    6 days ago

    Toronto, Ontario, Canada Manulife Full time

    Job OverviewWe're looking for a Sales Support Coordinator to join our team at Manulife. In this role, you'll work closely with the sales team to develop and implement process improvements that drive sales success and operational efficiency.Key Responsibilities:Support the sales team's operations and administrative needs, ensuring seamless workflow...

  • Sales Support Coordinator

    3 weeks ago

    Toronto, Ontario, Canada Brenlo Custom Wood Mouldings & Doors Full time

    Role Overview: We are looking for an organized and detail-oriented Outside Sales Representsative Support to join the Brenlo team. This position will focus on providing essential support to outside sales representatives and ensuring the smooth processing of customer orders. The ideal candidate will excel at managing multiple tasks, maintaining clear...

  • Sales Support Coordinator

    4 weeks ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Sales Support Coordinator

    3 days ago

    Toronto, Canada Toronto Luxury Suites Full time

    **Sales Support Role** Reporting to the VP of Sales, you will support the Toronto Luxury Suites team with the logistics of multiple property rentals, including lead generation management and office administration work. At Toronto Luxury Suites we manage and maintain over 100+ properties around the Greater Toronto Area. We work together as a diverse and...

  • Coordinator, Sales Support

    3 days ago

    Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. We are hiring a Coordinator, Sales Support! **Reporting To**: Director, Sales...

  • Coordinator, Sales Support

    3 days ago

    Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. We are hiring a Coordinator, Sales Support! **Reporting To**: Director, Sales...

  • Logistics Coordinator

    4 weeks ago

    Toronto, Canada William Rowland Americas Full time

    Job Summary:We are seeking a highly organized and detail-oriented Logistics Coordinator (Sales Support) to join our team. This role is responsible for coordinating logistics operations while providing essential support to the sales team. The ideal candidate will ensure the smooth transportation of goods, maintain excellent customer relationships, and assist...

  • Sales Support Coordinator

    1 week ago

    Toronto, Ontario, Canada Imaged Advertising Creations Full time

    Job Overview\We are seeking a detail-oriented Sales Support Coordinator to support our sales team by managing incoming estimate requests, preparing quotes, and following up with clients. This role is ideal for someone who enjoys customer engagement, is highly organized, and has a strong eye for detail.\Key Responsibilities\\Prepare and send accurate quotes...

  • Sales Support

    4 weeks ago

    Toronto, Canada William Rowland Americas LP Full time

    Key Responsibilities: Sales Support: Assist the sales team with order processing, quotations, and customer inquiries. Prepare and send sales contracts, invoices, and other relevant instructions and documents. Coordinate with the suppliers, customs brokers, freight forwarders, transportation companies and warehouse teams to ensure timely order fulfillment...

  • Inside Sales Support Coordinator

    1 week ago

    Toronto, Canada Tremco CPG Inc. Full time

    Power of One: “Tremco Construction Products Group brings together Tremco CPG Inc.’s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc....