Office Manager

5 months ago

Toronto, Canada Ada Support Full time

At Ada our mission is to make customer service **extraordinary** for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered **customer service automation** platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort.

Ada is looking for an Office Manager to join our team in Toronto, Ontario. Reporting directly to the Senior Executive Assistant, this new role is crucial in setting the foundation for exceptional office operations and creating a welcoming environment for both our team and visiting clients. As the Office Manager, you will be instrumental in maintaining office standards, creating an excellent employee experience, and facilitating our connection with customers.

**About You**:

- Outstanding customer service skills and aim to create a positive & thoughtful experience for anyone who visits our office.
- You must exhibit a high level of attention to detail and organization in every aspect of your work and strive for excellence in the output.
- You are proactive in managing tasks and can see projects through from inception to completion with mínimal guidance.
- Previous experience in office management, event planning, and general administration. Experience in planning medium—to large-scale community events is a plus.
- Tech savvy, curious and comfortable with managing visitor check-in systems and other software relevant for this role. Experience with troubleshooting minor technical issues is a plus.
- Strong communication skills and are capable of coordinating effectively with vendors and other key stakeholders.
- You are looking for a role where your outcomes contribute to the company’s goals.
- Ontario Health & Safety certified or willing to complete training in the first quarter at the company and maintain this license.

**Outcomes**:

- Main point of contact for all office services and administration in the Toronto office
- Maintain a solid foundation for office operations, ensuring a high level of organizational excellence. This includes managing visitor check-in systems, coordinating cleaning services, organizing mail deliveries and packages, ordering office supplies, etc.
- Seek ways to continually improve the office operations and overall employee experience
- Schedule and manage internal & external bookings of our meeting rooms and coordinate catering when needed
- Organize and execute community and/or employee events that align well with our company brand.
- Manage relationships with vendors and service providers to ensure services are maintained to high standards.
- Ability to source, recommend and organize high-quality branded swag for events when applicable and track inventory.
- Act as a member of the Health and Safety Committee and be the contact person for facilities-related issues/concerns.
- Assist with reporting where needed: tracking office expenses, submitting invoices, etc.
- Support the Executive Assistant team where needed: travel bookings, calendar management, and general administration.

**Nice to Have**:

- Experience in an AI tech company or similar fast-paced, innovative environments.

**Benefits**:

- Competitive salary and generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan

**Perks**:

- Paid parental leave for Canadian residents
- Development opportunities

The expected salary range for this position is $40,000 to $60,000 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

LI-NS1

**About Us**

Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.

Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.

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