Issues Coordinator-edmonton

3 weeks ago

Edmonton, Canada Government of Alberta Full time

**Job Information**

Job Requisition ID: 54373
Ministry: Children and Family Services
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: March 20,2024
Classification: Program Services 3 (PS3) Market Adjustment

**Salary**: $2,626.89 to 3,448.73 bi-weekly ($ 68,561- 90,011 /year)

Continuing to stand up for Albertans by ensuring children are protected, youth are supported, and families are resilient, Children’s Services remains dedicated to modernize and efficiently deliver programs and services. Mentoring and support services are available to youth in care transitioning to healthy, productive adults. Early intervention services build resiliency and help families thrive as well as support for marginalized children, youth, and families are at the core of the ministry’s mandate. Visit:
**Role Responsibilities**:
Are you looking to be part of a dynamic team that works in a fast-paced environment with new challenges every day? Are you a detail-oriented individual who can produce clear, consistent, reliable and high-quality correspondence and can multitask while keeping an eye on process improvement?

The Issues Coordinator is responsible for the ongoing operational coordination of branch correspondence, issues management and support for the daily operations of the Executive Director, Prevention of Family Violence and Abuse Branch (PFVA) within the Child Care and Preventive Family Services Division. The PFVA Branch is a dynamic, results-oriented office that requires the Issues Coordinator to perform at an exceptional standard.

The incumbent works independently to research, draft, coordinate and process all Action Requests (ARs) and other requests for information from the Minister’s office or intended for the Minister. This position anticipates issues and identifies solutions related to communication and coordination between units, on behalf of the Branch and at times with stakeholders to support knowledge exchange on behalf of the Branch.. The Issues Coordinator reviews all branch ARs prior to forwarding for appropriate sign off and coordinates responses to client calls received in the Minister’s office. The incumbent ensures briefings/ARs/presentations succinctly identify issues, meet quality standards, and aligns with the government and ministry’s policy or position, and develops systems to continuously improve the quality and timelines of ARs and other processes within the PFVA, including supporting the ADMO. This position requires exceptional writing skills and the ability to coordinate

**Role Cont'd**:
**RESPONSIBILITES**:
1.** Issues Management**:

- Issues relevant to the Executive Director and branch are identified and appropriately addressed through the coordination of a diverse range of resources and activities:

- Establishes and maintains effective relationships and communication linkages with the branch leadership team and the ADMO, Ministerial Correspondence Unit, where appropriate, various branch offices and staff, and key stakeholders, clients, and ministry partners.
- Supports a customer-focused issues management approach by identifying and prioritizing emerging and potentially sensitive issues; initiating action in collaboration with senior staff to address issues, propose solutions and/or recommendations consistent with ministry position, legislation direction, and goals as outlined in business plans and communicating outcomes, where appropriate.
- Coordinates the preparation of briefings and background materials. This includes working with Communication’s staff, and other divisional, ministry contacts and branches.
- Liaises within the branch, other branches and division’s ADMO on relevant issues. Liaise with branch staff, managers, directors and other Issues Coordinators in coordinating branch and division initiatives and projects, including those that cross units, branch and divisions, as required2. **Response to Client Issues**:

- Issues relevant to the Executive Director and branch are identified and appropriately addressed through the coordination of a diverse range of resources and activities:

- Establishes and maintains effective relationships and communication linkages with the branch leadership team and the ADMO, Ministerial Correspondence Unit, where appropriate, various branch offices and staff, and key stakeholders, clients, and ministry partners.
- Supports a customer-focused issues management approach by identifying and prioritizing emerging and potentially sensitive issues; initiating action in collaboration with senior staff to address issues, propose solutions and/or recommendations consistent with ministry position, legislation direction, and goals as outlined in business plans and communicating outcomes, where appropriate.
- Coordinates the preparation of briefings and background materials. This includes working with Communication’s staff, and other divis

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