Volunteer Coordinator

5 months ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
As the Volunteer Coordinator on the Volunteer Resources (VR) Team, you will work collaboratively to support departments across the organization with their volunteer needs through oversight and day-to-day management of the Child Life and Team Lead Volunteer Programs. You will also lead the design, implementation, and ongoing evaluation of the Volunteer Recognition and Reward Program. If you are creative, innovative, and looking for a role that positively impacts the lives of patients, families, and staff this role might be for you.

**Here¿s What You¿ll Get To Do**:

- Child Life Volunteer Program
- o Partner with the Child Life department at SickKids regarding volunteer needs, requests, and program design; identify strategies to support needs that are aligned with the Hospital¿s values and strategic plans- o Oversee the recruitment and onboarding process of volunteers, including reviewing job postings, interviews, and delivering orientation- o Manage volunteer relationships throughout their terms, including monitoring volunteer performance and addressing behavioural and performance issues in partnership with volunteer Supervisors- o Seek out opportunities for program growth and development, and continuous improvement initiatives to enhance the volunteer experience- o Develop and track KPIs to measure program success and identify initiatives to improve KPIs as needed- o Provide policy recommendations and support the policy review process- Redesign and return the Volunteer Team Lead Program and develop an ongoing improvement and evaluation strategy for the program
- Develop, organize, and implement a Volunteer Reward & Recognition Program, leveraging input from volunteers and members of the Organizational Development team in HR
- Contribute to projects and initiatives to advance the Volunteer Resources function and provide cross-coverage to colleagues across other volunteer programs.
- Provide on-site support to volunteers; create a welcoming and friendly environment and address in-person issues/concerns

**Here's What You'll Need**

**Essential Requirements**
- Post-secondary degree or diploma in Human Resources, Volunteer Management, or an equivalent combination of education and experience
- 3 years' experience within Volunteer Administration or equivalent field
- Demonstrated experience with conflict resolution/issue management
- Confidence in public speaking/training large groups
- Excellent time management and organizational skills working in a fast-paced environment with multiple, sometimes conflicting priorities and frequent interruptions
- Effective listening skills complemented by an ability to provide clear, useful feedback and coaching to staff and volunteers
- High level of sound judgment, confidentiality, problem solving, diplomacy and relationship building skills
- Strong interpersonal and communication skills in dealing with people at all levels of the organization
- Proficient Office365 skills and knowledge (SharePoint; MS Forms, Excel)

**Assets**
- Certification in Volunteer Administrative (CVA) or willingness to obtain certification
- Experience using VSysOne Software/PeopleSoft or familiarity with HRIS systems

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital¿s receipt of all necessary documentation.

**How to Apply

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