Coordinator, Volunteer Program

4 months ago

Toronto, Canada Greater Toronto Airports Authority Full time

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,800 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers - all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

***What's in it for you**

As a GTAA employee, you’ll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

**Position Summary**:
Reporting to the Manager, Volunteer Program, this position supports the development and maintenance of the Toronto Pearson Volunteer Program. This includes end-to-end execution of the program inclusive of recruitment and training, program administration, people management, and event planning and delivery. The Coordinator, Volunteer Program will be responsible for being a customer-centric leader with respect to the GTAA’s Mission, Vision, Values and Beliefs, can adhere to the time commitment and represent Toronto Pearson in a professional, friendly, knowledgeable manner.

**Key Accountabilities**:

- Provides support in the development and expansion of the volunteer program via new initiatives (i.e. Therapy Dog Program, Junior Ambassador Program, etc.)
- Schedule volunteers, maintain and manage the volunteer management software
- Creating and distributing various data reports related to volunteer shift activities (e.g. hours worked, locations assigned, customer service survey results) to the Airport Operations management team
- Ensuring the Manager, Volunteer Program is kept up-to-date with the progress and status of the volunteers
- Coordinate on-going meetings and volunteer appreciation programs for volunteers
- Providing logístical support for uniforms, and ordering/distributing office supplies, catering, etc.
- Escalating any performance and compliance issues to the Manager, Volunteer Program
- Interacting with Passenger (Face-to-face) to provide information and wayfinding within the airport to help increase customer service availability and responsiveness
- Leads training requirements for new volunteers and recurrent requirements which include designing, developing and facilitating in-class, one-on-one and online training while accommodating a variety of learning styles.

**Qualifications**:

- Post-secondary education in a field related to volunteer management and customer service and/or an acceptable combination of work experience and education
- 3+ years’ experience supervising personnel with a preference in overseeing volunteers and/or seniors
- 3+ years’ experience in a direct customer service position
- 1+ year experience working with airport community partners and/or other large public service agencies
- Experience with organizing events and meetings
- Ability to acquire and retain a Transportation Security Clearance
- Possess a valid Class G valid Driver’s license

**Knowledge, Skills and Abilities**:

- Proven ability to lead, direct and oversee in an “outgoing” and positive style
- Demonstrated ability to provide outstanding customer service focus and empathy
- Strong relationship building, administrative and organizational skills with the ability to multitask
- Excellent decision-making, oral and written communication skills
- Proficient in the use of Microsoft Office Suite (Word, Excel, Power Point, Outlook), and the ability to use database software
- Knowledge of Toronto Pearson airport and/or airport industry, the GTAA organization and airport community structure is a definite asset
- Must be able to work overtime which may include evenings and weekends

The GTAA is a federally regulated private sector. The Government of Canada has suspended mandatory vaccination requirement for federally regulated transportation sector workers. The GTAA continues to monitor government and health developments relating to COVID -19 and may re-introduce the Vaccination and proof of Vaccination requirements in the Policy at any time.

  • Volunteer Program Coordinator

    2 weeks ago

    Toronto, Ontario, Canada MS Canada Full time

    Unlock Your Potential as a Volunteer Program CoordinatorWe are seeking a highly motivated and organized individual to join our team as a Volunteer Program Coordinator. As a key member of our team, you will play a vital role in designing and implementing volunteer programs that support our mission to create a world free of multiple sclerosis (MS).Key...

  • Volunteer Program Coordinator

    2 weeks ago

    Toronto, Ontario, Canada MS Canada Full time

    Unlock Your Potential as a Volunteer Program CoordinatorWe are seeking a highly motivated and organized individual to join our team as a Volunteer Program Coordinator. As a key member of our team, you will play a vital role in designing and implementing volunteer programs that support our mission to create a world free of multiple sclerosis (MS).Key...

  • Program Coordinator

    1 week ago

    Toronto, Ontario, Canada MS Canada Full time

    Job Title: Coordinator, Volunteer Program DesignWe are seeking a highly motivated and detail-oriented Coordinator, Volunteer Program Design to join our team at MS Canada. As a key member of our team, you will play a critical role in designing and implementing volunteer programs that support our mission to end multiple sclerosis.About the Role:The...

  • Program Coordinator

    1 week ago

    Toronto, Ontario, Canada MS Canada Full time

    Job Title: Coordinator, Volunteer Program DesignWe are seeking a highly motivated and detail-oriented Coordinator, Volunteer Program Design to join our team at MS Canada. As a key member of our team, you will play a critical role in designing and implementing volunteer programs that support our mission to end multiple sclerosis.About the Role:The...

  • Program Coordinator

    1 week ago

    Toronto, Ontario, Canada MS Canada Full time

    Job Title: Coordinator, Volunteer Program DesignWe are seeking a highly motivated and organized Coordinator, Volunteer Program Design to join our team at MS Canada. As a key member of our team, you will play a critical role in designing and implementing volunteer programs that support our mission to end multiple sclerosis.About the Role:The Coordinator,...

  • Program Coordinator

    1 week ago

    Toronto, Ontario, Canada MS Canada Full time

    Job Title: Coordinator, Volunteer Program DesignWe are seeking a highly motivated and organized Coordinator, Volunteer Program Design to join our team at MS Canada. As a key member of our team, you will play a critical role in designing and implementing volunteer programs that support our mission to end multiple sclerosis.About the Role:The Coordinator,...

  • Volunteer Coordinator

    4 months ago

    Toronto, Canada COPERNICUS LODGE Full time

    **Immediate Hiring** The Volunteer Coordinator provides functional guidance to volunteers and students. Act as the lead and be a resource for all Copernicus Lodge volunteer programs and portrays a positive image to all stakeholders and community partners. A big part of the role is recruiting, screening, and onboarding, and responsible for gathering...

  • Volunteer Coordinator

    4 months ago

    Toronto, Canada Women's College Hospital Full time

    **Company Bio** Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions. If you're ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for innovation, new discovery...

  • Volunteer Coordinator

    4 months ago

    Toronto, Canada Civic Village International Full time

    Civic Village International is a non-profit organization dedicated to community development and civic engagement. We strive to empower individuals and foster a positive impact on communities through innovative initiatives. We are seeking a dedicated (Part-Time) Volunteer Coordinator to join our team. As the Volunteer Coordinator, you will be responsible for...

  • Volunteer Coordinator

    4 months ago

    Toronto, Canada St. John Council for Ontario Full time

    For over 135 years, St. John Ambulance has been training Ontarians annually in first aid and other applied health and safety courses, including related products, and remains dedicated to saving lives at work, home, and play. St. John Ambulance is an integral part of Ontario communities offering in addition to its training/product offerings, opportunities for...

  • Volunteer Coordinator

    4 months ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Volunteer Services Coordinator

    4 months ago

    Toronto, Canada Autism Ontario Full time

    **Volunteer Services Coordinator**: **Full Time, Contract (15 months with possibility of extension)**: Autism Ontario is a charitable organization with a history of over 50 years representing the thousands of people on the autism spectrum and their families across Ontario. Made up of knowledgeable parents, professionals, and autistic self-advocates who can...

  • Coordinator, Volunteer Program Design

    2 weeks ago

    Toronto, Canada MS Canada Full time

    **Discover. Innovate. Act**: We are guided on the journey to end MS through discoveries, innovation and collective action. This strategy connects the MS community through our common goal of a world free of MS. Together, we work to advance treatment and care, enhance well-being, understand, and halt disease progression and ultimately prevent MS from happening...

  • Volunteer and Outreach Coordinator

    4 months ago

    Toronto, Canada College-Montrose Children's Place Full time

    **POSTING: College-Montrose Children's Place (CMCP)** **Position Title**: Volunteer and Outreach Coordinator **Position**: Full time - contract **Hours**: 35 hours per week, including some evening and weekends **Salary Range**:$21-23/hr. **Location**: CMCP EarlyON Child and Family Centre **About College-Montrose Children’s Place**: **CMCP...

  • Volunteer and Donations Coordinator

    4 months ago

    Toronto, Canada Kennedy House Full time

    **ABOUT US** Kennedy House (KH) is a not-for-profit organization with a long-standing dedication to providing exceptional personalized care for youth in the Greater Toronto Area for over 50 years. KH started with an initial family-like group home in 1971 and currently operates several residential and community-based programs, for marginalized and at-risk...

  • Coordinator Volunteer Engagement

    4 months ago

    Greater Toronto Area, Canada March of Dimes Canada Full time

    BASIC FUNCTION: Reporting to the Manager, Alternative Communication Services, the **Coordinator, Volunteer Engagement **is primarily responsible for recruiting and retaining new volunteers to support a variety of online and in-person aphasia and communication disabilities programs. In this role, the coordinator will foster community connections and ensure a...

  • Momentum Volunteer Advisor, Biotech

    4 months ago

    Toronto, Canada MaRS Volunteer Advisor Opportunities Full time

    MaRS Discovery District in Toronto is one of the world's largest urban innovation hubs. MaRS supports promising high-growth companies to scale their businesses globally, while tackling key societal challenges in areas such as Health, Cleantech, Finance, Transportation, AI, and others. In addition to helping start-ups launch, grow and scale, the MaRS...

  • Volunteer Resources Coordinator

    4 months ago

    Toronto, Canada Yonge Street Mission Full time

    Yonge Street Mission (YSM) is a vibrant, non-profit Christian organization leading a collective movement to end chronic poverty in Toronto. Since 1896, we’ve worked to transform the lives of people living with poverty, going beyond immediate needs by offering wrap-around support via holistic programs and services, and a pathway which enables...

  • Full Time Volunteer Coordinator

    4 months ago

    Toronto, Canada The Salvation Army Full time

    The Volunteer Coordinator will perform a multi-faceted, dynamic warehouse volunteer administrative and facilitation role, supporting the Manager of Volunteers in fulfilling the mission of the Ontario Distribution Center and The Salvation Army ‘Behind the Shield’ Volunteer Program. Operationally, this will be achieved through the execution of day-to-day...

  • Program Manager

    3 months ago

    Toronto, Canada EmpowHERto Full time

    **EmpowHERto partners with girls and young women from underserved communities between 14-21, empowering them with the necessary tools to thrive and effect positive systemic change.** **Position Overview**: We are seeking a dedicated Program Manager to assist in organizing the final details of our CodeHER program. CodeHER is an initiative aimed at...