Coordinator, Volunteer Program Design

2 months ago

Toronto, Canada MS Canada Full time

**Discover. Innovate. Act**:
We are guided on the journey to end MS through discoveries, innovation and collective action. This strategy connects the MS community through our common goal of a world free of MS. Together, we work to advance treatment and care, enhance well-being, understand, and halt disease progression and ultimately prevent MS from happening in the first place.

**The impact you will have**:
The Coordinator, Volunteer Program Design supports all aspects of the volunteer life cycle, with a focus on optimizing our systems (Salesforce) and processes to further engage, inform, and inspire the volunteer community. This role supports the design and evaluation of volunteer programs to assess impact and encourage collective action in support of our mission. The Coordinator, Volunteer Program Design will:

- Contribute to the design of volunteer initiatives and resources that supports the volunteer life cycle, with a focus on volunteer onboarding, training and recognition
- Develop and refine Salesforce processes, ensuring data accuracy and integrity, to support volunteer management and engagement strategies
- Collaborate with internal and external MS community members to understand volunteer needs.
- Provide input on volunteer strategy

**Requirements**:

- Has experience in volunteer management and program design
- Has experience in community engagement and working with volunteers
- Has a certification or education in volunteer administration (considered an asset)
- Has experience in Salesforce or other customer relationship management system (considered an asset)
- Will work with MS community members in a cooperative and supportive manner to achieve shared goals
- Contributes to an environment in which everyone feels valued, a sense of belonging, and empowered to participate freely
- Keeps internal and external MS community members top of mind while providing an exceptional experience
- Thinks beyond the confines of traditional ways of doing things to recognize opportunities and find new and better approaches
- Can use data to gain insights, solve problems and inform decisions
- Has the ability to understand and align actions with the organization’s goals, core functions, needs and values
- Can create, deliver and evaluate people programs, practices, policies and processes for volunteers
- Has the ability to use industry and constituent information to guide program design and development for MS community members

**Benefits**

**What we offer**:
At MS Canada, we provide impactful and rewarding career opportunities. We have a comprehensive total rewards package that includes:

- Starting salary within the range of $50,000 - $53,500;
- Competitive health and dental benefits package, spending accounts, and gender affirmation coverage;
- Opportunity to secure your financial future with retirement plan matching;
- Investment in your professional growth and development;
- Generous paid time off including an extended office closure at the end of the year and half day Fridays before long weekends; and
- Support work life balance through flexible schedules, with hybrid work arrangements
- MS Canada is dedicated to upholding diversity, equity, inclusion, and accessibility in our workplace. We value the contributions that each person brings and are committed to creating an environment from all backgrounds can thrive. _
- We are committed to accommodating applicants’ needs throughout the recruitment process. Please indicate accommodations as required, if contacted. _
- All positions at MS Canada will require a background check in compliance with our Screening Measures Policy._
- We would like to acknowledge that the land on which we work and operate spans across the traditional territories of many First Nations, Métis, and Inuit peoples. We recognize and honor the enduring presence, contributions, and resilience of Indigenous communities throughout Canada's history. We acknowledge our responsibility to understand, respect, and support the diverse indigenous nations and their ongoing relationships with the land._

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