Coordinator Volunteer Engagement

5 months ago

Greater Toronto Area, Canada March of Dimes Canada Full time

BASIC FUNCTION:
Reporting to the Manager, Alternative Communication Services, the **Coordinator, Volunteer Engagement **is primarily responsible for recruiting and retaining new volunteers to support a variety of online and in-person aphasia and communication disabilities programs. In this role, the coordinator will foster community connections and ensure a positive and meaningful volunteer experience. The coordinator will manage and support volunteer recruitment, on-boarding, training and offer ongoing support, while supervising and actively championing volunteer-driven activities for virtual and in person programming.

RESPONSIBILITIES:
**Volunteer Management**
- Work with the Aphasia and Communication Disabilities team to assess program needs and identify volunteer positions required to support activities.
- Work closely with the Senior Manager, Volunteer Management and the Manager, Alternative Communication Services to create a proactive recruitment strategy that ensures an adequate number of volunteers are available to meet the needs of the programs.
- Provide oversight of the entire volunteer life-cycle, within virtual and in person programs, leading recruitment activities, completing screening and selection of volunteers, ensuring appropriate volunteer assignments, and providing ongoing support. This includes placements for students and interns.
- Respond to inquiries from potential, current and past volunteers.
- Meet with volunteers on a regular basis to provide assistance and debrief opportunities as needed.
- Coordinate and oversee live training for new volunteers, manage on-going monthly volunteer training sessions

**Program Delivery**
- Work with the Aphasia and Communication Disabilities team to ensure suitable volunteers are integrated into programming.
- Work collaboratively with program staff to identify and select program activities based on evaluation data, client feedback, and volunteer strengths/interests.
- Schedule and assign volunteers to activities based on availability, strengths, and preferences.
- Responsible for program administration duties including, but limited to, inputting client data into Customer Relationship Management (CRM) system, attendance reporting, assigning tasks to other MODC team members, and ensuring waivers and registration forms are completed accurately by clients.
- Ensure a positive client experience by assisting in the planning and implementation of annual client and caregiver satisfaction surveys.

**Stakeholder Engagement and Community Building**
- Cultivate and secure agreements with colleges and universities seeking placement opportunities for students, understanding the necessary alignment between the area of study and our community programs.
- Attend and support March of Dimes Canada community-based events.
- Work collaborative with Program staff to plan and execute client and community facing engagement events outside of program activities including, but not limited, the annual local Step Up For Stroke fundraising event.
- Represent March of Dimes Canada at community meetings, conferences, and community events to promote the organization’s objectives and identify potential collaboration opportunities.
- Network and engage with community organizations, schools, service clubs, and businesses to foster partnerships in volunteer opportunities which support program goals.

**Training, Knowledge Development and Reporting**
- Ensure privacy and confidentiality protocols are followed for all volunteers.
- Ensure that March of Dimes Canada processes and procedures are followed.
- Identify areas for improvement and implement new processes, structure, and resources accordingly.
- Contribute to the development of volunteer-related policies, procedures, and practices in accordance with organizational standards.
- Identify learning and development opportunities related to this role.
- Contribute to annual program plans, establishing objectives and key performance indicators that are aligned with the broader program goals.
- Gather and maintain appropriate data on volunteers and activities completed.
- Generate reports as needed.

**QUALIFICATIONS**:

- A minimum of 2 years working experience in a volunteer coordination capacity.
- Post-secondary education in relevant field, and/or related equivalent experience.
- Experience working with the disability community, knowledge of disability issues and/or lived experience of disability or providing person centred support will be considered strong assets.
- Awareness of crisis management strategies and an understanding of the importance of risk management protocols.
- Experience with resource development.
- Proficient in Microsoft Office Suite.
- Experience with volunteer management databases will be considered an asset.
- Excellent interpersonal communication skills with demonstrated leadership skills.
- Strong written and verbal skills with the ability to communicate effectively and efficiently.
- Strong organizati

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