Visitor Services Team Lead

5 months ago


Winnipeg, Canada ASSINIBOINE PARK CONSERVANCY Full time

**Visitor Services Team Lead**

**About Assiniboine Park Conservancy**:
Creating the future vision for one of Winnipeg, Manitoba, Canada’s most prized treasures, Assiniboine Park Conservancy (APC) is the not-for-profit organization that oversees Assiniboine Park’s operations and ensures its ongoing redevelopment and financial viability. Our team is inspired to create and deliver extraordinary experiences for the people who visit and use the Park and Zoo including building friendly, supportive, effective relationships with stakeholders, community and the general public. We want to be a place where people share the wonders of nature in a way that inspires them to conserve it for the future.

**The Role**:
Reporting to Manager, Visitor & Retail Services, the Visitor Services Team Leader primary responsibility is to ensure superior visitor experience and value proportion when visiting the Zoo, Park, and the Leaf. They will take additional direction from Park Sales Coordinators or the Education Team depending on their areas of work at any given time. Additional responsibilities include building a dynamic team and displaying exceptional customer service skills while ensuring team members are exceeding guest expectations, workplace maintenance standards, and supply levels for all Visitor Service functions.

The Visitor Services Team Lead will have a role as an additional level of leadership, to assist with problem solving and fulfill administrative roles. They will be expected to perform the duties of a Visitor Services Representative as required.

**Qualifications**:

- A high school diploma and/or GED equivalent.
- Post-secondary or equivalent, specifically in tourism/hospitality is considered an asset.
- Minimum 2 years of experience using POS/computer systems.
- 1-year supervisory experience an asset.
- Proficiency with computer programs including Microsoft Office software. (Word, Excel)
- Training and experience in conflict management, cash balancing and loss prevention.
- An equivalent combination of education and experience may be considered.

**What we have to offer**:

- An Inclusive work environment
- Zoo & Leaf membership
- Free parking
- Employee Assistance Plan
- Eligibility for Comprehensive 85% employer-paid group benefits package upon completion of required yearly hours
- Beautiful Park setting

**How to apply**:
**Deadline to apply**: Open until filled

**Job Type**: Part-time
Part-time hours: 20-40 per week

**Salary**: $15.39 per hour

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person



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