Visitor Services Team Lead
5 months ago
**Visitor Services Team Lead**
**About Assiniboine Park Conservancy**:
Creating the future vision for one of Winnipeg, Manitoba, Canada’s most prized treasures, Assiniboine Park Conservancy (APC) is the not-for-profit organization that oversees Assiniboine Park’s operations and ensures its ongoing redevelopment and financial viability. Our team is inspired to create and deliver extraordinary experiences for the people who visit and use the Park and Zoo including building friendly, supportive, effective relationships with stakeholders, community and the general public. We want to be a place where people share the wonders of nature in a way that inspires them to conserve it for the future.
**The Role**:
Reporting to Manager, Visitor & Retail Services, the Visitor Services Team Leader primary responsibility is to ensure superior visitor experience and value proportion when visiting the Zoo, Park, and the Leaf. They will take additional direction from Park Sales Coordinators or the Education Team depending on their areas of work at any given time. Additional responsibilities include building a dynamic team and displaying exceptional customer service skills while ensuring team members are exceeding guest expectations, workplace maintenance standards, and supply levels for all Visitor Service functions.
The Visitor Services Team Lead will have a role as an additional level of leadership, to assist with problem solving and fulfill administrative roles. They will be expected to perform the duties of a Visitor Services Representative as required.
**Qualifications**:
- A high school diploma and/or GED equivalent.
- Post-secondary or equivalent, specifically in tourism/hospitality is considered an asset.
- Minimum 2 years of experience using POS/computer systems.
- 1-year supervisory experience an asset.
- Proficiency with computer programs including Microsoft Office software. (Word, Excel)
- Training and experience in conflict management, cash balancing and loss prevention.
- An equivalent combination of education and experience may be considered.
**What we have to offer**:
- An Inclusive work environment
- Zoo & Leaf membership
- Free parking
- Employee Assistance Plan
- Eligibility for Comprehensive 85% employer-paid group benefits package upon completion of required yearly hours
- Beautiful Park setting
**How to apply**:
**Deadline to apply**: Open until filled
**Job Type**: Part-time
Part-time hours: 20-40 per week
**Salary**: $15.39 per hour
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
-
Visitor Services Team Lead
5 months ago
Winnipeg, Canada Assiniboine Park Conservancy Full time**Visitor Services Team Lead** **The Role**: Reporting to Manager, Visitor & Retail Services, the Visitor Services Team Leader primary responsibility is to ensure superior visitor experience and value proportion when visiting the Zoo, Park, and the Leaf. They will take additional direction from Park Sales Coordinators or the Education Team depending on...
-
Visitor Services
5 months ago
Winnipeg, Canada FortWhyte Alive Full timeSalary: DOE Key responsibilities include working as a Team Leader, you will assist in the operation of the Nature Retail Shop by providing information about products to visitors, maintaining stock and displays, as well as by processing all sales transactions. You will have strong customer service, organizational and decision making skills. As well as...
-
Visitor and Retail Team Lead
5 months ago
Winnipeg, Canada ASSINIBOINE PARK CONSERVANCY Full time**Visitor and Retail Team Lead** **About Assiniboine Park Conservancy**: Creating the future vision for one of Winnipeg, Manitoba, Canada’s most prized treasures, Assiniboine Park Conservancy (APC) is the not-for-profit organization that oversees Assiniboine Park’s operations and ensures its ongoing redevelopment and financial viability. Our team is...
-
Seasonal Visitor
2 months ago
Winnipeg, Canada Assiniboine Park Conservancy Full time**Seasonal Visitor & Retail Services Team Lead** **About Assiniboine Park Conservancy** Creating the future vision for one of Winnipeg’s most prized treasures, Assiniboine Park Conservancy (APC) located at 55 Pavilion Crescent in Winnipeg is the not-for-profit organization that oversees Assiniboine Park’s operations and ensures its ongoing...
-
Lead Visitor Experience Ambassador
6 months ago
Winnipeg, Canada FortWhyte Alive Full time**Job Title**: Lead Visitor Experience Ambassador **Reports to**: Visitor Experience Manager **Hours of Work**: Sunday-Thursday, 37.5 hours a week including some evenings **Job Summary**: Key responsibilities include working as an ambassador of FortWhyte Alive through the orientation of visitors with programs, activities and events. This individual will...
-
Visitor Service Representative
5 months ago
Winnipeg, Canada Canadian Museum for Human Rights Full time**Visitor Service Representative**: - Permanent part-time (0.8 status)_ **O**verview**: The Canadian Museum for Human Rights (CMHR) is a national museum dedicated to the evolution, celebration and future of human rights. It is the first national museum in Canada to be built outside the National Capital Region. Located in the heart of Canada in Winnipeg,...
-
Lead Visitor Experience Ambassador
5 months ago
Winnipeg, Canada FortWhyte Alive Full time**Job Title**: Lead Visitor Experience Ambassador **Reports to**: Visitor Experience Manager **Hours of Work**: 37.5 hours a week including some weekends and evenings **Job Summary**: Key responsibilities include working as an ambassador of FortWhyte Alive through the orientation of visitors with programs, activities and events. This individual will help...
-
Visitor Service Representative
6 months ago
Winnipeg, Canada Canadian Museum for Human Rights Full time**Overview**: The Canadian Museum for Human Rights (CMHR) is a national museum dedicated to the evolution, celebration and future of human rights. It is the first national museum in Canada to be built outside the National Capital Region. Located in the heart of Canada in Winnipeg, Manitoba, the CMHR rises from the Prairie earth at The Forks, which has been a...
-
Manager, Operations and Visitor Services
7 months ago
Winnipeg, Canada Travel Manitoba Full time**About us** Travel Manitoba is the only public/private non-profit tourism marketing organization that provides a province-wide platform to promote Manitoba as a premier travel destination. A Crown corporation whose role is to provide leadership by collaborating with tourism businesses, communities, destination marketing organizations and governments to...
-
Supervisor of Visitor Experience
5 months ago
Winnipeg, Canada Royal Aviation Museum of Western Canada Full time**The Role** **The Visitor Experience Supervisor will ensure a great guest experience **at the ticketing desk, giftshop, café, and in the galleries of the museum as needed. They will help supervise staff and volunteers as well as exemplify high standards of customer service and job efficiency. The supervisor will make daily schedules, organize and possibly...
-
Supervisor of Visitor Experience
2 months ago
Winnipeg, Canada Royal Aviation Museum of Western Canada Full time**The Role** **The Visitor Experience Supervisor will ensure a great guest experience **at the ticketing desk, giftshop, café, and in the galleries of the museum as needed. They will help supervise staff and volunteers as well as exemplify high standards of customer service and job efficiency. The supervisor will make daily schedules, organize and possibly...
-
Visitor Service Representative
5 months ago
Winnipeg, Canada Assiniboine Park Conservancy Full time**Visitor Services Representative (Pavilion)** **Your Role**: APC is seeking Visitor Services Representative who will report to the Manager, Visitor & Retail Services. This position will primarily work at the Pavilion location, however may be scheduled at the main gate as well depending on operational needs. The Visitor Services Representative will ensure...
-
Seasonal Visitor Services Representative
3 months ago
Winnipeg, Canada Assiniboine Park Conservancy Full time**Seasonal Visitor Services Representatives** **About Assiniboine Park Conservancy** Creating the future vision for one of Winnipeg’s most prized treasures, Assiniboine Park Conservancy (APC) located at 55 Pavilion Crescent in Winnipeg is the not-for-profit organization that oversees Assiniboine Park’s operations and ensures its ongoing redevelopment...
-
Seasonal Visitor Services Representative
5 months ago
Winnipeg, Canada ASSINIBOINE PARK CONSERVANCY Full time**Seasonal Visitor Services Representative** **Your Role**: APC is seeking enthusiastic Visitor Services Representatives who will work within our various customer-service outlets in the park, including the Zoo, Pavilion, and the newest landmark of The Leaf during our after-hours events such as Brew at the Zoo, Boo at the Zoo and Zoo Lights. Visitor Services...
-
Retail Services Team Lead
5 months ago
Winnipeg, Canada Assiniboine Park Conservancy Full time**Retail Services Team Lead** **The Role**: Reporting to the Manager, Visitor & Retail Services, the Retail Services Team Lead primary responsibility is to ensure superior visitor experience and value proportion when visiting the Zoo, Park, and the Leaf. Additional responsibilities include building a dynamic team and displaying exceptional customer service...
-
Visitor Experience Agent
5 months ago
Winnipeg, Canada Royal Aviation Museum of Western Canada Full time**The Role** The Visitor Experience Agent will provide excellent customer service at the ticketing desk, giftshop, café, and in the galleries as needed. While working primarily on weekends, holidays and picking up more hours during the busy summer months, the Visitor Experience Agent will be flexible in their role and always welcoming and responsive to the...
-
Repost: Visitor
5 months ago
Winnipeg, Canada Assiniboine Park Conservancy Full time**Visitor & Retail Services Representative** **Your Role**: APC is seeking enthusiastic Visitor & Retail Services Representatives who will work within our various customer-service and retail outlets in the park, including the Zoo, Pavilion, and the newest landmark of The Leaf. Visitor & Retail Services Representatives will ensure extraordinary member and...
-
Seasonal Retail
6 months ago
Winnipeg, Canada Assiniboine Park Conservancy Full time**Seasonal** Retail & Visitor Services Representative** **Your Role**: APC is seeking enthusiastic Retail & Visitor Services Representatives who will work within our various customer-service and retail outlets in the park, including the Zoo, Pavilion, and the newest landmark of The Leaf during our after-hours events such as Boo at the Zoo and Zoo Lights....
-
Retail Services Team Lead
5 months ago
Winnipeg, Canada Assiniboine Park Conservancy Full time**Retail Services Team Lead** **The Role**: Reporting to the Manager, Visitor & Retail Services, the Retail Services Team Leader primary responsibility is to ensure superior visitor experience and value proportion when visiting the Zoo, Park, and the Leaf. Additional responsibilities include building a dynamic team and displaying exceptional customer...
-
Director, Partnerships and Visitor Growth
5 months ago
Winnipeg, Canada Canadian Museum for Human Rights Full timeThe Canadian Museum for Human Rights (CMHR) stands as a groundbreaking institution in Winnipeg, the first museum in the world devoted exclusively to the exploration and celebration of human rights. It represents not just a physical space but a commitment to the idea that respect and understanding of human rights are fundamental forces for positive change...