Visitor Experience Agent

7 months ago

Winnipeg, Canada Royal Aviation Museum of Western Canada Full time

**The Role**

The Visitor Experience Agent will provide excellent customer service at the ticketing desk, giftshop, café, and in the galleries as needed. While working primarily on weekends, holidays and picking up more hours during the busy summer months, the Visitor Experience Agent will be flexible in their role and always welcoming and responsive to the museum guests. When assigned to the ticketing desk and giftshop, the agent will process payments for admissions and sales while engaging with guests and communicating the amenities of the museum.

The agent will be outgoing and eager to talk with visitors about the upcoming events and exhibits. An interest in aviation and willingness to learn about the exhibits is desired. The agent may provide support in the galleries and is a valued member of the Visitor Experience Team striving to keep visitors entertained in a safe environment. The organization has a large volunteer base and being a team player is important to the role. This position reports to the Manager of Visitor Experience and Gift Shop.

**Job Functions**
- Welcome individuals and groups as they visit the museum
- Sell admissions and annual passes at the Ticketing Desk
- Providing outstanding customer service in the Gift Shop and processing sales
- Merchandise the Gift Shop under the direction of the Manager/Lead
- Communicate with visitors about the museum’s amenities, exhibits and events
- Participate in Birthday Party bookings on weekends
- Attend to sales in the Café when open to the public
- Learn about the exhibits and be prepared to answer basic questions from the public
- Engage with visitors at the interactive exhibits requiring support from a staff member
- Actively support the safety plan of the museum
- Other duties as assigned & relevant to the role

**Qualifications**
- Demonstrates excellent customer service and interpersonal skills
- Able to work a flexible work schedule (Weekends & Holidays)
- Takes great initiative and has the ability to handle multiple priorities
- Able to work as a team as well as independently
- 1-2 years experience with Point of Sale in a retail environment
- Proven attention to detail and ability to maintain accuracy in transactions, documentation and tasks
- Excellent verbal communication skills
- Fluency in English language
- Experience working with the public in a museum or cultural organizations is preferred
- Valid certification in Emergency First Aid & AED is considered an asset
- Satisfactory criminal record and vulnerable sector search is required
- Must be able to lift 50 pounds

The Royal Aviation Museum of Western Canada (RAMWC) is located on the James A. Richardson International Airport campus in Winnipeg. The Museum is a non-profit dedicated to preserving the history of aviation in Western Canada. The Museum showcases aircraft and many unique aviation artefacts from its collection, presented from a story-driven approach. Its mission is to entertain, educate and inspire visitors.

The home of the Royal Aviation Museum of Western Canada is located on Treaty 1 territory, the traditional territory of Anishinaabe, Cree, Oji-Cree, Dakota, Lakota and Dene Peoples, and the National Homeland of the Red River Métis. We respect the Treaties that were made on these territories, we acknowledge the harms and mistakes of the past, and we dedicate ourselves to move forward in partnership with Indigenous communities in a spirit of reconciliation and collaboration.

The Royal Aviation Museum of Western Canada is committed to inclusion and employment equity and welcomes diversity in the workplace. Accommodations will be provided throughout the selection process upon request.

**Job Types**: Part-time, Seasonal

Pay: $16.00-$17.00 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Company events
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person

  • Supervisor of Visitor Experience

    3 months ago

    Winnipeg, Canada Royal Aviation Museum of Western Canada Full time

    **The Role** **The Visitor Experience Supervisor will ensure a great guest experience **at the ticketing desk, giftshop, café, and in the galleries of the museum as needed. They will help supervise staff and volunteers as well as exemplify high standards of customer service and job efficiency. The supervisor will make daily schedules, organize and possibly...

  • Supervisor of Visitor Experience

    7 months ago

    Winnipeg, Canada Royal Aviation Museum of Western Canada Full time

    **The Role** **The Visitor Experience Supervisor will ensure a great guest experience **at the ticketing desk, giftshop, café, and in the galleries of the museum as needed. They will help supervise staff and volunteers as well as exemplify high standards of customer service and job efficiency. The supervisor will make daily schedules, organize and possibly...

  • Lead Visitor Experience Ambassador

    7 months ago

    Winnipeg, Canada FortWhyte Alive Full time

    **Job Title**: Lead Visitor Experience Ambassador **Reports to**: Visitor Experience Manager **Hours of Work**: Sunday-Thursday, 37.5 hours a week including some evenings **Job Summary**: Key responsibilities include working as an ambassador of FortWhyte Alive through the orientation of visitors with programs, activities and events. This individual will...

  • Lead Visitor Experience Ambassador

    6 months ago

    Winnipeg, Canada FortWhyte Alive Full time

    **Job Title**: Lead Visitor Experience Ambassador **Reports to**: Visitor Experience Manager **Hours of Work**: 37.5 hours a week including some weekends and evenings **Job Summary**: Key responsibilities include working as an ambassador of FortWhyte Alive through the orientation of visitors with programs, activities and events. This individual will help...

  • Visitor Experience Ambassador

    2 months ago

    Winnipeg, Canada FortWhyte Alive Full time

    This individual will help operate the Nature Shop by providing information about products to visitors, maintaining stock and displays, as well as processing all sales transactions. This job will require full-time availability Monday-Friday. **Key Responsibilities**: - Actively promote and sell FortWhyte Alive offerings and services including but not...

  • Seasonal Visitor Services Representative

    4 months ago

    Winnipeg, Canada Assiniboine Park Conservancy Full time

    **Seasonal Visitor Services Representatives** **About Assiniboine Park Conservancy** Creating the future vision for one of Winnipeg’s most prized treasures, Assiniboine Park Conservancy (APC) located at 55 Pavilion Crescent in Winnipeg is the not-for-profit organization that oversees Assiniboine Park’s operations and ensures its ongoing redevelopment...

  • Visitor and Retail Team Lead

    6 months ago

    Winnipeg, Canada ASSINIBOINE PARK CONSERVANCY Full time

    **Visitor and Retail Team Lead** **About Assiniboine Park Conservancy**: Creating the future vision for one of Winnipeg, Manitoba, Canada’s most prized treasures, Assiniboine Park Conservancy (APC) is the not-for-profit organization that oversees Assiniboine Park’s operations and ensures its ongoing redevelopment and financial viability. Our team is...

  • Visitor Services Team Lead

    7 months ago

    Winnipeg, Canada ASSINIBOINE PARK CONSERVANCY Full time

    **Visitor Services Team Lead** **About Assiniboine Park Conservancy**: Creating the future vision for one of Winnipeg, Manitoba, Canada’s most prized treasures, Assiniboine Park Conservancy (APC) is the not-for-profit organization that oversees Assiniboine Park’s operations and ensures its ongoing redevelopment and financial viability. Our team is...

  • Home Visitor 2

    4 weeks ago

    Winnipeg, Canada Pan Am Clinic Full time

    **Requisition ID**: 371391 **Position Number**: 20001560 **Posting End Date**: December 11, 2024 **City**: Winnipeg **Employer**: Winnipeg Regional Health Authority **Site**: WRHA Community Health Services - Access Fort Garry **Department / Unit**: PH Fort Gary **Job Stream**: Clinical Support **Union**: CUPE **Anticipated Start Date**: 12/30/2024 **FTE**:...

  • Home Visitor 2

    4 weeks ago

    Winnipeg, Canada WRHA Community Health Services Full time

    **Requisition ID**: 371391 **Position Number**: 20001560 **Posting End Date**:December 11, 2024 **City**: Winnipeg **Employer**: Winnipeg Regional Health Authority **Site**:WRHA Community Health Services - Access Fort Garry **Department / Unit**: PH Fort Gary **Job Stream**: Clinical Support **Union**: CUPE **Anticipated Start Date**:...

  • Repost: Visitor

    7 months ago

    Winnipeg, Canada Assiniboine Park Conservancy Full time

    **Visitor & Retail Services Representative** **Your Role**: APC is seeking enthusiastic Visitor & Retail Services Representatives who will work within our various customer-service and retail outlets in the park, including the Zoo, Pavilion, and the newest landmark of The Leaf. Visitor & Retail Services Representatives will ensure extraordinary member and...

  • Seasonal Retail

    7 months ago

    Winnipeg, Canada Assiniboine Park Conservancy Full time

    **Seasonal** Retail & Visitor Services Representative** **Your Role**: APC is seeking enthusiastic Retail & Visitor Services Representatives who will work within our various customer-service and retail outlets in the park, including the Zoo, Pavilion, and the newest landmark of The Leaf during our after-hours events such as Boo at the Zoo and Zoo Lights....

  • Manager, Operations and Visitor Services

    8 months ago

    Winnipeg, Canada Travel Manitoba Full time

    **About us** Travel Manitoba is the only public/private non-profit tourism marketing organization that provides a province-wide platform to promote Manitoba as a premier travel destination. A Crown corporation whose role is to provide leadership by collaborating with tourism businesses, communities, destination marketing organizations and governments to...

  • Families First Home Visitor

    1 week ago

    Winnipeg, Canada WRHA Community Health Services Full time

    **Requisition ID**: 372778 **Position Number**: 20001589 **Posting End Date**: December 30, 2024 **City**: Winnipeg **Employer**: Winnipeg Regional Health Authority **Site**:WRHA Community Health Services - Point Douglas Home Care **Department / Unit**: Public Health Point Douglas **Job Stream**: Clinical Support **Union**: CUPE **Anticipated Start...

  • Families First Home Visitor

    7 days ago

    Winnipeg, Canada Pan Am Clinic Full time

    **Requisition ID**: 372778 **Position Number**: 20001589 **Posting End Date**: December 30, 2024 **City**: Winnipeg **Employer**: Winnipeg Regional Health Authority **Site**: WRHA Community Health Services - Point Douglas Home Care **Department / Unit**: Public Health Point Douglas **Job Stream**: Clinical Support **Union**: CUPE **Anticipated Start Date**:...

  • Seasonal Visitor

    4 months ago

    Winnipeg, Canada Assiniboine Park Conservancy Full time

    **Seasonal Visitor & Retail Services Team Lead** **About Assiniboine Park Conservancy** Creating the future vision for one of Winnipeg’s most prized treasures, Assiniboine Park Conservancy (APC) located at 55 Pavilion Crescent in Winnipeg is the not-for-profit organization that oversees Assiniboine Park’s operations and ensures its ongoing...

  • Guest Services Coordinator

    7 months ago

    Winnipeg, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Visitor Services

    6 months ago

    Winnipeg, Canada FortWhyte Alive Full time

    Salary: DOE Key responsibilities include working as a Team Leader, you will assist in the operation of the Nature Retail Shop by providing information about products to visitors, maintaining stock and displays, as well as by processing all sales transactions. You will have strong customer service, organizational and decision making skills. As well as...

  • Night Auditor/front Desk Agent

    3 months ago

    Winnipeg, Canada Econo Lodge Winnipeg South Full time

    **Job Overview** As a Front Desk Agent, you will be the first point of contact for guests at our establishment. Your primary responsibility will be to provide exceptional customer service and create a positive experience for all visitors. **Duties**: - Greet guests upon arrival and assist with check-in and check-out procedures - Answer phone calls and...

  • Home Visitor

    3 weeks ago

    Winnipeg, Canada WRHA Community Health Services Full time

    **Requisition ID**: 371908 **Position Number**: 20001571 **Posting End Date**: December 19/2024 **City**: Winnipeg **Employer**: Winnipeg Regional Health Authority **Site**:WRHA Community Health Services - Public Health Point Douglas **Department / Unit**: Public Health Point Douglas **Job Stream**: Clinical Support **Union**: CUPE **Anticipated...