Retail Services Team Lead
5 months ago
**Retail Services Team Lead**
**The Role**:
Reporting to the Manager, Visitor & Retail Services, the Retail Services Team Lead primary responsibility is to ensure superior visitor experience and value proportion when visiting the Zoo, Park, and the Leaf. Additional responsibilities include building a dynamic team and displaying exceptional customer service skills while ensuring team members are exceeding guest expectations, workplace maintenance standards, inventory control, supply levels and product receiving/tagging and placement for all Visitor & Retail Services functions.
The Retail Services Team Lead will have a role as an additional level of leadership, to assist with problem solving and fulfill administrative roles. They will be expected to perform the duties of a Retail Services Representative as required.
**Qualifications**:
- A high school diploma and/or GED equivalent.
- Post-secondary or equivalent, specifically in tourism/hospitality is considered an asset.
- Minimum 2 years of experience using POS/computer systems.
- 1-year supervisory experience an asset.
- Proficiency with computer programs including Microsoft Office software (Word, Excel).
- Training and experience in conflict management, cash balancing and loss prevention.
- Availability to work varied shifts including days, evenings, weekends, and holidays.
- An equivalent combination of education and experience may be considered.
**What we have to offer**:
- An Inclusive work environment
- Zoo & Leaf membership
- Free parking
- Employee Assistance Plan
- Eligibility for Comprehensive 85% employer-paid group benefits package upon completion of required yearly hours
- Beautiful Park setting
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