Contact Centre Rep Iv

7 months ago

Montréal, Canada TD Bank Full time

Work Location:
Montréal, Quebec, Canada

Hours:
37.5

Line of Business:
TD Wealth

Pay Details:
**Job Description**:

- Department Overview
- The Investment Services, Money-In Advice team is a fast paced, high volume, dynamic contact center environment. Understanding the synergy and dependency between the customer experience, sales and operational excellence, this team uses a balanced scorecard approach to measure the health and success of our business. We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to delivering a superior customer experience.
- Job Details
- Job Requirements
- Excellent customer service skills
Superior interpersonal and communication skills
Strong financial market knowledge in order to provide informational solutions and advice to all our customers
Proven competency in sales interactions and ability to identify opportunities to grow the business in all channels (including retail/wealth partners)
Ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions
An effective team player who enjoys taking an active and enthusiastic role in campaigns and achieving all business building initiatives
Willing to participate in and contribute to all coaching activities
IFIC not required, license will be part of training and must achieve a min passing mark. Having your IFIC is an asset.
- Additional Information
- This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.
- Mandatory Full Time Paid Training: Monday to Friday for 16 weeks from 9:00am to 5:00pm
- French and English required for this position.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement:
Maîtrise d’une langue au

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