Bilingual Contact Centre Representative

6 months ago

Montréal, Canada TD Bank Full time

**Bilingual Contact Centre Representative - Canadian Banking, EasyLine**:

- 429878BR

**Job Category - Primary**
- Call Center

**Work Location**
- 7250 Mile End

**Employment Type**
- Regular

**City**
- Montreal

**Time Type**
- Full Time

**Province/State**
- Quebec

**Hours**
- 37.5

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**
- Supporting and helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’ll have opportunities to grow and make a meaningful difference to our customers, our communities and our business.

**Job Details**

**What You’ll Do**
As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’ll consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.
- As a valued member of our Contact Centre Team, you will:

- ** Make people’s day**: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
- ** Solve problems efficiently**: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
- ** Achieve your goals**: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
- ** Never stop learning**: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

**Job Requirements**

**What You Need to Succeed**
We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
- High School Diploma or equivalent
- Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
- Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
- Flexibility, resiliency, and a positive attitude when responding to challenging situations.
- Ability to work both independently and as part of a team.
- Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

**Additional Information**
- We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
- **Colleague Development**
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we’re committed to helping you identify opportunities that support your goals.
- **Training & Onboarding**
We will provide in-person training and onboarding sessions to ensure you’ve got everything you need to succeed in your new role.
- **Interview Process**
- #LI-NACO #IN-NACO
- NOC: 14201
- This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
- **Making Your Well-being a Priority**
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pill

  • Bilingual Contact Centre Representative

    6 months ago

    Montréal, Canada TD Bank Full time

    **Bilingual Contact Centre Representative - Canadian Banking, Fraud**: - 415231BR **Job Category - Primary** - Call Center **Work Location** - 7250 Mile End **Employment Type** - Regular **City** - Montreal **Time Type** - Full Time **Province/State** - Quebec **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** -...

  • Contact Centre Representative- Bilingual

    6 months ago

    Montréal, Canada Chartwell Full time

    **Key Activities** **Customer Service** - Provide assistance to customers through inbound telephone calls, by providing information about Chartwell retirement residences and the Canadian retirement living landscape in general. - Gather and document customer details such as current situation, care and services required and or desired along with their contact...

  • Bilingual Analyst, Client Contact Centre- Temporary

    6 months ago

    Montréal, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...

  • Representative Contact Centre- Bilingual

    3 months ago

    Montréal, QC, Canada Chartwell Full time

    **Scope of the position** **Key Activities** **Customer Service** - Provide assistance to customers through inbound telephone calls, by providing information about Chartwell retirement residences and the Canadian retirement living landscape in general. - Gather and document customer details such as current situation, care and services required and or...

  • Contact Centre Representative

    4 months ago

    Montréal, QC, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Contact Centre Representative

    4 months ago

    Montréal, QC, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Contact Centre Representative

    1 month ago

    Montréal, QC, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Contact Centre Representative

    7 months ago

    Montréal, Canada TD Bank Full time

    **Contact Centre Representative - Canadian Banking, Easyline**: - 415227BR **Job Category - Primary** - Call Center **Work Location** - 7250 Mile End **Employment Type** - Regular **City** - Montreal **Time Type** - Full Time **Province/State** - Quebec **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** -...

  • HR Contact Centre Representative

    6 months ago

    Montréal, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Bilingual - Centralized Call Centre Representative

    6 months ago

    Montréal, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** The Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to serve customers...

  • Gestionnaire de Centre de Contact

    6 months ago

    Montréal, Canada Tesla Full time

    Tesla participates in the E-Verify Program What to Expect - Le gestionnaire de centre de contact est responsable de la génération de revenus, des résultats et de l'expérience client à travers ses centres d'appels en Amérique du Nord. Le gestionnaire de centre de contact recrutera, formera et développera des équipes efficaces, façonnera et...

  • Contact Centre Representative

    2 months ago

    Montréal, QC, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Contact Centre Representative

    2 weeks ago

    Montréal, QC, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Contact Centre Representative

    4 weeks ago

    Montréal, QC, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Bilingual Customer Service Representative

    4 months ago

    Montréal, QC, Canada Fuze HR Solutions Inc Full time

    Fuze HR is looking for **Customer service representatives.** The agents will be responsible for ensuring the satisfaction of internal and external customers, customer requests, offering alternatives if necessary, etc. Available schedules currently are: 9am-5pm or 4pm-midnight **Salary**: 18.50 $/hour **Main tasks of the Customer Service...

  • Bilingual Customer Service Representative

    2 weeks ago

    Montréal, Canada belairdirect Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have...

  • Bilingual Customer Service Representative

    4 weeks ago

    Montréal, Canada belairdirect Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have...

  • Bilingual Contact Centre Rep Iii, Direct

    6 months ago

    Montréal, Canada TD Bank Full time

    **Bilingual Contact Centre Rep III, Direct Investing-Montreal**: - 416482BR **Job Category - Primary** - Call Center **Work Location** - 7250 Mile End **Employment Type** - Regular **City** - Montreal **Time Type** - Full Time **Province/State** - Quebec **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** Every...

  • Bilingual Client Services Representative

    4 months ago

    Montréal, QC, Canada Pure Strategic Marketing Full time

    **Client Service and Support Representative** We are seeking responsible and motivated team players to join our client services department. We have 2 roles that we are currently hiring for, Processing Agent and Customer Service Agent. For both roles we provide extensive training for the first 3 weeks on the job to get you settled. **How you’ll Make an...

  • Bilingual Customer Care Representative

    6 months ago

    Montréal, Canada Staples Full time

    **Bilingual Customer Care Representative - 1260896** **Bilingual Customer Care Representative (12 Month Contract)** **Staples is business to business. **You’re what binds us together. Staples Promotional Products is the world's most trusted source for branded merchandise. As an unprecedented 11-time winner of the Distributor of the Year Award and the...