Call Center Representative/customer Service
2 months ago
**Job Overview**:
As a Call Center Representative/Customer Service Assistant for our tire store, you will serve as the main point of contact for customers, addressing inquiries, scheduling appointments, and providing information on products and services. You will play a key role in ensuring customer satisfaction by efficiently handling orders, resolving issues, and supporting both the sales team and customers with their needs.
**Responsibilities**:
Assist customers with scheduling appointments for tire installations, rotations, balancing, and other services.
Provide guidance on tire selection based on customer needs, vehicle specifications, and budget.
Resolve customer issues related to products, services, or warranties in a timely and professional manner.
Communicate with the service team to ensure efficient scheduling and timely completion of customer appointments.
**Qualifications**:
- High School Diploma or the equivalent.
- Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
- Strong problem-solving skills and attention to detail.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
**Job Types**: Full-time, Part-time
Pay: $22.37-$26.42 per hour
Expected hours: 20 per week
Work Location: Hybrid remote in Niagara Falls, ON L2G 2P3
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