Call Center Agent

3 days ago

Niagara Falls, Canada Newport Landscaping Full time

**Newport Landscaping**: _We are searching for a hard-working team player, detailed Call Center Crew Member who’s willing to take on new challenges and join our growing team._

**Newport Landscaping, established in 2006, is a design/build firm with a landscape maintenance division. Our organization's continued success and accelerated growth is due in large part to the investments we've made in our employees, in our equipment, and the long-term relationships we've developed with our clients.**

First level customer support
- Communicate effectively in both written and verbal communication fluently
- Demonstrate strong customer service and sales skills to optimize the experience for each customer contact
- Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
- Educate and recommend products to the customer maximizing opportunities to upsell or cross-sell company products and services
- Complete necessary documentation to manage customer complaints, uses and subsequent solutions
- Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines
- Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent
- Use technology tools as directed and within established guidelines
- Maintain confidentiality of the organization’s customer data
- Maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required
- Participate in individual and team trainings and meetings to ensure knowledge is up-to-date

SECONDARY FUNCTIONS (IF APPLICABLE - ANY DUTIES NOT CONSIDERED ESSENTIAL)
- Suggest Contact Center process improvements and participate in Contact Center initiatives for increased effectiveness
- Abide by our policies and procedures; specifically the attendance policy
- Must know, understand and follow all Standard Operating Procedures
- Other miscellaneous duties assigned

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS MINIMUM COMPENTENCIES REQUIRED FOR JOB PERFORMANCE)
- Ability to work independently, adhere to work schedule and manage regular duties with mínimal supervision
- Preferred experience working in a call center environment and/or customer service experience
- Demonstrate excellence with listening, verbal and written communication skills
- Ability to successfully operate multiple communication platforms simultaneously

**Salary**: $20.00-$24.90 per hour

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)

Work Location: In person

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