Call Center Representative

6 months ago


Niagara Falls, Canada Apsis Communications Full time

Apsis Communications is a telecommunications company located in Niagara Falls. We specialize in VoIP phone service, Internet, Television service and enterprise grade Wi-Fi systems.

We are locally owned and operated. Apsis take’s pride in offering top-tier customer service, we believe that the customer service experience with Apsis sets us apart from other telecommunication providers.

Apsis is looking to add a new member to our team
- Answer incoming calls
- Technical Support
- New Customer Sign-Ups
- Handle customer equipment pick-ups and drop-offs
- Be Organized
- Pay attention to detail, with the ability to multitask
- Have sales experience (this an asset)
- Have a willingness to learn and evolve their skills
- Be a team player, this is a necessity
- Have a positive attitude in the workplace
- Have great communication skills
- Be a self starter, that is motivated to complete tasks in detail.
- Have phone experience in customer service (this is a necessity)
- Work great as part of a team but also able to work individually

Our current hours of operations are Monday to Friday 10 AM - 6 PM and Saturday 10 AM - 3 PM, you will be scheduled on any of the days that we are open.

**Job Types**: Full-time, Part-time

**Salary**: $17.00 per hour

Expected hours: 20 - 40 per week

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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