Customer Support and Service Representative

2 weeks ago

Niagara Falls, Canada Flowers.ca Inc Full time

**Company Description**:
CanadaFlowers.ca is a leading online floral retailer dedicated to providing exceptional service and high-quality floral products to customers across Canada. With a wide selection of beautiful arrangements for every occasion, from birthdays and anniversaries to weddings and sympathy tributes, we strive to exceed our customers' expectations with every order. As we continue to grow, we are seeking a motivated and customer-focused individual to join our team as a Flower Broker/Customer Support and Service Representative.
- **Position Overview**:_
The Flower Broker/Customer Support and Service Representative will serve as a key point of contact for customers, providing expert assistance with floral selections, order inquiries, and customer service issues. In addition to assisting customers, this role will also involve coordinating flower orders and managing affiliated florist relationships to ensure timely delivery of high-quality products.

**Responsibilities**:

- **Customer Support and Service**:

- Respond promptly and professionally to customer inquiries, concerns, and feedback, striving to resolve issues to the customer's satisfaction.
- Process orders, handle order modifications or cancellations, and provide order status updates as needed.
- Maintain accurate customer records and order documentation using OM (Order Management Software).

**Affiliated Florist Management**:

- Cultivate and maintain strong relationships with affiliated florists, negotiating pricing, terms, and delivery dates as necessary.
- Communicate effectively with affiliated florists to ensure order accuracy, resolve issues, and address any concerns or discrepancies.

**Process Improvement**:

- Collaborate with cross-functional teams/management and coworkers to implement best practices and enhance the overall customer experience.

**Qualifications**:

- High School Diploma
- Minimum of 2 years of experience in customer support, sales, or related roles, preferably within the floral industry or e-commerce sector but not required.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and vendors.
- Excellent problem-solving skills and attention to detail is imperative.
- Perform data entry tasks accurately and efficiently.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong communication skills with the ability to effectively interact with customers.
- Ability to handle challenging situations with patience and empathy.
- Flexibility to adapt to changing priorities and work schedules as needed.
- Maintain a high level of professionalism and phone etiquette at all times.
- Drivers License (G2)
- Flower Knowledge Not Required: While prior flower knowledge is not necessary, it is considered an asset.
- French Language Skills: Proficiency in French is beneficial but not mandatory for this role.
- Proficiency in English is mandatory

**Wage Variation**:

- Compensation will vary depending on experience

**Schedule**:

- Overtime Available: Opportunities for overtime will arise, particularly during extended floral giving holidays(Mother's Day, Valentine's Day and Christmas).
- Full-Time Availability: This position requires full-time availability to accommodate our operational needs. **We are open Monday - Friday, 8 am-6 pm, and Saturday and Sunday, 9 am-4 pm. Closed Christmas and New Year's Day.**

**Benefits**:

- Competitive salary commensurate with experience.
- Comprehensive benefits package including life insurance, on-site parking, casual dress, dental and vision care.
- Opportunities for career growth and advancement within a dynamic and growing company.

CanadaFlowers.ca is an equal opportunity employer committed to diversity and inclusion in the workplace.

**How to Apply**:
**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 2 years (preferred)

Work Location: In person

  • Customer Service Representative

    4 weeks ago

    Niagara Falls, Canada Advantage Restaurant Supply & Service Full time

    The _Customer Service Representative is_ a highly ‘customer’ focused position, to ensure customer satisfaction and understand customer needs. Your duties will also include follow-up of the Sales Order status with Vendors and the Sales department. You must be comfortable in a fast paced and ever changing environment, comfortable working with people, and...

  • Customer Service/technical Support Representative

    4 weeks ago

    Niagara Falls, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Niagara Falls, Canada*** Job Title: Customer Service/Technical Support Representative (Hybrid) **Job Description**: The Customer Service/Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of...

  • Customer Service/technical Support Representative

    2 weeks ago

    Niagara Falls, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Niagara Falls, Canada*** Job Title: Customer Service/Technical Support Representative (Hybrid in Niagara Falls) **Job Description**: calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military...

  • Customer Service Representative

    2 weeks ago

    Niagara Falls, Canada U-Haul Full time

    **Location**: 4605 Kent Ave, Niagara Falls, Ontario L2H1J3 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul’s exceptional service,...

  • Customer Service Representative

    1 week ago

    Niagara Falls, Canada U-Haul Full time

    **Location**: 4605 Kent Ave, Niagara Falls, Ontario L2H1J3 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring...

  • Customer Service/Technical Support Representative

    6 days ago

    Niagara Falls, Canada Concentrix Full time

    Description The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans encouraged to apply.) Title: Customer Service /...

  • Customer Service Representative

    2 weeks ago

    Niagara Falls, Canada U-Haul Full time

    **Location**: 4605 Kent Ave, Niagara Falls, Ontario L2H1J3 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team...

  • Customer Support Representative

    2 weeks ago

    Niagara Falls, Canada CWD Full time

    CWD designs, markets & sells the highest performing consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our...

  • Customer Support Representative

    2 weeks ago

    Niagara Falls, Canada CWD Full time

    CWD designs, markets & sells the highest performing consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our...

  • Customer Support Representative

    2 weeks ago

    Niagara Falls, Canada CWD Full time

    CWD designs, markets & sells the highest performing consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our...

  • Customer Support Representative

    2 weeks ago

    Niagara Falls, Canada CWD Full time

    CWD designs, markets & sells the highest performing consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our...

  • Customer Support Representative

    2 weeks ago

    Niagara Falls, Canada CWD Full time

    CWD designs, markets & sells the highest performing consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our...

  • Customer Support Representative

    2 weeks ago

    Niagara Falls, Canada CWD Full time

    CWD designs, markets & sells the highest performing consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our...

  • Customer Support Representative

    1 week ago

    Niagara Falls, Canada CWD Full time

    CWD designs, markets & sells the highest performing consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our...

  • Customer Service Representative

    3 weeks ago

    Niagara Falls, Canada BMO Financial Group Full time

    6760 Morrison Street, Unit 1 Niagara Falls Ontario,L2E 6Z8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience...

  • Customer Service Representative

    3 days ago

    Niagara Falls, Canada BMO Financial Group Full time

    6760 Morrison Street, Unit 1 Niagara Falls Ontario,L2E 6Z8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience...

  • Customer Service Representative

    4 weeks ago

    Niagara Falls, Canada Boggio Family of Pharmacies Full time

    **Job description** Boggio Family of Pharmacies is looking for a Part-Time Customer Service Representative to join our team in Niagara Falls. The Customer Service Representative works in the front shop and provides excellent service to all of our patients and customers. Come join a dynamic team and start your career with us today! **Duties &...

  • Customer Service Representative

    2 weeks ago

    Niagara Falls, Canada Boggio Family of Pharmacies Full time

    **Job description** Boggio Family of Pharmacies is looking for a Part-Time Customer Service Representative to join our team in Fonthill. The Customer Service Representative works in the front shop and provides excellent service to all of our patients and customers. Come join a dynamic team and start your career with us today! **Duties &...

  • Customer Service Representative

    2 weeks ago

    Niagara Falls, Canada Boggio Family of Pharmacies Full time

    **Job description** Boggio Family of Pharmacies is looking for a Part-Time Customer Service Representative to join our team in Niagara Falls. The Customer Service Representative works in the front shop and provides excellent service to all of our patients and customers. Come join a dynamic team and start your career with us today! **Duties &...

  • Customer Service Representative

    3 weeks ago

    Niagara Falls, Canada Boggio Family of Pharmacies Full time

    **Job description** Boggio Family of Pharmacies is looking for a Part-Time Customer Service Representative to join our team in Niagara Falls. The Customer Service Representative works in the front shop and provides excellent service to all of our patients and customers. Come join a dynamic team and start your career with us today! **Duties &...