Educational Travel Itineraries Specialist

7 months ago

Toronto, Canada EF Educational Tours Full time

**Educational Travel Itinerary Specialist**

**EF Educational Tours Canada**

**Location**:Toronto, ON**

**Start Date**: September 1st**

**Hybrid Work Environment**:We offer the opportunity to WFH up to 2 days a week.
- Grab your passport, pack your bags, and join us at EF Education First as we revolutionize the educational travel industry and transform students into the next generation of global citizens_

**The Opportunity**:
We are looking for an exceptionally detail-oriented, customer-focused individual, who thrives in fast-paced, changing environments.

From creating new and creative travel itineraries for our educational student tours, to enhancing existing tours by building stay ahead or stay behind options, your goal is to understand the needs, motivations and educational goals of each customer, and then design the perfect custom tour for their group.

As an Itinerary Specialist on the Product Team, you will work closely with our sales team to partner with educators who wish to explore the option of designing their own itinerary for international and/or domestic group travel.

To be successful in this role, you will rely on your extensive worldwide destination knowledge, coupled with your superb creative thinking skills, to think outside the box and provide our travelers with an all-around beautiful customer experience.

**Key Responsibilities**:

- Consult with customers or group leaders directly to understand their needs and begin to design their ideal tour experience
- Assist sales staff by consulting on itineraries and assisting with product and destination knowledge
- Create a high-quality product, as well as carefully proof tours prior to departure
- Gain proficiency in using internal systems
- Manage relationships with Sales and Operations teams
- both internally and worldwide
- Drive product innovation by identifying trends in the customized market, which can translate into ongoing business opportunities
- Take on additional product development and information support projects as necessary

**Who You Are**:
You are driven to succeed and will always go the extra mile. You are a networker with the ability to build strong relationships throughout our worldwide organization. You are a strategist - always looking to innovate and always able to execute.

You are focused on getting great results, but you don’t forget to have a good time on the way. You are outgoing and positive. You believe that by being hands-on, nothing is impossible. You are passionate about travel and global education. You have an eagerness to share your knowledge about worldwide destinations, the ability to conduct independent research, and excellent attention to detail.

You have exceptional communication skills and are able to quickly connect with others and identify opportunities to pitch the right solution.

You are goal-oriented and deadline-driven.

**Key Qualifications**:

- A minimum of 1-2 years of professional work experience
- Travel planning experience is an asset (research, itinerary building, etc.)
- Strong listener and communicator (both verbal and written)
- Creative problem solver with good attention to detail
- Highly proactive and organized person
- Able to work to strict deadlines and under pressure
- Demonstrate initiative, flexibility and adaptability
- Able to work independently and within a team
- Microsoft office proficiency
- High attention to detail

**Why You’ll Love Working Here**:

- Paid international travel opportunities at least once a year (even more as you grow with us)
- Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts
- Three weeks paid vacation your first year (four weeks starting in year two)
- 20% company match on your RRSP (25% after 5-years)
- Excellent health, dental, and vision coverage, along with life and disability insurance, plus unlimited sick days
- Wellness benefits include $500 yearly fitness reimbursement
- EF program discounts include travel, language schools, childcare, and more
- Discounts at local venues and businesses
- Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days of remote work per week.

**About EF Education First / Educational Tours**

EF Educational Tours helps teachers change their students’ lives through educational travel. And frankly, EF does student travel better than anyone else. Our secret sauce? A time-tested blend of product innovation, global expertise, and superhuman support.

EF itineraries are more than just places to go and things to see. Experiential learning has been at the heart of our programs since the company started, which allows us to spark connections and inspire curiosity, confidence, and self-awareness in students.

When students travel on EF tours, they expand their knowledge of the world around them, discover more about themselves, grow more confident and independent, and understand new people

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