Groups Specialist

7 months ago

Toronto, Canada Goway Travel Limited Full time

**GROUPS SPECIALIST**

**Job Type**: Full Time

**Reporting To**: Groups Manager and Vice President Groups

Here at Goway, we believe that globetrotters from all walks of life deserve unforgettable travel experiences. That’s why we want Destination Specialists (Travel Sales Consultants) to join our team and help us provide expert service to a world yearning for adventure. We are looking for motivated individuals who have a drive to succeed in a sales-drive environment to join one of Goway’s specialist teams: Africa, Asia, Central & South America, Downunder, Idyllic Islands, and UK & Europe.

**The Role**:
Our Groups Specialists channel their love of travel to advise and create customized travel experiences for all types of group travel. You will be joining a dedicated team of passionate travellers and sales experts. Here are some of the things you will do:

- Draw on your proven sales performance to convert enquiries into bookings, utilizing effective qualifying, follow up, and quote management processes.
- Ensure all bookings are processed with careful attention to detail, maintaining administrative tasks and all aspect of the proposal & quoting process.
- Develop long-lasting connections with your customers, creating referrals and repeat business.
- You will channel your immense love of travel and your personal experiences abroad to advise and create customized travel itineraries. Your carefully planned itineraries will include anything from a trip to the Australian outback, golf games on the link course in Victoria, a circumnavigation cruise of Iceland, a “foodie” tour in Italy or maybe a religious pilgrimage to Portugal.
- Represent Goway values throughout your day.

**What we are looking for**:

- **Sales Experience**. You have demonstrated experience working in a sales environment and have knowledge of the travel industry. You know how to anticipate desires and close sales.
- **A Drive for Success**. You have the attitude and tools necessary to accomplish tasks proactively and are motivated by goals and sales targets. You work well in a fast-paced environment.
- **Excellent Customer Service & Communication**. You are adept at tailoring products to people’s specific needs and you understand that the relationship with the customer is paramount.
- **You are organized**, have excellent time management skills, and are able to multi-task and move through different areas of your job—including handling new enquiries, follow ups, and processing documentation.
- **An Appetite for Knowledge**. You are always hungry to learn more about the job and destinations you sell.
- **A Technical Mind & GDS Experience**. You work efficiently. You have GDS/Airline knowledge (preferable Amadeus) as well as an understanding of reservations systems.
- **A Team Player**. You understand that success is sweeter when it’s achieved alongside passionate individuals who share your values.

**The Goway Advantage**:
Goway Travel is a family company and we encourage inclusiveness, discovery, and innovation. We want to offer you the chance to sell exciting products. You won’t be peddling boring mainstream packages. Instead, you’ll be connecting globetrotters to the most exciting destinations on the planet. As well, we’ll send you on familiarization trips to make sure you are expertly acquainted with the destinations you are selling.

We offer a competitive salary with an uncapped commission incentive, paid personal days, RRSP employer matching, and ongoing training to ensure you stay up-to-date in the industry. You will also be supplied with a comprehensive health benefits package, opportunities for discounted worldwide travel, and the chance to move up with the company and work with teams in different locations.

**How to Join the Team**:

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