Front Office Supervisor
7 months ago
**Job Description**:
- Assists the Front Office Manager with scheduling, payroll, coaching, performance management, hiring, performance reviews and training for all of Front Office team members
- Understands and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions ensure department equipment is maintained and operated in a safe manner
- Acts as a health and safety leader in the property, report all workplace incidents/accidents or near misses, role model wearing all Personal Protective Equipment required, and participation in fire safety plan
- Performs other duties as assigned including assisting team members with their roles during peak periods.
- Excellent written and verbal communication skills are essential
- Computer literate in property operating systems such as Light Speed, MGS,GXP as well as being proficient MS Office (Word, Excel, Power Point) is an asset
- Ability to work flexible shifts which may include but not limited to days, evenings, overnights, weekends, and holidays as required by management and the operations.
KEY RESPONSIBILITIES
- Report to the Front Office Manager
- Ensures a smooth operation of the Guest Services in the absence of the Front Office Manager
- Acts as a role model in the service vision and standards to Front Office Team
- Supervises the registration and check out of guests including processing customer payments, and supporting team members as necessary
- Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions
- Encourages teamwork and quality service through daily communication and coordination with other departments/ outlets. Key departmental contacts include Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance
- Verifies that accurate room status information is maintained and properly communicated
- Resolves guest problems quickly, efficiently, and courteously
- Process the night audit and reconciles all accounts and ledgers when needed
- Required to have general knowledge of Standards of Operation regarding Guest Services, Lobby/Reception, General Administration and Emergency Preparedness
ENVIRONMENTAL FACTORS
Work varying shifts** (morning, afternoon, evening, weekends, holidays, and some overnights)**
Swift strategic thinking while under pressure to provide exceptional service to guests and team members.
**REQUIREMENTS**:
- Minimum** two years** **Guest Services or hospitality experience**:
- Previous supervisory responsibilities preferred in a customer facing and/or hospitality position
- Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members
- Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity
- Demonstrated ability to interact in a team environment with several divisions/departments
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