Front Office Lead
7 days ago
- Ensures a smooth operation of the Guest Services in the absence of the Front Office Manager;
- Acts as a role model in the service vision and standards of the Guest Services Team;
- Supervises the registration and check-out of guests including processing customer payments, and supporting team members as necessary;
- Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;
- Encourages teamwork and quality service through daily communication and coordination with other departments/ outlets. Key departmental contacts include Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance;
- Verifies that accurate room status information is maintained and properly communicated;
- Resolves guest problems quickly, efficiently, and courteously;
- Assists with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members;
- Understands and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions to ensure department equipment is maintained and operated in a safe manner;
- Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position;
- Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
- Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity;
- Demonstrated ability to interact in a team environment with several divisions/departments;
- Excellent written and verbal communication skills are essential;
- Computer literate in property operating systems such as Opera, and Maestro., as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset;
- Ability to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management and the operations.
The Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company.
Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels.
At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day.
", "Benefits": "- Work with like-minded team members who are passionate about their work and keep things fun, every day;
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course);
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It's a good place to be right now;
- Education Reimbursement for you (and your children);
- RRSP Matching Program;
- Annual Wellness Credit;
- Team Member Referral Program;
- Leadership Development;
- Team Building Events;
- Culture of Recognition Program;
- Hotel Stay Discounts;
The Aloft Vaughan Mills is a star all on its own, our trendy hotel offers excitement inside and out.
It is just a couple of steps away from Vaughan Mills, a unique and dynamic mega-mall with upscale restaurants and specialty shops, Canada's Wonderland; and the great outdoors.
", "How to Apply": "If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, please submit your application today."}-
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