Front Desk Supervisor

6 months ago


Vaughan, Canada SpringHill Suites by Marriott, Toronto Vaughan Full time

Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

Easton’s team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

**About the Hotel**

SpringHill Suites by Marriott has 175 rooms, owned and operated by Easton's Group of Hotels. Conveniently located near top attractions in Ontario, including Canada's Wonderland, Vaughan Mills Mall and York University.

**Benefits**
- Health, Vision, and Dental Coverage
- Wellness Days
- Employee Social Events
- On-Site Parking
- Career Development
- Hotel Discounts at Marriott properties

**JOB OVERVIEW**

Assists the Front Office Manager in managing front desk service operations to include guest registration, bell services, telephone services, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability.

**DUTIES AND RESPONSIBILITIES**
- Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.
- Assists in scheduling staff according to labor standards and forecasts occupancy; assigns daily work tasks to employees; and monitors labor costs to stay within departmental budget.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
- Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints/requests. Make appropriate service recovery gestures in accordance with established guidelines.

**QUALIFICATIONS AND REQUIREMENTS**

High School diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.

**Other**:

- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often.
- Basic math skills are used frequently.
- Problem solving, reasoning, motivating and training abilities are often used.
- May be required to work nights, weekends, and/or holidays.


  • Front Desk Supervisor

    6 months ago


    Vaughan, Canada SpringHill Suites by Marriott, Toronto Vaughan Full time

    JOB OVERVIEW Assists the Front Office Manager in managing front desk service operations to include guest registration, bell services, telephone services, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability. DUTIES AND RESPONSIBILITIES - Assist in supervising the front desk function; ensure staff is properly...

  • Front Desk Supervisor

    6 months ago


    Vaughan, Canada SpringHill Suites by Marriott Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...


  • Vaughan, Canada Alfa Employment Full time

    Front Desk Receptionist **Duties**: - Greet and welcome visitors in a friendly and professional manner - Answer phone calls, take messages, and route calls to appropriate staff members - Schedule appointments and maintain appointment calendars - Perform clerical tasks such as filing, photocopying, and faxing - Manage incoming and outgoing mail and...


  • Vaughan, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly skilled Front Desk Representative to join our team at beBee Professionals in Vaughan, Canada. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office operations.Key...


  • Vaughan, Canada Global Precast Inc. Full time

    Duties - Greet and welcome visitors and employees in a friendly and professional manner - Answer phone calls and assist with inquiries - Maintain production records and ensure accurate and up-to-date information - File and organize supplier documents - Manage incoming and outgoing mail and courier packages - Monitor inventory of office supplies and place...


  • Vaughan, Canada Royal LePage Premium One Realty Full time

    **Position Description**:The primary duties of the Real Estate Front Desk Receptionist include support for the brokerage’s agents, clients, management and working with a team of peers. Incumbents in this job may perform all or portions of the following duties and responsibilities. **MUST HAVE REAL ESTATE EXPERIENCE** Days needed Thrusday evening and...


  • Vaughan, Canada Royal LePage Premium One Realty Full time

    **Position Description**:The primary duties of the Real Estate Front Desk Receptionist include support for the brokerage’s agents, clients, management and working with a team of peers. Incumbents in this job may perform all or portions of the following duties and responsibilities. **MUST HAVE REAL ESTATE EXPERIENCE** Days needed Thrusday evening and...

  • Front Desk

    6 months ago


    Vaughan, Canada Medrehab Group Full time

    Front Desk -Marketing Coordinator (Multidisciplinary Clinic) We’re hiring a Full time Social Media Specialist who also is working at our Front Desk. But not just anyone! We’re looking for: someone with a start-up" mentality who approaches every task with passion, grit and a "never-give-up" attitude. If you’re looking for: a new challenge every day,...


  • Vaughan, Canada FOAMITE INDUSTRIES INC Full time

    **Job Summary** We are currently looking for a permanent, full-time Front Desk Receptionist who wants to join a successful Canadian company. We offer competitive compensation with plenty of opportunity for advancement. This position will focus on Reception and Customer Service and duties will include Answering Phone Calls and questions from Walk in...

  • Front Desk Ambassador

    2 weeks ago


    Vaughan, Ontario, Canada Hilton Garden Inn Full time

    Excellent Service Opportunity at Hilton Garden InnWe are seeking a highly skilled and customer-focused Front Desk Ambassador to join our team at Hilton Garden Inn. This role is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional service to guests.About the JobThe successful candidate will be...


  • Vaughan, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly organized and detail-oriented Front Desk Support Specialist to join our team at beBee Professionals in Vaughan, Canada.Company OverviewOur company is dedicated to providing exceptional service to our clients, and we are looking for a skilled professional to help us achieve this goal.Job SummaryThis role will involve managing the front...


  • Vaughan, Ontario, Canada Hand and Stone Massage and Facial Spa Full time

    We are seeking a highly organized and detail-oriented Front Desk Representative to join our team at Hand and Stone Massage and Facial Spa. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, handling client inquiries, and ensuring seamless operations.The ideal candidate will have excellent...


  • Vaughan, Canada Medrehab Group Full time

    Preference will be given to those with sales and customer service background and those who have worked in the Physiotherapy and Rehabilitation field. **Duties**: Customer Service - Excellent customer interaction and engagement - Joy of working directly with customers and getting them to rebook - Confident with promoting and selling wellness services and...


  • Vaughan, Canada Medrehab Group Full time

    Outgoing - Friendly - Compassionate - Confident - Sales focus - Organized - Multitask - Task oriented - Good phone manner - Educate customers - Detailed oriented - Customer engagement **Duties**: - Front desk - Greeting customers - Answering and routing phone calls - Scheduling and patient management - Billing and collections - Intake orientation and data...


  • Vaughan, Canada Back Clinics of Canada Full time

    **Job description** ONE-OF-A-KIND fulfilling Career Opportunity! Not just a job. Definite Growth Potential **(Resume + Cover Letter**:Please submit resume with personalized **cover letter addressed to** **Dr. Ron Nusbaum** outlining why we should consider you for this position.) Outstanding position working as a **Reception - Administrative** **Who we...


  • Vaughan, Canada Robert Half Full time

    We are seeking a Front Desk Coordinator to join our team based in Thornhill, Ontario. This role primarily involves overseeing the reception area, providing administrative support, and using software for site coordination across various locations in Ontario. This is an onsite role requiring full presence at our construction site.This is a one day assignment...


  • Vaughan, Canada The Nest Health Full time

    Responsibilities of this role include but are not limited to: - Making patients feel warm, welcome and comfortable - Booking appointments using our software service Jane. - Receiving payment and recording payment on Jane. - Direct billing to benefits companies - Opening/closing procedures - cash close out, balancing reports - Cleaning/sanitizing/stocking...

  • Customer Service

    6 months ago


    Vaughan, Canada Driven Brands Full time

    Company:Driven Brands We invite you to join us at Driven Brands! Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash. With over 4,500...


  • Vaughan, Canada Silver Hotel Group Full time

    Front of the House Supervisor We are currently looking to hire a Guest Service Supervisor. The Guest Services Supervisor (GSS) is a social and interactive position and is crucial in setting the tone for everyone who walks through our door. Our lobby environment leads the way for a guest’s experience and provides the always-important first impression....

  • Front Desk

    1 month ago


    Vaughan, Canada The Bubble (division of Rinx Toronto & Playtime Bowl & Entertainment Toronto) Full time

    The Bubble is a 25,000 square foot entertainment zone, opening its second location in Vaughan! The Bubble features an inflatable theme park, over 50 arcade games and a thrilling net course. The Bubble strives to create lasting memories for its guests and will specialize in hosting friends and families, group events, and kids’ birthday parties. We are...