Front Office Manager

6 months ago

Vaughan, Canada avid hotel Toronto-Vaughan Southwest Full time

**Job title**:Front Desk Manager

**Responsible to**:General Manager

**Responsible for**:Front Desk Agents/ Night Auditors

**SCOPE AND GENERAL PURPOSE**

To be committed to the development of a motivated, organized and empowered Guest Services team to provide the level of service, professional work standards and guest care required by LHM standards and contribute to the overall profitability of the property.

**MAIN DUTIES**

**1. **Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

**2. **Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

**3. **Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

**4. **Supervise the Guest Service Agents. Proactively guide and monitor the achievement of standards and empower individual team members to achieve professional work standards, exceptional guest care and contribution to revenue goals

**5. **Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.

Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

**6. **Ensure all Guest Services team members are skilled in the use of the computer system in accordance with laid down procedures.

**7. **Ensure the accurate running/checking of computer reports by night audit and day staff to achieve timely submission of figures to the General Manager.

**8. **Ensure total hospitality is displayed by every member of the team with proactive selling of property facilities, special Company promotions and local facilities.

**9. **Ensure security of cash, credit card, safety deposit boxes* and keys and facilitate timely pick up/delivery of cash in line with Company policy. (* delete if not appropriate)

**10. **Ensure accuracy of all guest billing with adherence to the Credit Policy and responding promptly to any questions from the corporate office.

**11. **Ensure the switchboard is answered promptly and pleasantly
**12. **Ensure professional and systematic implementation of procedures relating to group bookings in accordance with company policy and Yield Management targets, maintaining effective communication with the Sales team as appropriate.

**13. **Ensure Housekeeping is informed of early check-ins/late check-outs/day rooms and a close liaison is maintained by team members with both Maintenance and Housekeeping regarding “ready” rooms in line with property policy.

**14. **Ensure team member understanding and provide guidance and motivation on basic yield management and selling principles in order to maximize on Revenue Per Available Room and achieve or exceed rooms budget.

**15. **Keep Central Reservations, where applicable to the property, updated on property facilities/special promotions as required by company policy and fully utilize availability markers and other yield management tools to maximize on revenue.

**16. **Establish a record of regular guests and special requirements in order to develop repeat business and customer

loyalty.

**17. **Assist the General Manager*/Operations Manager*/Rooms Division Manager* in producing the Property
Forecast by accurate projection of rooms related revenue and expenses.

**18. **Ensure provision of a timely and professional shuttle service with full compliance with the company driving policy and accurate submission and monitoring of expenses in accordance with company policy.* (* delete if not applicable)

**19. **Maximize on brand promotions/materials where applicable to the property.
**20. **Comply with attendance rules and be available to work on a regular basis.
**21. **Perform any other job related duties as assigned.

**DEPARTMENT MANAGER RESPONSIBILITIES**

1. To be competent in the scheduling of staff and forecasting of revenues and expenses to achieve effective cost control as required by company policy.

2. To achieve effective communication by briefing and debriefing staff, together with regular departmental meetings as required by company policy.

3. To ensure full adherence to hygiene, health, safety and emergency procedures as required by law and company policy.

4. To carry out any reasonable request.
5. To ensure adequate supply of materials and equipment with adherence to the department budget through the

Purchase Order S

  • Assistant Front Office Manager

    7 months ago

    Vaughan, Canada SpringHill Suites by Marriott Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Front Office Supervisor

    8 months ago

    Vaughan, Canada Silver Hotel Group Full time

    **Job Description**: - Assists the Front Office Manager with scheduling, payroll, coaching, performance management, hiring, performance reviews and training for all of Front Office team members - Understands and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions ensure department equipment is...

  • Front Office Administrator

    6 months ago

    Vaughan, Canada Ozz Group Full time

    Reporting to the Manager, Human Resources, the Front Office Administrator, through a professional, respectful, constructive, and energetic style, guided by the business objectives of the Company, will provide a wide variety of administrative office duties in support of company administration initiatives. This includes, but is not limited to, greeting, and...

  • Front Office Lead

    1 month ago

    Vaughan, Ontario, Canada Silver Hotel Group Full time

    {"Job Title": "Front Office Supervisor", "Job Summary": "We are currently seeking a Front Office Supervisor to join our team at Aloft Vaughan Mills. The successful candidate will be responsible for supporting the daily operations of the front office team in a fast-paced and dynamic environment.", "Responsibilities": "Ensures a smooth operation of the Guest...

  • Front Office Supervisor

    4 months ago

    Vaughan, Canada Silver Hotel Group Full time

    Front of the House Supervisor We are currently looking to hire a Guest Service Supervisor. The Guest Services Supervisor (GSS) is a social and interactive position and is crucial in setting the tone for everyone who walks through our door. Our lobby environment leads the way for a guest’s experience and provides the always-important first impression....

  • Front Office Leadership Role

    2 weeks ago

    Vaughan, Ontario, Canada Silver Hotel Group Full time

    About UsSilver Hotel Group is a family-owned Canadian hotel investment, development, and management company.Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels.Leadership OpportunityWe are currently seeking a skilled Front Office Supervisor to join our...

  • Front Office Supervisor

    6 months ago

    Vaughan, Canada Silver Hotel Group Full time

    **Front Office Supervisor** **What We Offer** - Work with like-minded team members who are passionate about their work and keep things fun, every day! - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)! - A fast-paced environment in...

  • Front Desk Receptionist

    6 months ago

    Vaughan, Canada Alfa Employment Full time

    Front Desk Receptionist **Duties**: - Greet and welcome visitors in a friendly and professional manner - Answer phone calls, take messages, and route calls to appropriate staff members - Schedule appointments and maintain appointment calendars - Perform clerical tasks such as filing, photocopying, and faxing - Manage incoming and outgoing mail and...

  • Front Desk Representative

    2 months ago

    Vaughan, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly skilled Front Desk Representative to join our team at beBee Professionals in Vaughan, Canada. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office operations.Key...

  • Front Desk Office Administrator

    6 months ago

    Vaughan, Canada Healing Touch Chiropractic & Wellness Clinic Full time

    Healing Touch Chiropractic & Wellness Clinic is a new and growing clinic with a need for a part time permanent (2 days/evenings, Tuesdays and Thursdays) front office administrator. - Excellent organization skills and be detail-oriented - Good customer relations and the ability to communicate clearly - Multi-tasker - Good computer skills - Reliable and...

  • Office Manager

    6 months ago

    Vaughan, Canada The Best Cheese Full time

    Overview: **Responsibilities**: *Manage the front desk activities and ensure a professional and welcoming environment *Supervise office staff, including training, development, and performance management *Handle phone systems, routing calls, and taking messages with proper phone etiquette *Coordinate vendor relationships and manage office supplies...

  • Front Desk Supervisor

    6 months ago

    Vaughan, Canada SpringHill Suites by Marriott, Toronto Vaughan Full time

    JOB OVERVIEW Assists the Front Office Manager in managing front desk service operations to include guest registration, bell services, telephone services, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability. DUTIES AND RESPONSIBILITIES - Assist in supervising the front desk function; ensure staff is properly...

  • Front Desk Supervisor

    6 months ago

    Vaughan, Canada SpringHill Suites by Marriott, Toronto Vaughan Full time

    Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate...

  • Front Desk Supervisor

    6 months ago

    Vaughan, Canada SpringHill Suites by Marriott Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Front Office Supervisor

    6 months ago

    Vaughan, Canada Silver Hotel Group Full time

    **Front Office Supervisor** **What We Offer** - Work with like-minded team members who are passionate about their work and keep things fun, every day! - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)! - A fast-paced environment in...

  • Front Desk Receptionist

    6 months ago

    Vaughan, Canada Royal LePage Premium One Realty Full time

    **Position Description**:The primary duties of the Real Estate Front Desk Receptionist include support for the brokerage’s agents, clients, management and working with a team of peers. Incumbents in this job may perform all or portions of the following duties and responsibilities. **MUST HAVE REAL ESTATE EXPERIENCE** Days needed Thrusday evening and...

  • Front Desk Receptionist

    2 weeks ago

    Vaughan, Canada Royal LePage Premium One Realty Full time

    **Position Description**:The primary duties of the Real Estate Front Desk Receptionist include support for the brokerage’s agents, clients, management and working with a team of peers. Incumbents in this job may perform all or portions of the following duties and responsibilities. **MUST HAVE REAL ESTATE EXPERIENCE** Days needed Thrusday evening and...

  • Concierge & Office Manager

    7 months ago

    Vaughan, Canada V!VA Retirement Communities Full time

    **You.** You have a passion to raise the bar in the retirement industry. You are an energetic, motivated team player who is able to inspire others to provide the highest standards of performance and customer service. You will have abilities and customer service experience in a similar setting with skills and knowledge to be a contributing team player to the...

  • Hospitality Service Professional

    4 weeks ago

    Vaughan, Ontario, Canada Hilton Garden Inn, Vaughan Full time

    About UsWe are a dynamic hospitality company with 19 hotels in operation and 6 more in development. Our mission is to provide exceptional experiences for our guests and opportunities for growth for our employees.Job OverviewWe are seeking a skilled Front Office Agent to join our team at Hilton Garden Inn, Vaughan. As a key member of our front desk team, you...

  • Front Desk Support Specialist

    2 weeks ago

    Vaughan, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly organized and detail-oriented Front Desk Support Specialist to join our team at beBee Professionals in Vaughan, Canada.Company OverviewOur company is dedicated to providing exceptional service to our clients, and we are looking for a skilled professional to help us achieve this goal.Job SummaryThis role will involve managing the front...