Director, Professional Services

5 months ago

Vancouver, Canada Kobalt Security Inc. Full time

At Kobalt.io, our mission is to solve cyber security for SMBs at scale. We believe small businesses are the engine behind innovation and growth. Understanding the challenges that our customers have enables us to design and refine scalable cybersecurity services that support a secure path to growth. This is reflected in everything we do from the programs we build, to the partnerships we have developed with companies such as Vanta, Prescient, and Sumo Logic.

We are seeking an experienced and results-driven leader to transform our rapidly growing professional services team into a best-in-class global operation. The Professional Services Director is responsible for scaling the professional services team from a leading national player to dominant global leader. This includes building reliable, repeatable delivery models, a scalable team, successfully executing new service additions and differentiated services models, and ensuring high NPS scores and client retention (NRR) while maintaining a target margin of 50% or better.

**Responsibilities**:

- **Leadership and Management**: Provide strategic direction and leadership to the Professional Services team. Responsibility for management of personnel including but not limited to targets, team utilization, performance management, growth and development, employee relations, recruitment, and administration.
- **Client Engagement**: Oversee the delivery of professional services to ensure customer satisfaction and successful project outcomes. Act as the senior point of contact for key clients and stakeholders.
- **Service Focus**: Ensure the efficient and effective delivery of services, including implementation, consulting, and support. Develop and maintain high standards of service quality. Support sales efforts with expertise and resources as needed.
- **Financial Management**: Manage the financial performance of the Professional Services team, including forecasting, resource allocation, utilization and reporting.
- **Resource Management**: Ensure efficient capacity management (planning and control of resources) while achieving the margin and revenue targets for the Professional Services team. Management of external resources including negotiating rates, statements of work, monthly billing, ensuring working to budget, etc.
- **Process Improvement**: Continuously evaluate and improve service delivery processes, methodologies, and tools. Implement best practices to enhance efficiency and effectiveness. Identify opportunities to improve service offerings based on customer feedback, team feedback, etc.
- **Collaboration**: Work closely with other departments to ensure alignment and collaboration across the organization.

**Qualifications**:

- 5+ years of experience leading professional services teams
- Proven track record of success in scaling teams from $5M - $25M
- Proven track record of success in managing organizations of 50+ employees
- Strong management and leadership skills and ability to attract, retain, motivate, develop, and mentor high performing teams
- Proven track record of managing large teams and delivering complex projects on time and within budget.
- Ability to plan and manage successful projects, understand available resources, establish timelines and budgets, and assign tasks and areas of responsibility
- Excellent independent decision-making, analysis, and problem-solving skills
- Understand and act on financial information that contributes to business profitability
- Demonstrated understanding of service delivery methodologies, tools, and best practices
- Outstanding verbal and written communication skills and ability to resolve disputes effectively
- Ability to prioritize and manage various responsibilities simultaneously
- Experience with cybersecurity, governance, risk and compliance, privacy, penetration testing, cloud security or other information security fields is a benefit

**As a member of Kobalt Security, you can expect**:

- Competitive compensation and stock options to reward the value you bring to Kobalt.
- Medical, dental, and optical benefits to prioritize you and your family’s well-being
- Paid time off to rest and reset.
- Flexible work arrangements.
- Engaging and fun team events to foster strong work culture and interpersonal connections.
- An inclusive work culture that welcomes and celebrates diverse perspectives and opinions.

If you are ready for a new challenge and want to join a growing team, this is your opportunity. Kobalt is a rapidly growing cyber security services and technology firm focused on addressing the needs of small and mid-sized businesses. Founded in November 2018, Kobalt has been recognized as an emerging company on the Ready to Rocket Emerging ICT list, 2020 Startups to Watch by Techcouver, and has worked with over 250 companies addressing cyber security challenges since inception. Kobalt.io is an equal opportunity employer looking for team members who have a real passion for security. We welcome you and

  • Regional Sales Director

    4 weeks ago

    Vancouver, Canada Director File Full time

    Wesgroup Properties, a family business that started in British Columbia more than 60 years ago, is now one of Western Canada's largest private real estate companies with a diversified portfolio spanning across residential and commercial real estate. Wesgroup owns and manages over ... i Ad An exciting opportunity has arisen as Sales Director for Imaging and...

  • Regional Sales Director

    1 month ago

    Vancouver, Canada Director File Full time

    Regional Sales Director OpportunityMohawk is seeking a seasoned professional to lead our regional sales efforts in Canada. As a Regional Sales Director, you will be responsible for driving business growth and development across key commercial segments.Key Responsibilities:Develop and execute targeted business development strategies to drive sales...

  • Regional Sales Director

    3 weeks ago

    Vancouver, Canada Director File Full time

    As Director of Sales, you will lead sales strategies and activities to address current dynamics and align with overall goals to deliver volume, profit, and brand health, while optimizing the use of resources.Requirements:A four-year college degree in business, marketing, or a related field, and 5-7 years of related work experience. Key skills include...

  • Director, Professional Services

    6 months ago

    Vancouver, Canada Two Worlds Consulting Full time

    **Who is Two Worlds Consulting?** Two Worlds Consulting (TWC) is a Canada-wide social and environmental consultancy. We work with Indigenous Nations, the private sector, and government to support rigorous process, informed decision-making, and shared prosperity. Our commitment to people—and to more than one perspective—is clear in everything we...

  • Creative Visionary for Artistic Programs

    2 weeks ago

    Vancouver, British Columbia, Canada Director File Full time

    **Director File** is seeking a visionary, creative, and energetic individual to serve as its Creative Director of Artistic Programs. Working in partnership with the Creative Director of Films, you will share the responsibility for creating the organization's artistic vision, generating annual and long-term programming plans, and continuously evolving...

  • Regional Sales Leadership Opportunity

    1 month ago

    Vancouver, British Columbia, Canada Director File Full time

    Regional Sales Director OpportunityMohawk is seeking a seasoned professional to lead our regional sales efforts in Canada. As a Regional Sales Director, you will be responsible for driving business growth and development across key commercial segments.Key Responsibilities:Develop and execute targeted business development strategies to drive sales growth and...

  • Area Sales Manager

    4 weeks ago

    Vancouver, Canada Director File Full time

    Wesgroup Properties, a family business that started in British Columbia more than 60 years ago, is now one of Western Canada's largest private real estate companies with a diversified portfolio spanning across residential and commercial real estate. Wesgroup owns and manages over ... i Ad An exciting opportunity has arisen as Sales Director for Imaging and...

  • Area Sales Manager

    1 month ago

    Vancouver, Canada Director File Full time

    Regional Sales Director OpportunityMohawk is seeking a seasoned professional to lead our regional sales efforts in Canada. As a Regional Sales Director, you will be responsible for driving business growth and development across key commercial segments.Key Responsibilities:Develop and execute targeted business development strategies to drive sales...

  • Director of Professional Services

    2 months ago

    Vancouver, Canada Kobalt Security Inc. Full time

    **About Us**: At Kobalt.io, our mission is to solve cyber security for SMBs at scale. We believe small businesses are the engine behind innovation and growth. Understanding the challenges that our customers have enables us to design and refine scalable cyber security services that support a secure path to growth. This is reflected in everything we do from...

  • Social Services Director

    4 weeks ago

    Vancouver, British Columbia, Canada Family Services of Greater Vancouver Full time

    Job Title: Social Services DirectorJob Summary: We are seeking a highly skilled Social Services Director to join our team at Family Services of Greater Vancouver. The successful candidate will be responsible for supervising support staff and ensuring the delivery of high-quality services to our clients.Key Responsibilities:Supervise and support a team of...

  • Director, Professional Practice

    7 months ago

    Vancouver, Canada PHSA Full time

    **Director, Professional Practice** PHSA Corporate Vancouver, BC In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all...

  • Theatre Production Coordinator Assistant

    2 weeks ago

    Vancouver, British Columbia, Canada Director File Full time

    At Director File, we are seeking a highly motivated and creative Theatre Production Coordinator Assistant to join our team for a 6-week full-time position. This internship is primarily designed for early-career arts workers from equity-deserving groups.The ideal candidate will be passionate about executing the creative vision of our team and bringing it to...

  • Professional Services Director

    4 weeks ago

    West Vancouver, British Columbia, Canada Dejar Design Corp. Full time

    Job SummaryDejar Design Corp. is seeking a highly skilled Professional Services Director to lead our service operations team. As a key member of our organization, you will be responsible for analyzing administrative issues, developing action plans, and directing the operations of our service-based organization.Key ResponsibilitiesAnalyze administrative...

  • Strategic Professional Services Director

    2 weeks ago

    Vancouver, British Columbia, Canada EightSix Network Full time

    About EightSix NetworkEightSix Network has been a pioneer in customer relationship management (CRM) systems for over three decades. Our journey began in a garage on Vancouver Island, where we developed early contact management systems (CMS), sales force automation (SFA) technologies, and eventually sophisticated CRM systems.Today, we deploy our software in...

  • Director of Services

    3 weeks ago

    Vancouver, Canada Indigenous Youth Services Full time

    **About Us**: Indigenous Youth Services (IYS) is committed to empowering Indigenous youth by offering culturally inclusive, evidence-based support to promote their holistic well-being. Our mission is to create sustainable, transformative change through programs that honor and incorporate Indigenous heritage, fostering resilience and community...

  • Bccdc Director, Professional Practice and Learning

    6 months ago

    Vancouver, Canada PHSA Full time

    **BCCDC Director, Professional Practice and Learning & Development** PHSA Corporate Vancouver, BC **Role Summary** *** In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously...

  • Operations Director Position Open

    1 week ago

    Vancouver, British Columbia, Canada UNIFEE SERVICES INC. Full time

    OverviewAs Operations Director at UNIFEE SERVICES INC., you will play a vital role in driving the organization's strategic objectives forward. This dynamic position requires an experienced professional with excellent leadership skills and a proven track record of success.

  • Director of Counselling Services

    6 months ago

    North Vancouver, Canada Hollyburn Family Services Ltd. Full time

    Are you a leader with a passion for guiding and empowering others? Hollyburn Family Services is seeking a Director of Counseling Services to join our team and play a pivotal role in fulfilling our mission to serve, nurture, honor, and lead. In this position, you will be accountable for the leadership, oversight, supervision, administration, and ongoing...

  • Director, Legal Services

    3 months ago

    Vancouver, Canada B.C. College of Nurses and Midwives Full time

    **Status**: Regular, Full-Time **Number of Positions**: 1 **Work Location**:Hybrid, Vancouver B.C. (a minimum of 2-3 days in office) **Who we are** The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners,...

  • Food Services Director

    2 weeks ago

    Vancouver, British Columbia, Canada Chatime Full time

    Job Title: Food Services DirectorWe are seeking a highly skilled and experienced Food Services Director to join our team at Chatime.About the Role:The successful candidate will be responsible for planning and organizing daily operations, setting staff work schedules, supervising staff, and training them to provide exceptional customer service.They will also...