Senior Golf Club Operations Director

2 days ago


Vancouver, British Columbia, Canada Professional Golfers' Association of Canada Full time
Job Summary

Vancouver Golf Club, a prestigious private golf club in the Pacific Northwest, is seeking a skilled General Manager to lead its operations. This esteemed position requires a seasoned professional with a deep understanding of Member-owned, not-for-profit Private Club dynamics.

The successful candidate will be responsible for all facets of Club Operations, reporting directly to the Board of Directors through the President. Key responsibilities include:

  • Leadership Capabilities
    • Strong Business Acumen: The GM must have a solid understanding of financial management, budgeting, and data-driven decision-making to ensure the Club's financial health and meet annual budget targets.
    • Interpersonal & Communication Skills: The GM should be capable of building strong relationships with Members, staff, and stakeholders.
    • Working with the Board of Directors: The GM will work closely with the Board to align on strategic direction, governance, and financial performance.
    • Manager Development: The GM will mentor and develop the Management team and staff, ensuring alignment with Club goals and delivering excellent service.
    • Conflict Resolution with Members: The GM should manage Member concerns effectively, handling conflict with tact and diplomacy.

Business Knowledge

  • Club Operations & Management: Strong knowledge of all aspects of Private Golf Club operations, including golf course management, food & beverage services, inventory management, and Member relations.
  • Golf Knowledge (Preferred): Familiarity with golf can enhance communication and understanding of Member needs.
  • Member-Owned Club Expertise: Experience managing a Member-owned Club and navigating its governance and diverse Member interests.
  • Board Governance: Experience working with a Board of Directors to align on strategic goals and ensure adherence to governance policies.
  • Crisis Management & Problem Solving: The GM must quickly and effectively address challenges, particularly with Member relations or operational issues, to maintain the Club's reputation.

Functional Excellence

  • Strategic Planning & Operations: Strong ability to develop and execute strategies to drive Club success, ensuring all departments align with overall objectives.
  • Team Development & Goal Alignment: Ability to mentor and empower the Management team, ensuring alignment and high performance.
  • Financial Management & Reporting: Proven experience in budgeting, forecasting, and making data-driven decisions to manage costs while enhancing Member satisfaction.
  • Member & Guest Experience: Commitment to providing an exceptional Member experience and fostering a welcoming environment.

Qualifications

  • Relevant Roles & Experience: Minimum 7 years experience in a senior management leadership role, preferably in a Private Golf Club or high-end hospitality operation.
  • Education & Certifications: A degree in Business Administration, Hospitality Management, or a related field is preferred.

About Vancouver Golf Club

Vancouver Golf Club is a renowned private golf club in the Pacific Northwest, boasting a 18-hole championship course and a diverse Membership of over 1,200 Members. The Club has played host to numerous top-tier competitive events, including Canadian LPGA's and PGA Champions.

Estimated Salary: $120,000 - $150,000 per year



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