Bilingual Customer Service Representative

3 weeks ago

Quebec Province, Canada 4Refuel Canada Full time

**Who we are**:
4Refuel is proud to be recognized for its commitment to safety and culture having been named Top Fleet EmployerCanada’s Safest Employers - Logistics & Supply Chain, and certified as a Great Place to Work, and Best Workplaces for Women 2023 from Great Place to Work Canada. As Canada’s largest and most experienced mobile refueller, 4Refuel has dominated the direct-to-equipment market for over 25 years and ranks among the country’s largest fuel buyers.

Job description
The role of the Bilingual Logistics Client Service Representative is to perform the responsibilities listed below in a positive and professional manner under the guidelines of Total Quality Management (TQM). To ensure, through teamwork, that your efforts are focused on maximizing the efficiency of these functions, while meeting the needs and expectations of both our external and internal clients.
This is a fully remote role.
**Working hours**: Sunday
- Thursday 10am-7pm EST.

**What you will do**:

- Maintain and improve the high quality of service 4Refuel has developed by ensuring safe, timely and cost effective
- delivery to our clients, coordinating with our team of operators and Operations department
- Utilize the dispatch/routing/CRM software available to reference conversations with clients, their site locations, equipment and refuelling requirements
- Planning and organizing of call-in deliveries and dispatch accordingly
- Receive updates and provide details to Operations and Sales teams on scheduled client changes
- Receive and process COD delivery requests and authorize credit card as required
- Maintain communication with the client throughout the duration of their fuelling requirement, communicating both positive and negative occurrences
- Keep the Operations team and the Territory managers updated on significant issues; report any non-service issues as they happen to appropriate parties
- Provide assistance and direction to operators regarding routes, equipment utilization, TouchPC troubleshooting and client's requirements
- Problem solve as issues arise, working with Operations, Sales and/or Administration in order to resolve
- Maintain an excellent relationship with clients, operators and other employees
- billing issues, including client related charges, supplier/pickup, entries, outstanding cash/credit card deliveries
- Provide support to Operations staff after hours and on weekends via Cell phone, as needed
- Develop and maintain an on-going self-improvement program
- Perform other related duties as assigned

**Skills/Abilities Required**:

- Must be Bilingual in French (Written & Spoken)
- Strong interpersonal and communication skills dealing with both external customers and with internal customers at all levels of an organization
- Ability to multi-task and work under the stress of the needs of varied client/internal issues; it is vital to maintain composure in high activity situations
- Strong attention to detail and organization skills
- Must be self-motivated and also have the ability to motivate and direct Operators
- Ability to work in a team environment
- Intermediate to advanced skills in MS Word, Excel, Streets & Trips/Mappoint
- Strong knowledge of Canadian geography, truck/trailer equipment and GPS tracking
- Possess good phone mannerism
- Accessible 24/7 to handle coverage or emergency situations
- Availability to work on-call (via phone) on a rotating basis with other CSR’s (approximately 1 weekend per month)

**Education Requirements**:

- Minimum Grade 12 Diploma
- Post-Secondary education in a logistics program and/or combined industry experience is an asset

Thank you for your interest in applying, only qualified applicants will be contacted.

  • Bilingual Customer Support Representative

    4 weeks ago

    Quebec Province, Canada WeKnowTraining Full time

    **Bilingual Customer Support Representative** - We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._ We Know Training is searching for a well-rounded Customer Support Representative who has outstanding customer service, efficiency in troubleshooting,...

  • Customer Service Representative

    3 weeks ago

    Quebec Province, Canada Brenntag Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: Our team in **Lachine** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: **Job Summary**: - Ensures safety is the first priority and that all activities are conducted in accordance with quality, health, safety, and environmental management systems as well as corporate...

  • Bilingual Customer Service Representative

    2 weeks ago

    Quebec Province, Canada iA Dealer Services Full time

    **Customer Service Claims Adjudication** Business Unit WGI Service Plan Division Inc. Department Claims Reports to Manager Claims **BASIC FUNCTION** **QUALIFICATIONS**: - The following are the principal qualifications for this position:_ Experience - **Bilingual in French and English required.**: - Customer service and/or call centre experience an...

  • Customer Service Representative

    5 days ago

    Quebec Province, Canada Bloomstar Full time

    **Summary/Objective** The Customer Service Representative (CSR) will be accountable for assuring that customers receive efficient and courteous service. This role is primarily responsible for managing an order from point of order placement through to shipment. The CSR will manage and communicate issues related to the customer orders in Quebec. The CSR may...

  • Bilingual Client Service Support Representative

    1 week ago

    Quebec Province, Canada Foss National Leasing Ltd. Full time

    **About Foss National**: Foss National Leasing/LeasePlan (FNL/LP) is a part of the Foss Automotive Group, established in 1962. It is the largest privately owned & operated fleet management company in Canada. Foss has a reputation for superior customer service & providing solutions tailored specifically to the needs of today’s automotive fleet managers. We...

  • Bilingual Inside Sales Representative

    3 weeks ago

    Quebec Province, Canada Fuzion Flooring Full time

    **Fuzion Flooring - Customer Service Representative - Bilingual (FULL TIME)** **Reporting to - Customer Service Manager** **Fuzion Flooring** is a North American distributor of luxury flooring with its head office in Mississauga Ontario. At Fuzion, we believe our values drive purpose. Our values are, in essence, the organization’s identity—an...

  • Bilingual Technical Support Representative

    2 weeks ago

    Quebec Province, Canada Comwave Group Full time

    **Bilingual Technical Support Representative** **Who Are We?** Comwave is Canada's largest privately-owned telecommunications service provider specializing in Voice over IP (VoIP), Data, and IPTV Services, serving more than 1, 600 cities across Canada and the US, in both Retail and Wholesale markets. Comwave is a dynamic, entrepreneurial organization,...

  • Bilingual Customer Service Supervisor

    2 weeks ago

    Quebec Province, Canada NCRi Inc. Full time

    Who Are We?NATIONAL CREDIT RECOVERY INC. (NCRi) is a national collection. It is our mission to demonstrate to each valued client that we can liquidate placements, achieve excellent results, and provide timely status reports consistent with the client's expectations.NCRi was established with one purpose: to change the model by which collection agencies...

  • Customer Service Supervisor

    2 months ago

    Quebec Province, Canada Graymont Full time

    Canada - Remote - BC, AB, MB, NB, QC *** Reporting to the Customer Service Manager - North America, the Customer Service Supervisor will establish and maintain a world class customer service team to deliver service excellence to Graymont’ s customers; overseeing a team of customer service representatives, based in multiple locations within North America,...

  • Bilingual Customer Service Representative

    4 weeks ago

    Quebec City, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Bilingual Client Service Representative

    4 weeks ago

    Quebec Province, Canada Foss National Leasing Ltd. Full time

    Foss National Leasing (FNL) is a part of the Foss Automotive Group, established in 1962. It is the largest privately owned and operated fleet management company in Canada. Foss has a reputation for superior customer service and providing solutions tailored specifically to the needs of today’s automotive fleet managers. We are seeking an enthusiastic,...

  • Bilingual Customer Development Representative

    4 weeks ago

    Quebec City, Canada UniFirst Full time

    Bilingual Customer Development Representative UniFirst is seeking a motivated, self-driven individual for a Customer Development Representative position to increase existing account sales in a dedicated market territory. As a Customer Development Representative, you will leverage warm relationships with existing customers to increase overall organic growth...

  • Bilingual Client Service Representative

    2 weeks ago

    Quebec Province, Canada Foss National Leasing Ltd. Full time

    Foss National Leasing (FNL) is a part of the Foss Automotive Group, established in 1962. It is the largest privately owned and operated fleet management company in Canada. Foss has a reputation for superior customer service and providing solutions tailored specifically to the needs of today's automotive fleet managers.We are seeking an enthusiastic,...

  • Bilingual Sales Representative

    2 months ago

    Quebec Province, Canada Pacwill Environmental Full time

    **About us** At Pacwill, air quality is our focus. Every day, throughout Canada, government agencies, researchers and industry rely on our instrumentation for critical air quality measurements. For 30 years, our team has been providing quality air and process gas measurement equipment - and backing it with our dedicated service and support. Our work...

  • Bilingual Sales Representative

    1 day ago

    Quebec Province, Canada Pacwill Environmental Full time

    **About us** At Pacwill, air quality is our focus. Every day, throughout Canada, government agencies, researchers and industry rely on our instrumentation for critical air quality measurements. For 30 years, our team has been providing quality air and process gas measurement equipment - and backing it with our dedicated service and support. Our work...

  • Bilingual Customer Service Representative

    3 weeks ago

    Quebec City, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

  • Bilingual - Care Team Representative

    3 weeks ago

    Quebec Province, Canada Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...

  • Bilingual - Care Team Representative

    6 days ago

    Quebec Province, Canada Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...

  • French Bilingual Customer Service Representative

    4 weeks ago

    Quebec Province, Canada Activus Connect Full time

    **What you will do** ⦁ Responding to calls from customers who have questions regarding their phone or internet service ⦁ Answering questions regarding products or services the customer may have. ⦁ Documenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation. ⦁ Additional duties as needed, to be...

  • Bilingual Customer Service Representative

    5 days ago

    Montreal, Quebec, Québec, Canada Omega Holdings Full time

    Duties/Responsibilities:Interacts with customers via telephone, email, and online chat, to provide support and information on products or services.Collects and enters orders for new or additional products or services.Monitors customer orders while working with the purchasing department to ensure meeting customer requirements are met.Fields customer questions...