French Bilingual Customer Service Representative

4 weeks ago


Quebec Province, Canada Activus Connect Full time

**What you will do**
⦁ Responding to calls from customers who have questions regarding their phone or internet service
⦁ Answering questions regarding products or services the customer may have.
⦁ Documenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation.
⦁ Additional duties as needed, to be discussed during your interview.

**To qualify**
⦁ You must have a high school diploma or equivalent.
⦁ 1 year industry experience preferred
⦁ We will pay you to complete online training, but you must commit to attending - 100%, no missed time
⦁ Be able to complete and pass a background check

**TECHNICAL REQUIREMENTS**
⦁ Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
⦁ Operation system: Windows 10/11 (Mac computers are not permitted)
⦁ Processor speed: Dual Core 2 GHz or better
⦁ RAM: 4GB or better
⦁ Hard Drive: 20GB or better
⦁ All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
⦁ Must have reliable high-speed internet
⦁ 20MB download minimum
⦁ 10MB upload minimum
⦁ DSL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service), Cannot use a VPN
⦁ For this position, a wired USB headset with built-in microphone and noise cancellation is required.
⦁ We do require that you have an active, functioning webcam.
⦁ A second monitor/screen is highly recommended

**The Details**
⦁ The pay rate is $18 CAD, with performance based incentives up to an extra dollar per hour.
⦁ This is a Full-Time position, part time hours are not available.
⦁ Training is paid at the same base rate.
⦁ Benefit eligible after 60 days.
⦁ This is a fully remote position, 100% work from home.

Pay: From $18.00 per hour

**Benefits**:

- Dental care
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift

**Language**:

- English (required)
- French Canadian (required)



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