Bilingual Technical Support Representative

2 weeks ago

Quebec Province, Canada Comwave Group Full time

**Bilingual Technical Support Representative**

**Who Are We?**

Comwave is Canada's largest privately-owned telecommunications service provider specializing in Voice over IP (VoIP), Data, and IPTV Services, serving more than 1, 600 cities across Canada and the US, in both Retail and Wholesale markets. Comwave is a dynamic, entrepreneurial organization, leading the market in its service-oriented approach to its customers and expanding its teams with like-minded individuals.

**How do we value our employees?**
- Competitive benefit package
- Attractive employee discount
- Full Kitchen with free coffee & espresso
- Fully equipped on-site gym with showers on-site
- Creative social committee hosting regular company events
- Free parking for all employees

**Who are we seeking to join our team?**

We are currently seeking a **“Bilingual Technical Support Representative”** to join our team at the North York head office**.**

**You will contribute to the team by performing the following**:

- Ensuring you are logged in and available to take inbound call via our Call Center Queues.
- Provide an exceptional level of VoIP (SIP-Trunking, Digital Business Line and hPBX) Networking technical support (Modem, Routers, and Switches) to Comwave Business clients and Channel Partners by actively listening, documenting, and striving for a high level of first call resolution
- Escalate potential product or system issues to Management, as well as customer inquiries to preserve problem resolution in a timely manner
- Provide assistance with all general duties required for the smooth operations of the Comwave Business Technical Services Department
- Visit customer locations for the purpose of deployment, troubleshooting or service migration where you will be representing Comwave to its customers and professional appearance and attitude are essential
- Be part of an on-call rotation which is currently once every five weeks.
- Continuously update documentation on department WiKi
- Continue to upgrade skill set on your own time. Achieve certifications

Additional responsibilities may be added as needed

**What do you bring to the team?**
- Fluent in French verbal and written communication
- 3- 5 years of experience working in Call Center and VoIP Support Roles
- Proven experience with SIP and VoIP as well as good understanding of LAN mandatory
- Preferred Education: College Diploma or Certificate in Internet Technology or Networking
- Working knowledge of SIP and hPBX platforms
- Sound knowledge of routing, TCP/IP, ADSL, SIP, and DNS
- Excellent interpersonal skills with a strong customer service orientation
- Rotating shifts up to 6:00 pm may be required.

**Nice to Have**
- CCNA, A+, MSCE certification
- Fortinet NSE 1-4 certification
- Polycom certification
- Broadsoft experience

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Comwave will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

We thank all applicants for their interest, however, only applicants selected for an interview will be contacted.

  • Bilingual Customer Support Representative

    4 weeks ago

    Quebec Province, Canada WeKnowTraining Full time

    **Bilingual Customer Support Representative** - We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._ We Know Training is searching for a well-rounded Customer Support Representative who has outstanding customer service, efficiency in troubleshooting,...

  • Bilingual Client Service Support Representative

    1 week ago

    Quebec Province, Canada Foss National Leasing Ltd. Full time

    **About Foss National**: Foss National Leasing/LeasePlan (FNL/LP) is a part of the Foss Automotive Group, established in 1962. It is the largest privately owned & operated fleet management company in Canada. Foss has a reputation for superior customer service & providing solutions tailored specifically to the needs of today’s automotive fleet managers. We...

  • Bilingual Inside Sales Representative

    3 weeks ago

    Quebec Province, Canada Fuzion Flooring Full time

    **Fuzion Flooring - Customer Service Representative - Bilingual (FULL TIME)** **Reporting to - Customer Service Manager** **Fuzion Flooring** is a North American distributor of luxury flooring with its head office in Mississauga Ontario. At Fuzion, we believe our values drive purpose. Our values are, in essence, the organization’s identity—an...

  • Bilingual Sales Representative

    2 months ago

    Quebec Province, Canada Pacwill Environmental Full time

    **About us** At Pacwill, air quality is our focus. Every day, throughout Canada, government agencies, researchers and industry rely on our instrumentation for critical air quality measurements. For 30 years, our team has been providing quality air and process gas measurement equipment - and backing it with our dedicated service and support. Our work...

  • Bilingual Sales Representative

    1 day ago

    Quebec Province, Canada Pacwill Environmental Full time

    **About us** At Pacwill, air quality is our focus. Every day, throughout Canada, government agencies, researchers and industry rely on our instrumentation for critical air quality measurements. For 30 years, our team has been providing quality air and process gas measurement equipment - and backing it with our dedicated service and support. Our work...

  • Technical Business Analyst

    4 weeks ago

    Quebec Province, Canada Bits In Glass Full time

    Do you want to work for an award-winning professional services company? Bits In Glass was voted Canada’s Great Place to Work for four years in a row, and the Denver Business Journal Best Places to Work for two years in a row. Bits In Glass has also won numerous Partner of the Year awards from the vendors we partner with. Bits In Glass or “BIG” is a...

  • Technical Business Analyst

    3 weeks ago

    Quebec Province, Canada Bits In Glass Full time

    Do you want to work for an award-winning professional services company? Bits In Glass was voted Canada’s Great Place to Work for four years in a row, and the Denver Business Journal Best Places to Work for two years in a row. Bits In Glass has also won numerous Partner of the Year awards from the vendors we partner with. Bits In Glass or “BIG” is a...

  • Technical Sales Representative

    2 months ago

    Quebec, Canada Veronics Instruments Inc. Full time

    Company Description Veronics Instruments Inc. is an ISO9001-2000 Registered company that distributes Process Control Instrumentation to Eastern Canada, from Manitoba to the Atlantic Ocean and all points in between. The company has been representing some of the World’s Leaders in Process Control Manufacturing and Research for over 30 years. Role...

  • Technical Sales Representative

    2 months ago

    Quebec, Canada Veronics Instruments Inc. Full time

    Company DescriptionVeronics Instruments Inc. is an ISO9001-2000 Registered company that distributes Process Control Instrumentation to Eastern Canada, from Manitoba to the Atlantic Ocean and all points in between. The company has been representing some of the World’s Leaders in Process Control Manufacturing and Research for over 30 years.Role...

  • Technical Sales Representative

    2 months ago

    Quebec, Canada Veronics Instruments Inc. Full time

    Company DescriptionVeronics Instruments Inc. is an ISO9001-2000 Registered company that distributes Process Control Instrumentation to Eastern Canada, from Manitoba to the Atlantic Ocean and all points in between. The company has been representing some of the World’s Leaders in Process Control Manufacturing and Research for over 30 years.Role...

  • Technical Sales Representative

    4 weeks ago

    Quebec, Canada Veronics Instruments Inc. Full time

    Company DescriptionVeronics Instruments Inc. is an ISO9001-2000 Registered company that distributes Process Control Instrumentation to Eastern Canada, from Manitoba to the Atlantic Ocean and all points in between. The company has been representing some of the World’s Leaders in Process Control Manufacturing and Research for over 30 years.Role...

  • Technical Sales Representative

    4 weeks ago

    Quebec, Canada Veronics Instruments Inc. Full time

    Company DescriptionVeronics Instruments Inc. is an ISO9001-2000 Registered company that distributes Process Control Instrumentation to Eastern Canada, from Manitoba to the Atlantic Ocean and all points in between. The company has been representing some of the World’s Leaders in Process Control Manufacturing and Research for over 30 years.Role...

  • Technical Sales Representative

    4 weeks ago

    Quebec, Canada Veronics Instruments Inc. Full time

    Company Description Veronics Instruments Inc. is an ISO9001-2000 Registered company that distributes Process Control Instrumentation to Eastern Canada, from Manitoba to the Atlantic Ocean and all points in between. The company has been representing some of the World’s Leaders in Process Control Manufacturing and Research for over 30 years. Role...

  • Bilingual Customer Service Representative

    3 weeks ago

    Quebec Province, Canada 4Refuel Canada Full time

    **Who we are**: 4Refuel is proud to be recognized for its commitment to safety and culture having been named Top Fleet EmployerCanada’s Safest Employers - Logistics & Supply Chain, and certified as a Great Place to Work, and Best Workplaces for Women 2023 from Great Place to Work Canada. As Canada’s largest and most experienced mobile refueller, 4Refuel...

  • Technical Representative, Mining

    3 weeks ago

    Quebec, Canada Quadra Full time

    Position: Technical Representative, Mining Location: Quebec or Ontario Status: Full-time, permanent (1) Our Mining group's technical team is recognized in the industry thanks to the strong relationships we've built with key industry players. Our goal is to provide and deliver exceptional value to our customers. We help mining companies increases their...

  • Technical Representative, Mining

    3 weeks ago

    Quebec, Canada Quadra Full time

    Position: Technical Representative, Mining Location: Quebec or Ontario Status: Full-time, permanent (1) Our Mining group's technical team is recognized in the industry thanks to the strong relationships we've built with key industry players. Our goal is to provide and deliver exceptional value to our customers. We help mining companies increases their...

  • Sales Representative

    3 weeks ago

    Quebec Province, Canada Hi-Sharp Products Inc. Full time

    **Quebec Sales Position** Hi-Sharp Products Inc., a leading distributor in the petroleum and industrial markets requires a full-time sales representative in Quebec. Product and industry knowledge is required, and a minimum of three years sales experience in this industry is required. The experienced sales representative will be responsible for the...

  • Technical Sales Representative

    1 month ago

    Quebec, Canada John Brooks Company Full time

    Division: Industrial PumpTerritory: West Montreal, Monteregie West, Outaouais, Eastern ON up to Trenton, ONReporting To: Regional Sales Manager, Eastern CanadaThe Technical Sales Representative is responsible for providing field technical sales support to customers of John Brooks Company in various markets and industries. The incumbent will be responsible...

  • Technical Sales Representative

    1 month ago

    Quebec, Canada John Brooks Company Full time

    Division: Industrial PumpTerritory: West Montreal, Monteregie West, Outaouais, Eastern ON up to Trenton, ONReporting To: Regional Sales Manager, Eastern CanadaThe Technical Sales Representative is responsible for providing field technical sales support to customers of John Brooks Company in various markets and industries. The incumbent will be responsible...

  • Technical Sales Representative

    1 month ago

    Quebec, Canada John Brooks Company Full time

    Division: Industrial PumpTerritory: West Montreal, Monteregie West, Outaouais, Eastern ON up to Trenton, ONReporting To: Regional Sales Manager, Eastern CanadaThe Technical Sales Representative is responsible for providing field technical sales support to customers of John Brooks Company in various markets and industries. The incumbent will be responsible...