Customer Service Representative

5 days ago

Quebec Province, Canada Bloomstar Full time

**Summary/Objective**

The Customer Service Representative (CSR) will be accountable for assuring that customers receive efficient and courteous service. This role is primarily responsible for managing an order from point of order placement through to shipment. The CSR will manage and communicate issues related to the customer orders in Quebec. The CSR may be involved in customer requests related to other customer facing processes which require the CSR to act as a liaison between various internal departments and the customer.

**Duties and Responsibilities**
- Responsible for responding and assisting with customer requests surrounding pre-order through to payment processes.
- Effectively resolves customer issues utilizing effective problem-solving techniques, through direct interaction with internal and external stakeholders, as well as effectively communicating escalated issues to the appropriate internal departments.
- Professionally addresses customer requests for adjustments on orders or billing and providing the appropriate feedback on any issues that may arise from such changes, e.g. purchase and inventory issues, delays in production, additional shipping costs and restocking charges etc.
- Proactively identifies areas of improvement opportunities, initiating and following through on concepts, which result in productivity gains for the department.
- Performs additional duties as required; Travelling to Full Service locations to review product quality and need of the customers

**Qualifications**
- Undergraduate degree or post-secondary diploma in business administration, sales or marketing with minimum 1 years’ work experience in purchasing, sales or customer service or an equivalent combination of education, training and experience.
- Strong interest in providing exceptional customer service both internally and externally.
- Bilingual in English and French required.
- Proficiency in Microsoft Office Outlook, Excel, Word and PowerPoint.
- Experience in NetSuite would be an asset.
- Demonstrated excellent communication skills and high relationship building skills.
- Very strong problem-solving and critical-thinking skills.
- Highly organized with very high attention to detail and ability to multi-task with time management skills.
- Results-oriented and organized, focused on producing high quality work within tight timelines.
- High energy team player, with a positive can-do attitude, highly flexible and adaptable to change.
- Willingness to learn with an ability to work in a fast-paced environment.
- High energy team player, with a positive can-do attitude, highly flexible and adaptable to change.

**Supervisory Responsibility**
- This position has no direct reports.

**Work Environment**

Office environment with regular desk duties with exposure to:

- sitting at length;
- computer usage requiring manual dexterity for typing and visual concentration on screens;
- high volume of calls anticipated.

**Expected Hours of Work**
- This is a regular full-time role.

**Salary**: $43,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- French (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: On the road

  • Customer Service Representative

    3 weeks ago

    Quebec Province, Canada Brenntag Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: Our team in **Lachine** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: **Job Summary**: - Ensures safety is the first priority and that all activities are conducted in accordance with quality, health, safety, and environmental management systems as well as corporate...

  • Tamaani - Regional Customer Service Representative

    2 weeks ago

    Quebec Province, Canada Kativik Regional Government Full time

    The Kativik Regional Government (KRG), a supra municipal body with jurisdiction over the territory located north of the 55th parallel, is now looking for a self-motivated and dynamic individual interested in joining the KRG to work in the capacity of: **TAMAANI - REGIONAL CUSTOMER SERVICE REPRESENTATIVE** (PERMANENT, FULL-TIME) The Regional Support...

  • Bilingual Customer Service Representative

    3 weeks ago

    Quebec Province, Canada 4Refuel Canada Full time

    **Who we are**: 4Refuel is proud to be recognized for its commitment to safety and culture having been named Top Fleet EmployerCanada’s Safest Employers - Logistics & Supply Chain, and certified as a Great Place to Work, and Best Workplaces for Women 2023 from Great Place to Work Canada. As Canada’s largest and most experienced mobile refueller, 4Refuel...

  • Wfh Customer Service Representative/collector

    5 days ago

    Quebec Province, Canada NCRi Inc. Full time

    NCRI is growing stronger and is seeking a WFH Customer Service Representative/Collector to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers. Home Office Equipment Requirements: - Equipment will be provided by the company - High-speed internet with hardwired connection from...

  • Wfh Customer Service Representative/collector

    2 weeks ago

    Quebec Province, Canada NCRi Inc. Full time

    NCRI is growing stronger and is seeking a WFH Customer Service Representative/Collector to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers.Home Office Equipment Requirements: Equipment will be provided by the company Highspeed internet with hardwired connection from the...

  • Bilingual Customer Support Representative

    4 weeks ago

    Quebec Province, Canada WeKnowTraining Full time

    **Bilingual Customer Support Representative** - We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._ We Know Training is searching for a well-rounded Customer Support Representative who has outstanding customer service, efficiency in troubleshooting,...

  • Customer Service Supervisor

    2 months ago

    Quebec Province, Canada Graymont Full time

    Canada - Remote - BC, AB, MB, NB, QC *** Reporting to the Customer Service Manager - North America, the Customer Service Supervisor will establish and maintain a world class customer service team to deliver service excellence to Graymont’ s customers; overseeing a team of customer service representatives, based in multiple locations within North America,...

  • Bilingual Customer Service Representative

    2 weeks ago

    Quebec Province, Canada iA Dealer Services Full time

    **Customer Service Claims Adjudication** Business Unit WGI Service Plan Division Inc. Department Claims Reports to Manager Claims **BASIC FUNCTION** **QUALIFICATIONS**: - The following are the principal qualifications for this position:_ Experience - **Bilingual in French and English required.**: - Customer service and/or call centre experience an...

  • Representative Customer Service

    2 weeks ago

    Quebec Province, Canada Phillips-Medisize Full time

    **Your Job** Manages and follow up on the customer score cards reflecting good communication,service and OTD. The administration and follow up of the ERP process and analysis of demands, firm and forecast received from customers. Plan and coordinate with the warehouse the shipping signal for deliveries of finished products to customers, complying in a...

  • Customer Service Representative

    4 weeks ago

    Montreal, Quebec, Québec, Canada Fedplast Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Fedplast located in Montreal, QC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to customers. You will handle inquiries, complaints, and provide information about products and services. You will also...

  • Customer Service Representative

    4 weeks ago

    Quebec City, Canada EightSix Network Full time

    Job Description Role Description This is a full-time on-site role for a Customer Service Representative at Fedplast located in Montreal, QC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to customers. You will handle inquiries, complaints, and provide information about products...

  • Customer Service Representative

    4 weeks ago

    Quebec City, Canada Scotiabank Full time

    Requisition ID: 165585 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Customer Service Representative - Quebec City, Part-time **What you’ll be doing** Our Customer Service Representative (Quebec City) are the face, character and heart of our banks. Scotiabank is a place where we put our customers...

  • Customer Service Representative

    6 days ago

    Quebec City, Canada Sani Marc Inc Full time

    **Customer service representative**: Emploi - Permanent Full-time - **Agent/Clerk - Customer service** Succursale: Québec -Québec Quebec G1N 3N1 **As soon as possible**Schedule: Monday to Friday (Day) **Description: **Working at Sani Marc means**: - ** Taking responsibility **and control of your files by doing whatever it takes and making sure it’s...

  • Customer Service Manager

    2 months ago

    Quebec Province, Canada Graymont Full time

    Canada - Remote - BC, AB, MB, NB, QC **POSITION **SUMMARY** The Customer Service Manager leads, develops and implements strategies to ensure exceptional customer service and satisfaction. Oversees a team of customer service representatives, based in multiple locations within North America, ensuring the efficient and effective receipt and delivery of...

  • Customer Service Representative

    4 weeks ago

    Quebec City, Canada Fisher & Paykel Healthcare Full time

    Driven by a strong sense of purpose, Fisher & Paykel Healthcare works to improve patient care and outcomes through inspired and world-leading healthcare solutions. We have manufacturing locations in New Zealand and Mexico, and sales offices and distributors operating in over 120 countries worldwide. Our largest sales office is in Irvine, California. We are...

  • Customer Service Representative

    3 days ago

    Quebec City, Canada Safety Express Ltd. Full time

    Safety Express Ltd, an Aramsco Company has been serving its clients for over 35 years in the Abatement, Restoration, Industrial Safety, Professional Cleaning and Surface Preparation market. We are currently seeking an enthusiastic, highly motivated, and experienced Customer Service Representative to join our dynamic team. OBJECTIVE The Customer Service...

  • Customer Service Representative

    2 weeks ago

    Quebec City, Canada DC UNDER CAR SOLUTIONS Full time

    We are looking for motivated and passionate Customer Service Representatives that want to make a difference! Looking for full time schedules, Monday to Friday. Please review the following info for more details! **Customer Service Representative Job Responsibilities**: - Serves customers by providing product and service information and resolving product and...

  • Customer Service Representative

    1 month ago

    Quebec City, Canada Motion Canada Inc. Full time

    **SUMMARY**: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. **JOB DUTIES**: - Responds to basic customer inquires regarding products, provides quotes, and handles order entry. - Influences Motion Industries' gross profit through negotiating the sale...

  • Customer Service

    2 weeks ago

    Quebec Province, Canada Solera Full time

    **The Role** Serve as the primary point of contact for insurance clients requesting a vehicle replacement report for a total loss claim. Responsible for handling frontline inbound telephone calls and or electronic inquiries from customers (insurance companies) regarding the vehicle replacement product. The VRS1 agent will be responsible for entering or...

  • Customer Service Representative

    3 weeks ago

    Quebec City, Canada BMO Financial Group Full time

    205 Joseph-Casavant Ave Quebec Quebec,G1C 7X8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...