Bilingual Customer Service Supervisor

2 weeks ago


Quebec Province, Canada NCRi Inc. Full time
Who Are We?

NATIONAL CREDIT RECOVERY INC. (NCRi) is a national collection.

It is our mission to demonstrate to each valued client that we can liquidate placements, achieve excellent results, and provide timely status reports consistent with the client's expectations.


NCRi was established with one purpose:
to change the model by which collection agencies operate.


NCRi creates long and successful client relationships by being committed to maintaining our clients' branding and integrity, and by producing consistent results.

Our core philosophy is based on professionalism and respect. This philosophy has enabled NCRi to become the partner of choice for many clients nationally.

Our commitment to creating a partnership with each client is based on the concepts of high-quality service and cutting-edge innovative technology.

This allows us to respond more efficiently and proactively to our clients' changing needs.


We are presently looking for a Bilingual Customer Care Supervisor, who will manage the day-to-day activities of our Customer Care team to ensure that customers receive prompt and efficient service.

The Customer Care Manager will actively coach and develop team members to strive for superior customer service standards.

What You'll Be Doing:

  • Manage a team of designated customer service professionals and ensuring that they follow business requirements, particularly those concerning service quality.
  • Keep track of and evaluate phone conversations and other correspondence between agents and clients.
  • Ensure that representatives are kept up to date on changes to corporate services.
  • Gather information and generate reports on customer complaints and queries.
  • Prepare monthly reports detailing the performance of the allocated customer service teams.
  • Prepare knowledgebased documents such as summaries and responses to frequently asked questions.
  • Identify and suggest opportunities to update or improve customer service processes to the Director of Customer Care or other appropriate staff.
  • Assist with the Customer Service department's budget development.
  • Carry out additional related tasks as specified.

What You Bring:

  • A bachelor's degree is desirable.
  • Fluent in both English and French.
  • A minimum of three years of customer service experience is essential.
  • Previous managerial experience would be advantageous.
  • Thorough understanding of customer service processes and concepts.
  • Organized and detail oriented.
  • The ability to address client concerns and difficulties while being professional and calm.
  • Possibility of mentoring and coaching customer care agents.
  • Capable of working fulltime on your assigned shift, including the flexibility and desire to work alternate shifts based on company demands and special circumstances.

Competencies:

  • Excellent management and supervisory skills.
  • Excellent verbal and written communication skills.
  • Attention to detail.

Home Office Equipment Requirements:

  • Equipment will be provided by the company
  • Highspeed internet with hardwires connection from the computer to the modem. Speed should be 60 MPBS download and 30 MPBS Upload.

We offer:

  • Competitive base pay, plus uncapped performancebased commission
  • Competitive insurance coverage, incentives, paid training and breaks
  • Outstanding referral bonus program
  • Fun perks: Holiday events, food days, giveaways, prizes, themed events and more


As our Call Center expands, we will need to grow our leadership team We'll show you a clear career path and provide the tools you need to earn more responsibilities and promotions.

Nothing more satisfying than seeing your career grow within a caring organization.

We are committed to providing the best work environment you've ever experienced

Start your amazing career with NCRI today

  • Quebec Province, Canada iA Dealer Services Full time

    **Customer Service Claims Adjudication** Business Unit WGI Service Plan Division Inc. Department Claims Reports to Manager Claims **BASIC FUNCTION** **QUALIFICATIONS**: - The following are the principal qualifications for this position:_ Experience - **Bilingual in French and English required.**: - Customer service and/or call centre experience an...


  • Quebec Province, Canada Graymont Full time

    Canada - Remote - BC, AB, MB, NB, QC *** Reporting to the Customer Service Manager - North America, the Customer Service Supervisor will establish and maintain a world class customer service team to deliver service excellence to Graymont’ s customers; overseeing a team of customer service representatives, based in multiple locations within North America,...


  • Quebec Province, Canada 4Refuel Canada Full time

    **Who we are**: 4Refuel is proud to be recognized for its commitment to safety and culture having been named Top Fleet EmployerCanada’s Safest Employers - Logistics & Supply Chain, and certified as a Great Place to Work, and Best Workplaces for Women 2023 from Great Place to Work Canada. As Canada’s largest and most experienced mobile refueller, 4Refuel...


  • Quebec Province, Canada WeKnowTraining Full time

    **Bilingual Customer Support Representative** - We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._ We Know Training is searching for a well-rounded Customer Support Representative who has outstanding customer service, efficiency in troubleshooting,...


  • Quebec Province, Canada Brenntag Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: Our team in **Lachine** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: **Job Summary**: - Ensures safety is the first priority and that all activities are conducted in accordance with quality, health, safety, and environmental management systems as well as corporate...


  • Quebec Province, Canada Foss National Leasing Ltd. Full time

    **About Foss National**: Foss National Leasing/LeasePlan (FNL/LP) is a part of the Foss Automotive Group, established in 1962. It is the largest privately owned & operated fleet management company in Canada. Foss has a reputation for superior customer service & providing solutions tailored specifically to the needs of today’s automotive fleet managers. We...


  • Quebec Province, Canada Bloomstar Full time

    **Summary/Objective** The Customer Service Representative (CSR) will be accountable for assuring that customers receive efficient and courteous service. This role is primarily responsible for managing an order from point of order placement through to shipment. The CSR will manage and communicate issues related to the customer orders in Quebec. The CSR may...


  • Quebec Province, Canada Foss National Leasing Ltd. Full time

    Foss National Leasing (FNL) is a part of the Foss Automotive Group, established in 1962. It is the largest privately owned and operated fleet management company in Canada. Foss has a reputation for superior customer service and providing solutions tailored specifically to the needs of today’s automotive fleet managers. We are seeking an enthusiastic,...


  • Quebec City, Quebec, Québec, Canada Home Depot of Canada Inc. Full time

    Position Purpose: Department Supervisors customarily work a flexible schedule, requiring both daytime and evening availability and shifts could be scheduled on any day of the week. In addition to being familiar with and able to perform the functions of the majority of other store positions; a Department Supervisor must be able to perform the tasks and...


  • Quebec, Canada Bilingual Source Full time

    Titre du poste : Représentant des ventes externes (Agriculture)Relève de : Directeur des ventesSous la direction du Directeur des ventes, le représentant des ventes externes sera principalement responsable de communiquer avec les clients en personne et par téléphone/courriel, de déterminer leurs besoins, de saisir leurs devis et de gérer les plaintes...


  • Quebec Province, Canada Foss National Leasing Ltd. Full time

    Foss National Leasing (FNL) is a part of the Foss Automotive Group, established in 1962. It is the largest privately owned and operated fleet management company in Canada. Foss has a reputation for superior customer service and providing solutions tailored specifically to the needs of today's automotive fleet managers.We are seeking an enthusiastic,...


  • Quebec Province, Canada Moneris Full time

    **L'opportunité - Votre carrière à Moneris** Vous serez responsable d'offrir l'excellence du service à la clientèle aux commerçants de Moneris et de fournir un dépannage et un soutien technique détaillés pour les points de vente, ainsi qu'un soutien financier détaillé pour les besoins de traitement quotidiens des clients. Vous serez également...


  • Quebec Province, Canada Activus Connect Full time

    **What you will do** ⦁ Responding to calls from customers who have questions regarding their phone or internet service ⦁ Answering questions regarding products or services the customer may have. ⦁ Documenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation. ⦁ Additional duties as needed, to be...


  • Quebec Province, Canada Fuzion Flooring Full time

    **Fuzion Flooring - Customer Service Representative - Bilingual (FULL TIME)** **Reporting to - Customer Service Manager** **Fuzion Flooring** is a North American distributor of luxury flooring with its head office in Mississauga Ontario. At Fuzion, we believe our values drive purpose. Our values are, in essence, the organization’s identity—an...

  • Bilingual Underwriter

    2 weeks ago


    Quebec Province, Canada Sagen Full time

    Job Summary **Responsibilities**: - Deliver a best-in-class customer service by actively handling internal and external customer service inquiries raised by our customers and / or field staff. - Develop strong customer relationships with key lender accounts and promote the company’s products. - Effectively partner with Sagen’s sales team to provide...


  • Quebec Province, Canada Data Communications Management - DCM Full time

    **Position: Health & Safety Supervisor** **Type: Full Time, Permanent - 40 Hours** **Location: Montreal & Drummondville (must travel between both locations)** DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought...


  • Quebec City, Canada Home Depot of Canada Inc. Full time

    Position Purpose: Department Supervisors customarily work a flexible schedule, requiring both daytime and evening availability and shifts could be scheduled on any day of the week. In addition to being familiar with and able to perform the functions of the majority of other store positions; a Department Supervisor must be able to perform the tasks and...


  • Quebec City, Canada VenueVision Integrated Dealership Solutions Full time

    Full-time, permanent position DESCRIPTION Provide french support, training and customer service to our existing and new customers in Quebec and maritime provinces. JOB DUTIES Build and maintain customer relationships for the company Guide customers through the sales process into the support phase Provide online training and onboarding of customers for all...


  • Quebec City, Canada EightSix Network Full time

    Job Description Position function: Reporting to the Customer Care Supervisor of Caldic Canada Inc., the Customer Care Associate – Order Entry Champion will ensure exceptional customer care through the support, service and championing of our customer’s requirements within the Caldic organization while also providing sales and operational support...

  • Bilingual Underwriter

    2 weeks ago


    Quebec Province, Canada Sagen Full time

    Job SummaryResponsibilities: Provide the highest level of internal and external customer service. Manage underwriting/service process for key lender accounts. Maintain up to date knowledge of Sagen policies and products. Provide underwriting and credit expertise for customers, and field staff. Handle customer service inquiries, develop strong customer...