Bilingual Client Service Support Representative

6 months ago

Quebec Province, Canada Foss National Leasing Ltd. Full time

**About Foss National**:
Foss National Leasing/LeasePlan (FNL/LP) is a part of the Foss Automotive Group, established in 1962. It is the largest privately owned & operated fleet management company in Canada. Foss has a reputation for superior customer service & providing solutions tailored specifically to the needs of today’s automotive fleet managers.

We are seeking an enthusiastic, professional and customer focused **Bilingual Client Service Support Representative** to become a member of our team in our **Laval, QC **office. **Working in the Laval office 2 days & 3 days **remotely****

**The Client Support Service role is required to perform a range of duties including but not limited to**:

- Work as part of a team to ensure incoming driver calls are handled to the highest quality levels
- Respond to drivers’ requests in a professional and efficient manner
- Update and maintain internal databases while ensuring a high level of accuracy
- Maintain and track requests using Salesforce
- Use client policies to determine if there can be an immediate resolution to driver issue or if that issue requires escalation
- Learn products and services and undertake internal development and training
- Complete associated administrative tasks as well as supporting the Client Services Team and Account Managers
- Appropriately utilize internal system and resources to accurately and effectively answer driver inquiries
- Follow company defined policies and procedures
- Other duties as assigned

**What you will bring to the company**:

- Excellent attention to detail and time management skills
- Ability to plan and conduct searches across multiple systems
- Excellent interpersonal and communication skills
- Work independently and make quick and accurate decisions
- Proficiency in Microsoft Office Suite, Salesforce and database software
- Strong problem solving abilities
- Bilingual (English and French)

**What you can expect from the Company**:

- Open, positive and fun teamwork environment
- Working remotely
- Competitive compensation and full benefit plan
- Opportunity to grow and develop in your career in a family owned, nimble and customer-centric work environment

**How to Apply**.

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