IT Services Coordinator

5 days ago

Oshawa, Canada Durham Community Health Centre Full time

**Job Posting
**Employment Status: Permanent fulltime**
**Position Status: This is a Non-Bargaining Unit position.**
**Hours of Work**:Monday-Friday, 35 hours per week
**Positions Report to: Manager, Infrastructure and Operations**
**Primary work location: Oshawa location - 115 Grassmere Ave. (May be required to work remotely and/or**
at other DCHC sites).

**Organization**

**Durham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated,**
accessible, and equitable community-based primary care, wellness services, and health education to
Durham community members who face multiple barriers to their health and well-being.

DCHC also provides equity-based programs and services that focus on priority populations such as
Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients (i.e.,
those without a family doctor), to name a few. DCHC ensures Durham community members receive not
only sick care, but preventive care as well.

At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners,
nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We
always place every client at the center of our approach to care, based on their needs. We address these
needs through integrated clinical and wellness care and health education.

It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on
making our biggest impact yet on local health care by diversifying, expanding, and leveraging our Strategic
Plan, Theory of Change, Brand, Client Stories and Resources.

**DCHC’s 2023 - 2026 Strategic Goals**
- Drive Program and Service Integration and Client Experience Across All that DCHC Does
- Evolve Program Offerings to Improve Health Equity and Meet the Needs of DCHC’s Priority

Populations
- Establish DCHC as a System Advocate and Champion for Equity
- Enhance DCHC’s Brand and Awareness Across Durham Region
- Become an Employer of Choice with a Focus on Recruitment, Retention, and Development

**Oshawa Location Child, Youth & Family Clinic Pickering Location**
115 Grassmere Ave 1320 Airport Blvd 17-1450 Kingston Road **1-877-227-3217**
Oshawa, ON L1H 3X7 Oshawa, ON L1J 0C6 Pickering, ON L1V 1C1

**Position Overview**

The IT Services Coordinator is responsible for the installation, maintenance, and lifecycle management of
PCs, servers, and LAN network connectivity equipment. Reporting to the Manager, Infrastructure and
Operations within the Corporate Services portfolio, this role includes providing escalated on-site support
for hardware, software, and network connectivity issues, and ensuring adherence to organizational
standards, policies, and procedures. Key responsibilities involve performing local administration and
operations functions, maintaining accurate records of IT equipment, conducting regular audits, and
assisting with the procurement of IT supplies to ensure adequate stock levels. This role will assess, test,
performance and security while maintaining detailed logs of problems and solutions to facilitate knowledge
sharing within the technical support team. The IT Services Coordinator will support the Manager with
project management coordination in planning and executing cloud migration projects, collaborating with
project plans.

**Key Responsibilities**:

- Assist with the installation, and life-cycle maintenance of PCs, servers, and LAN network connectivity

equipment
- As appropriate, provides escalated on-site support of hardware, software, and network connectivity

issues
- Performs local administration and operations functions as appropriate in accordance with standards,

policies, and procedures
- Maintain accurate IT equipment and assets records, conduct regular audits, and manage IT supplies

to ensure adequate stock levels.
- Assist with procurement of Laptops/PCs, peripherals, servers, networking equipment, operating

systems, and other software.

ensure optimal performance and security.
- Assist in planning and executing cloud migration projects, collaborating with the MSP IT team

members to minimize disruptions and troubleshoot issues.
- Assist the Manager with project management coordination.
- incorporate risk assessments and change management strategies.- Provide support for hardware and software upgrades, ensuring systems are up to date and secure.
- Engage with end users to identify and document technical problems, offering advice and training for
- improvement.- Maintenance and development of systems documentation and SOPs.
- Maintain a detailed log of problems and solutions, facilitating knowledge sharing within the technical
- support team.- Reproduce technical issues to identify root causes and resolve them to ensure mínimal disruption to
- workflow.- Facilitates onboarding of all new staff, provision of endpoint hardware, access and account setup, and
- orientation.- Security s

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