Electrical Service Coordinator

6 months ago

Oshawa, Canada Oak Ridge Building Solutions Inc. Full time

Oak Ridge Building Solutions is a leading provider of electrical services known for its commitment to excellence and customer satisfaction. We are currently seeking a motivated and organized individual to join our team as an Electrical Service Dispatch and Coordinator. If you have a passion for efficient coordination and excellent customer service, we want to hear from you.

As an Electrical Service Dispatch and Coordinator at Oak Ridge Building Solutions, you will play a crucial role in our operations by ensuring the efficient scheduling and dispatch of our electrical service technicians. You will be responsible for coordinating service requests, managing technician schedules, and providing exceptional customer support.

**Key Responsibilities**:
**Dispatch and Scheduling**:Receive service requests from customers and internal teams.
Schedule electrical service appointments for technicians based on urgency and availability.
Monitor technician schedules and make real-time adjustments as needed.
Ensure timely response to service requests and emergencies.

**Customer Communication**:Act as the primary point of contact for customers, providing updates on service appointments, estimated arrival times, and service completion.
Address customer inquiries, concerns, and requests promptly and professionally.
Maintain a high level of customer satisfaction through clear and effective communication.

**Technician Support**:Provide technicians with detailed service information, including job specifications, client details, and site-specific requirements.
Assist technicians in troubleshooting issues and offering guidance as needed.
Ensure technicians have the necessary tools, materials, and information for each job.

**Documentation and Reporting**:Maintain accurate records of service requests, appointments, and job statuses.
Generate reports on service performance, including response times and completion rates.
Assist in the preparation of invoices and work orders.

**Team Collaboration**:Collaborate closely with other departments, including field technicians, sales, and management, to streamline operations.
Participate in team meetings and provide input on process improvement opportunities.

**Qualifications**:

- High school diploma or equivalent (Bachelor's degree in related field is a plus).
- Proven experience in dispatching, scheduling, or coordination roles.
- Familiarity with electrical services or construction industry is advantageous.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Ability to work in a fast-paced, dynamic environment.
- Problem-solving skills and attention to detail.

**Benefits**:

- Competitive salary
- Health, dental, and vision insurance
- Retirement plan
- Paid time off and holidays
- Opportunities for career growth and development

If you are a proactive, detail-oriented individual with a passion for coordinating electrical service operations and delivering exceptional customer service, we encourage you to apply. Join our team at Oak Ridge Building Solutions and contribute to our commitment to excellence in electrical services.

**Salary**: From $46,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Oshawa, ON L1H 3V8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- Mandarin (required)

Work Location: In person

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