Service Coordinator

5 months ago

Oshawa, Canada Stage Windows & Doors Full time

Salary:
Grow with us as a Service Coordinator at Stage Windows & Doors

**Company Overview**:
Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for the residential replacement and custom home markets. Our focus is on providing our customers value through on time delivery, quality and superior service.

We strive to build a work environment where safety, respect, commitment, success and fun are driving principles.

**Position Summary**:
The Service Coordinator is responsible for the prompt and accurate submission of warranty related claims, systems processing, document management.

The Service Coordinator is responsible for the prompt and accurate submission of manufacturer warranty claims.

**Primary Responsibilities**:

- Provide administrative support to the Service department, including scheduling, data entry, system maintenance, inventory management, and dealer communication.
- Qualify and process service requests by working with Service Manager
- Prepare detailed work order for service technician and assist with ensuring optimization of the technician's daily appointments
- Communicate with dealers and homeowners to schedule an in-home service repair once parts are ready
- Maintain and update all service tracking and other departmental spreadsheets
- Ensure compliance with contractual requirements to maintain service authorizations
- Report metrics on dealer performance and internal Service Delivery KPIs including turnaround time, customer satisfaction, and quality
- Be a focal point of communication between vendors and internal resources to ensure best-in-class outcomes for our customers
- Manage internal administration process to ensure that customers' warranty entitlements are accurate in system
- Other tasks as required

**Knowledge & Skill Requirements**:

- Excellent communication and people skills and a passion for delivering a best-in-class service experience
- Must be an innovative thinker, detailed oriented, adaptable and exhibit strong leadership skills with prior experience working in fast-paced, ever-changing environment
- 3-5 years of previous experience in B2B customer service, sales or vendor management role
- High level of organizational aptitude and attention to detail
- Strong multi-tasking ability and ability to thrive in a fast paced, dynamic work environment
- Dependable, self-starter
- Team oriented contributor with a solution driven, results oriented approach
- Speak, read and write English
- Proficiency in Microsoft Office, including Outlook, Excel, Word

Stage Windows & Doors is an equal opportunity employer that is committed to inclusion and diversity. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.

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