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Client Executive
4 months ago
**Req ID**:242908
We are currently seeking a Client Executive (Remote) to join our team in Edmonton, Alberta (CA-AB), Canada (CA).
- Lead multiple accounts revenue & gross margin growth, targeting $5-25M depending on level
- Actively collaborate with Sales to hunt for new accounts, targeting 1-10 new logos depending on level
- Leverage Sales support, ensure clear GTM messaging across accounts
- Ensure strong client relationships, CSAT, business value realization
- Set client expectations around the value company will deliver and manage the team to exceed those expectations
- Actively lead, coach & support matrixed delivery teams on accounts
- Groom delivery and client partner talent to scale accounts as appropriate
- Actively participate in SLT & other matrix support & improvement efforts
- Lead and deliver all programs successfully for customer engagements
- Effectively position company as the client’s partner for defining and delivering innovative technology solutions at the speed of a startup
- Manage team expectations and delivery related escalations; Build key talent and leadership within the engagement teams
- Drive adherence to the company's Delivery Process as part of standard delivery management
Basic Qualifications:
- 4+ years' experience in consulting or IT services industries sales
- 4+ years of experience in one or more of the following areas: strong technology solution definition and delivery in a consulting role; account management and business development experience in the services industry; and depth in one or more vertical industries.
- 4+ years of experience leading and managing teams to successful outcomes
Preferred Skills:
- Must be able to resolve issues and manage escalations within engagement teams and directly with the client
- Ability to engage and build relations with senior leadership at Fortune 500 organizations. Client Partner must be able to drive and lead business discussions with domain solutions support from practice managers
- Strong skills in managing P&L for an organization
- Excellent communication to communicate at all levels and presentation skills
- Strong networking skills
- Attributes include strategic thinking, teamwork, ability to influence, strong analytical and problem-solving skills, a high level of professionalism and strong attention to detail
- Metrics used to evaluate performance as a Client Partner:
- Revenue growth
- Account margin
- Total revenue - target between $5M - $25M (to be achieved over a period of years)
- Customer satisfaction - as defined by referenceable clients who actively provide referrals
**About NTT DATA Services**
**_NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._
