Client Executive, Group Benefits Specialist

2 weeks ago

Edmonton, Alberta, Canada Lloyd Sadd Full time
About the Role

The Client Executive plays a pivotal role in managing client relationships and driving new business. As a creative problem solver with strong communication skills, the Client Executive navigates the breadth of the market landscape and possesses comprehensive knowledge of carrier processes and products.

The Client Executive is passionate about client success, proactive in their approach, and committed to driving positive outcomes for both clients and the organization. The Client Executive thrives in a dynamic environment, embracing challenges with enthusiasm, and continuously seeks opportunities for growth and improvement.

Key Responsibilities
  • Lead by Example: Live our values and drive new business through exceptional client experiences, fostering existing relationships, and driving growth opportunities.
  • Stay Ahead of the Curve: Stay abreast of industry trends, market dynamics, and competitor offerings to anticipate and address dynamic client needs.
  • Provide Timely Support: Provide timely and accurate responses to inquiries, addressing concerns and offering solutions to meet client needs.
  • Collaborate with Internal Teams: Collaborate with internal teams to develop innovative solutions and overcome obstacles to client satisfaction.
  • Navigate Complexity: Navigate increased complexity in client portfolios, demonstrating creative problem-solving.
  • Demonstrate Ownership: Demonstrate ownership, urgency, and adherence to timelines in all client engagements and internal projects.
  • Cultivate Executive Presence: Cultivate an executive presence, effectively communicating with clients and internal stakeholders at all levels.
  • Anticipate Client Needs: Anticipate client needs and the impact of processes, addressing special client calls and inquiries with strategic insight and agility.
Requirements
  • Academic Background: An academic background consisting of post-secondary education, certificates, industry programs, etc.
  • LLQP License: LLQP License or willingness to obtain within 2 months of employment.
  • Industry Knowledge: A deep understanding of market trends, products, and processes within the industry.
  • Problem-Solving Skills: Strong problem-solving skills and ability to think creatively to address client needs.
  • Communication Skills: Excellent communication skills, both written and verbal, with the ability to build rapport and influence stakeholders.
  • Adaptability: Ability to thrive in a dynamic environment and adapt to changing client needs.
  • Technical Skills: Proficiency with Microsoft Office Suite.
About Lloyd Sadd

Lloyd Sadd is committed to attracting, developing, engaging, and retaining dedicated team members. We strive to create a culture that motivates and recognizes high performance through professional development opportunities, progressive responsibilities, recognition for effort, and rewards based on results.

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