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Account Support Coordinator

4 months ago

Ottawa, Canada Municipal Property Assessment Corporation Full time

Do you want to be part of a team helping to strengthen every community across Ontario? Are you interested in seeing the importance of your work firsthand?

**Become a Account Support Coordinator** **with MPAC**

The Municipal Property Assessment Corporation (MPAC) is made up of a team of experts who understand local communities and assess every property in Ontario. What we do provides the very foundation that municipalities use to base the property taxes needed to pay for the services we use every day. Learn more.

**Equity, Diversity, Inclusion and Anti-Racism**

MPAC is committed to Equity, Diversity, Inclusion and Anti-Racism. We are taking important steps towards ensuring that all voices are respected, valued and being heard. MPAC is dedicated to fostering an environment where employees can bring their full, unique and authentic selves and are inspired to do their best work.

**What makes you great for this role?**
You are an organized and detail-oriented individual who can Coordinate and support the Regional Manager and Account Managers to enhance stakeholders’ awareness and understanding of MPAC’s products, services and outreach.

**We have**:

- A team of highly skilled, dedicated and collaborative staff to work with
- Leadership that supports you
- An enterprise that embraces change
- A work environment that has flexible work locations (including remote), hours of work and overall employee wellness support

**You have**:

- At least 3 years of experience providing coordination and administrative support
- Good verbal and written communication skills
- The ability to stay well organized and effectively manage competing priorities
- A proactive attitude with a passion for customer satisfaction
- The ability to process and analyze information, as well as take a series of instructions and create efficient actions

**Nice to have**:

- Administrative support experience within a municipality, MPAC, or related organization
- A post-secondary education in Public Administration, i.e. municipal administration, municipal taxation/revenue or related field
- Related experience in property assessment

**What you will do**:

- Maintain municipal, provincial, and business profile and contact lists, communicating changes internally in a timely manner
- Update and monitor customer relations management tools with call records, leads, and opportunities, and provide reporting on call trends
- Assist in preparing reports, information, presentations, in addition to scheduling meetings and event planning
- Review local media articles, audio coverage, press releases, council meeting minutes etc forwarding relevant information to Regional and/or Account Manager(s)
- Provide training and support to stakeholders on products (i.e. Municipal Connect, MCP), to enhance stakeholders awareness of MPAC’s products, services and brand
- Monitor assigned geographic zone budget and identify variances, in collaboration with Regional Manager
- Occasional travel to municipal offices and other locations

**Location Details**: Brockville **OR** Cornwall

**Additional Information**:

- Requisition ID: 1161
- **Closing Date: April 25, 2023**

**Ready to apply?**

MPAC is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflect the diversity of the public and communities we serve.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Job advertisements for positions that have been designated bilingual will be posted in both English and French on our website. Positions that are not designated bilingual are not translated and are only posted in English on the English version of our website.