Account Relationship Coordinator

1 week ago


Ottawa, Ontario, Canada British Council Full time

Job Summary

The British Council is seeking a highly skilled and experienced Account Relationship Coordinator to join our team. As a key member of our business development team, you will be responsible for building and maintaining relationships with key accounts, identifying business opportunities, and enhancing customer satisfaction.

Main Responsibilities

  • Develop and execute account plans to meet business targets and enhance customer satisfaction
  • Build and maintain relationships with key accounts, identifying business opportunities and enhancing customer satisfaction
  • Provide timely feedback on commercial planning scenarios and achieve sales/account targets
  • Deliver business through a network of partner test centres (where relevant)
  • Conduct research into business activities, challenges, and key personnel in target customer, partner, or sponsor organisations to support the exams business in developing new business and cultural relations opportunities
  • Coordinate and organise contact between stakeholders in key client/partner/sponsor organisations and the exams business
  • Take responsibility for day-to-day partnership scheme delivery and administration, including LEX (where relevant)
  • Oversee the account relationship activities of partner test centres and develop with them business opportunities within the geographies (where relevant)

Requirements

  • Understanding of building and maintaining relationships with business/institutional clients
  • Experience of actively identifying needs and enhancing opportunities with institutional clients
  • Local language skills to the CEF C1 level
  • English language skills to the CEF C1 level
  • Commercial and business development skills, including market and customer intelligence, analysis, and reporting
  • Account and partnership management skills, including stakeholder management and relationship building

Desirable

  • Experience of working with UK exam boards
  • Knowledge of the educational sector in the country/region
  • Experience in or knowledge of business development or marketing in a service sector context

Working with Us

The British Council is a UK-based international organisation that promotes cultural and educational exchange between the UK and other countries. We are committed to equality, diversity, and inclusion and welcome applications from candidates from diverse backgrounds.



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