Team Lead, Encampment to Housing

3 weeks ago

Edmonton, Canada Bissell Centre Full time

Through our vision of eliminating poverty in our community, and guided by a passionate concern for the dignity and well-being of each individual, our work is based on building relationships, hope and trust. By addressing multiple needs, Bissell Centre provides a holistic approach to helping families and individuals.

Currently, Bissell Centre is looking for the right individual to fill the position of **Team Lead** (FT) in the Encampment to Housing program.

**Duties and Responsibilities**

**Program Delivery**
- Oversee service delivery through service plans for all participants. This includes facilitating weekly Intensive Case Management meetings.
- In collaboration with internal and external stakeholders, develop creative and individualized housing solutions for community members with varying degrees of complexity and need.
- Liaise with and support stakeholders such as: funders, other social service agencies, community groups, health agencies, law enforcement, etc.
- In collaboration with the Manager, develop and implement an annual operational plan, including goals, objectives, and timelines.
- Monitor and evaluate program delivery and quality on an ongoing basis.
- Assist the Manager with recruitment of staff. Oversee orientation, training, and day to day supervision of Housing, Outreach and Follow Up Support Workers.
- Monitor, approve and submit receipts for monthly program expenditures.
- Attend meetings with our funder and the community at large.
- Provide direct client support and critical incident support as needed
- Other duties as required.

**Supervisory**
- Recruitment, hiring, orientation, training, and day-to-day supervision of direct report staff
- Bi-weekly supervision meetings with direct reports to ensure they meet their targeted goals, program delivery and submission of report within the set timeframe and guideline
- Review, approve and submit staff time sheets and expenses
- Approve and monitor staff overtime, health maintenance and vacation leaves
- Facilitate regular staff meetings to inform, plan, direct and hear staff concerns
- Complete probationary evaluations and annual performance reviews of all staff in collaboration with Team Leaders

**Financial**
- Implement and monitor program budgets
- Monitor, approve and submit claims for program expenditures
- Explore opportunities for additional funding to support diversion work
- Work collaboratively with Resource Development and funders as required

**General and Administrative**
- In collaboration with frontline staff, ensure accurate case management notes, written file notes, program information, statistics and critical incident reports are completed
- Train staff to use, and provide ongoing oversight, of Efforts to Outcomes (ETO), a database used to monitor and evaluate program efficacy
- Update job descriptions, annual planning calendars, program operating policies and procedures as required
- Submit monthly, quarterly, and annual program reports inclusive of outputs, outcomes, program highlights, stories, and quality improvement initiatives
- Maintain strong working relations with funders, and other program delivery partners.
- Other duties as required

**Qualifications**

**Education and Experience**
- Post-Secondary degree or diploma in a related field.
- Minimum 3 years of extensive employment experience including program development, case management, case supervision, evaluation, and supervisory skills.
- Previous supervisory experience is an asset.
- Previous Housing First experience is an asset.
- Strong written/verbal communication and interpersonal skills, result oriented, applied time management, strong organizational and problem-solving skills.
- Demonstrate the ability to ensure quality services, and program development.
- Strong attention to detail, accuracy and quality.
- Demonstrate competency in computer systems (Word, Excel, and database programs).
- A valid Driver’s License, satisfactory driver’s abstract and proof of $1 million PLPD insurance is required as operation of a personal vehicle is required.
- Experience working with high risk populations and an understanding of Indigenous cultures, history and current issues.

**Conditions of Work**
- Some evening and weekend work required
- Operation of personal vehicle with required insurance

**Personal Characteristics**

The Team Lead should demonstrate competence in all of the following:

- _Behave Ethically:_ Understand ethical behaviour and business practices and ensure own behaviour is consistent with these standards and aligns with the mission and core values of Bissell Centre.
- _Build Relationships:_ Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
- _Communicate Effectively:_ Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
- _Focus on Participant Needs:_ Anticipate, understa

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