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Housing Outreach Worker

4 months ago

Edmonton, Canada Bissell Centre Full time

**WHO WE ARE**
- Are you a _**Housing Outreach **_Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we._
- Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision._

Currently, Bissell Centre is looking for an individual wanting to join the **Homeless to Homes **team. Are you ready to be our **Housing Outreach Worker **and make an impact in our community?

**ABOUT THE ROLE**

The Housing Outreach Worker (HOW) provides support to participants to find permanent, stable housing that meets the needs of the individual.

The Outreach Housing Team works with participants to navigate the income system, connect with landlords and facilitate a smooth transition from homelessness to housing. Additional tasks will be assigned to workers based on team need, worker strengths, and caseload. Some post-housing follow-up and case management duties may be required.

**Duties and Responsibilities**

**Program Delivery**
- Target and connect between two and eight participants with appropriate housing monthly
- Outreach to various encampments in Parkland and around the City is required
- Accurately complete the whole process of participant intake and assessments
- Assist participant to find housing by providing location choices and help to secure the apartment within the time frame specified
- Help participant establish housing by assisting with utility and insurance set up, furniture acquisition and delivery, completing a Move in Inspection Report and lease
- Facilitate a smooth transition of participants to the Follow-Up Support Worker
- Recruit and develop good relationships with landlords
- Liaise with Homeward Trust’s Landlord Relations Manager to access rental housing options

**Financial**
- Manage and record accurate expenses for all participant start up costs
- Maintain accurate mileage and expense logs for reimbursement

**General and Administrative**
- Maintain accurate written file notes, computer records, program information, and critical incident reports within established time standards
- Provide latest program information & updated statistics and any other reports as required
- Participate in probationary evaluations and annual performance reviews
- Attend scheduled staff and supervision meetings
- Maintain a current and accurate Participant file for each participant
- Attend trainings as required
- Perform other duties as required

**Qualifications**

**Education and Experience**
- Degree or Diploma in Social Science or related discipline
- Minimum of 3 years related employment experience
- Alberta Class 5 License, satisfactory driver’s abstract and a vehicle

**Knowledge, Skills and Abilities**
- Strong written and verbal communication and interpersonal skills, result oriented, good time management, strong organizational and problem-solving skills
- Good working knowledge of Microsoft Word and Excel programs
- Experience with data management systems
- Familiarity with group facilitation
- Familiarity with issues of poverty, homelessness, and Edmonton’s urban core
- Familiarity working with high-risk populations and an understanding of Indigenous cultures, history and current issues

**Conditions of Work**
- Some evening and weekend work required
- Operation of personal vehicle with required insurance

**Personal Characteristics**

The Housing Outreach Worker should demonstrate competence in all of the following:

- _Behave Ethically:_ Understand ethical behaviour and business practices and ensure own behaviour is consistent with these standards and aligns with the mission and core values of Bissell Centre.
- _Build Relationships:_ Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
- _Communicate Effectively:_ Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- _Focus on Participant Needs:_ Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
- _Foster Teamwork:_ Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
- _Make Decisions:_ Assess situations to determine the importance,