Team Lead, Housing

5 months ago

Edmonton, Canada Boyle Street Community Services Full time

**HOURS**: 7 days per week (37.5 hours per week) with evening availability

**REPORTS TO**:Program Manager

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Reports to the Housing Choice Program Manager. In this role the Team Lead is responsible for supervising, supporting and directing Support Workers at Sandy’s Place. This position includes working in collaboration with other Housing Program Managers and Assistant Manager/Team Leads. In addition, the Team Lead works closely with Housing workers and other external agencies if required to ensure a plethora of cohesive services for residents.

“We stand with our clients, side by side, patiently and for as long as they want - a constant and consistent caring force”

**Position Responsibilities**- Maintain and instill BSCS core values within the program and team through policy and practice.
- Collaborate with other staff and departments within the agency to ensure there is appropriate coordination among programs that support residents.
- Work alongside the Housing Choice Program Manager to ensure all contractual obligations and practice standards are met.
- Support the team with intakes and assessment to ensure required documentation is collected and completed.
- Maintain, delegate, and balance the teams’ responsibilities and privileges.
- Attend case conferences to ensure full understanding of the program for both participants and employees.
- Develop and maintain professional working relationships with internal and external partners, and community resources.
- Assist in monitoring tenancy and ensure residents are provided person-centred support to create stability and successful graduation is achieved.
- Assist in onboarding, training, and collaboration with new and current employees.
- Assist in monthly supervisions and performance plans.
- Assist with facilitating weekly resident review meetings, weekly and monthly reports, team meetings and team building events.
- Ensure compliance of program and governing body are adhered and confidentiality of residents is maintained.
- Perform other related duties as assigned by the Housing Choice Program Manager.- BSCS is more than a workplace. It is a community where everyone helps and contributes to the whole, and there is an expectation that all employees will take part in events (during the work week and occasionally during weekends and evenings). This

**Qualifications**- Post Secondary Degree in a relevant field and/or at least 1 year work experience and knowledge in inner city housing programs.
- Police Check with the Vulnerable Sector and Child and Youth Intervention Check completed within the past six months
- Valid First Aid certificate or enrolled in a future course
- Experience with and knowledge of Indigenous culture and ceremonies is considered an asset.

**Why Work for Boyle?**- All work done positively impacts the community and its members-
- Access to Lumino Health, including Stress & Wellness support-
- Employee activities and events throughout the year-
- Various training initiatives, and development opportunitiesBoyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.

Clients, staff, and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly by using preferred pronouns. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.

The health and safety of our clients and staff is of the utmost importance to our organization. Per Boyle Street's COVID-19 policy, all new hires are required to be fully vaccinated with the third booster dose. Proof of full vaccination by means of immunization records from AHS, letter from a physician, or other health care provider is required prior to starting with BSCS.

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