Project Support Worker

2 weeks ago

Edmonton, Canada Bissell Centre Full time

**Project Support Worker**

Through our vision of neighbour helping neighbour, and guided by a passionate concern for the dignity and well-being of each individual, our work is based on building relationships, hope and trust. By addressing multiple needs, Bissell Centre provides a holistic approach to helping families and individuals.

Currently, Bissell Centre is looking for the right individual to fill the position of Project Support Worker

**Job Purpose**

The Project Support Worker uses a client centered, strengths-based model that is rooted in harm reduction to increase access to housing resources for encampment residents. The goal is to increase communication between housing services, Bissell programs, Landlords, and participants.

**Duties and Responsibilities**

**Program Delivery**

The Project Support Worker will ensure communication and collaboration with Housing Services and will maintain oversight to ensure that participants are supported by appropriate referrals and navigation of programs, services, and practices, consistent with the values of self-determination/choice and harm reduction.

Working in collaboration with the Outreach Housing Team, City of Edmonton and Homeward Trust, the Project Support Worker educates and increases the effectiveness and efficiency within housing services and referrals to other services and Housing Outreach Workers. The Project Support Worker will be responsible for triaging incoming housing related inquiries, conducting client intakes and assessments, and making referrals to both internal and external resources utilizing Bissell Centre core values.

**General and Administrative**
- Establish trust and build rapport with individuals living in encampments
- Conduct regular outreach visits to connect with encampment residents and understand their unique circumstances
- Familiarity with available resources for Supports, basic needs, and available housing options and services
- Utilize client centered practice to determine housing barriers, preferences, needs and goals with individuals
- Encourage and promote an environment that is strength-based to assist clients in meeting their goals
- Complete VI SPDAT/Intake/V5 assessments with individuals and communicate housing first program through a lens of trauma informed practice and compassion
- Develop and maintain strong relationships with partner organizations and Landlords
- Participate and network in related program, agency, and community meetings
- Identifying program gaps and coming up with solutions for the purpose of building program capacity
- Knowledge and use of Efforts to Outcomes to record case notes within 48 hours of contact.
- Respond to crises including mental heath emergencies, drug poisonings, and situations related to exposure during extreme weather conditions

**Qualifications**

**Education and Experience**
- Degree or Diploma in Social Science or related discipline
- Minimum of one-year related employment experience
- Alberta Class 5 License, satisfactory driver’s abstract and a vehicle

**Knowledge, Skills and Abilities**
- Strong written and verbal communication and interpersonal skills, result oriented, good time management, strong organizational and problem-solving skills
- Good working knowledge of Microsoft Word, Excel, and ETO programs
- Detailed understanding of poverty, oppression, and marginalization, specifically as it relates to individuals experiencing homelessness.
- Knowledge of housing programs, subsidies, and case management

**Conditions of Work**
- Some evening and weekend work required
- Operation of personal vehicle with required insurance
- Outreach to various encampments throughout the City of Edmonton, often in extreme weather conditions and not always accessible by vehicle

**Personal Characteristics**

The Project Support Worker should demonstrate competence in all the following:

- _Behave Ethically:_ Understand ethical behaviour and business practices and ensure own behaviour is consistent with these standards and aligns with the mission and core values of Bissell Centre.
- _Build Relationships:_ Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
- _Communicate Effectively:_ Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- _Focus on Participant Needs:_ Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
- _Foster Teamwork:_ Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
- _Make Decisions:_ Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
- _Organizational

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