Overnight Service Desk Analyst

5 months ago


Ottawa, Canada Nova Networks Inc. Full time

**STRENGTHEN YOUR CAREER**
At Nova Networks, we pride ourselves on hiring smart, motivated people who excel at challenging themselves and enjoy working in a team-oriented environment.

Looking for an exciting opportunity to work with leading products and with other talented and dynamic professionals? Then look no further.

We believe strongly in lifelong learning and professional development, and we will support your professional and career development. At Nova Networks, you are given the opportunity to demonstrate your talent, undertake challenging projects, and work with a fantastic team.

**CAREER OPPORTUNITIES**
If you require special accommodation during our recruitment process, please indicate this when responding to Nova's job advertisements. All reasonable adjustments are provided.

OVERNIGHT SERVICE DESK ANALYST

**Location**: Ottawa, Ontario

**Job Code**: SDA-007

**Number of Openings**: 2

**Position Description**:
Frequently the first direct experience that the end-user has with Nova Networks is the Overnight Service Desk Analyst - the “voice” of Nova’s Service Delivery team. Our Overnight Service Desk Analyst listens to the clients’ end-users describe their problem and using their experience, knowledge, training and Nova’s tools and systems identifies the cause of the problem and works with the end-user to resolve it in a timely manner.
- Administrative experience with mail services, networking and backup solutions
- All new or rehired employees are asked to undergo a security clearance and offers will be contingent upon completion of the security clearance.

**Nice to Haves**:

- Experience with HEAT Service Management Help Desk software


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