Service Desk Analyst

3 days ago


Ottawa, Canada Nova Networks Full time

**SERVICE DESK ANALYST (Bilingual English/French)**

**Location**: Ottawa, Ontario

**Position Description**:
NOVA Networks is hiring a Service Desk Analyst (Bilingual English/French) with a strong knowledge of O365 and the MS Office suites including administration of product/license management. The Service Desk Analyst (Bilingual English/French) will also require understanding of MS Teams and SharePoint.
- Strong knowledge of O365, Microsoft Teams, and Microsoft SharePoint
- Strong troubleshooting skills in Microsoft Windows 8, 10 environment
- Fluent in both French and English (reading, writing and spoken)

**Nice to Haves**:

- knowledge of Adobe Cloud products and administration
- Knowledge of Windows server (2012, 2018+) and working within Active Directory
- Diploma/Degree in an IT-related field

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Work Location: In person


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