Service Desk Analyst

**Duties and Responsibilities**: The Service Desk Analyst works under the supervision of the ITS Service Desk Supervisor to provide technical support to faculty, staff and students. Operating as a single point of contact for service, the Analyst provides front line telephone, walk-in, and/or on-site consulting support by logging and handling all incidents...

Visionpool Business Services is hiring a HYBRID Tier 1 Service Desk Analyst. in the Ottawa area Description of Duties: - Assist staff face to face, virtually, by phone or chat. - Resolve issues with technology through one-on-one interactions. - Troubleshoot a variety of first-level IT support issues on different platforms and programs. - Develop...

**STRENGTHEN YOUR CAREER!** At Nova Networks, we pride ourselves on hiring smart, motivated people who excel at challenging themselves and enjoy working in a team-oriented environment. Looking for an exciting opportunity to work with leading products and with other talented and dynamic professionals? Then look no further. We believe strongly in lifelong...

Visionpool Business Servies is hiring a HYBRID Service Desk Technical Analyst who resides in the OTTAWA AREA. **Responsibilities**: - Assist staff face to face, virtually, by phone or chat - Resolve issues with technology through one-on-one interactions - Troubleshoot a variety of first-level IT support issues on different platforms and programs - Develop...

**Duties and Responsibilities**: The Service Desk Analyst works under the supervision of the ITS Service Desk Supervisor to provide technical support to faculty, staff and students. Operating as a single point of contact for service, the Analyst provides front line telephone, walk-in, and/or on-site consulting support by logging and handling all incidents...

**STRENGTHEN YOUR CAREER!** At Nova Networks, we pride ourselves on hiring smart, motivated people who excel at challenging themselves and enjoy working in a team-oriented environment. Looking for an exciting opportunity to work with leading products and with other talented and dynamic professionals? Then look no further. We believe strongly in lifelong...

NOVA Networks is seeking a Bilingual Service Desk Analyst has a strong knowledge of O365 and the Office suites including administration of the product \ license management. The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint You are “cool” under pressure demeanor and confident, alert voice will go...

**Service Desk Analyst** **Take a central role** The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and...

**Service Desk Analyst** **Take a central role** The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and...

**ABOUT OUR CLINIC** Alzheimer's disease (AD) is the most common type of dementia, making up approximately 70% of all cases. Those over the age of 65 are at a higher risk to develop AD. It diminishes cognitive, verbal, and physical abilities by destroying brain cells. This in turn affects our ability to think, to learn new things, and to remember. Many...

We're in search of bilingual IT Service Desk Analysts to join our team! This position is remote work-from-home. **Role and Responsibilities include**: - Receive incoming calls - Log in calls into ITSM system - Perform diagnostic and basic troubleshooting procedures - Assign incidents to appropriate support groups - Able to follow-up on incidents until...

The Analyst, Service Desk is accountable to the Manager, Service Desk for responding to, resolving and tracking end user questions and technical issues in accordance with the Service Level Agreement (SLA) of IT Service Desk. **DUTIES AND RESPONSIBILITIES** **1. **Service Desk Support** Receives, investigates, responds to and resolves Level 1 technical and...

Maplesoft Group is currently seeking a Technology Service Desk Analyst for our Federal Government client. The following responsibilities are associated with the “Statement of Work” but are not limited to: Primary Responsibilities - Daily usage of Service Desk Tool following best practices e.g., resolution steps, recommendations to users. - Providing...

Infosys Public Services is seeking a Service Desk Analyst. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high-level design artifacts;...

Service Desk Analyst - onsite Service Desk Analyst - onsite Apply locations: CAN - ON - OTTAWA Time type: Full time Posted on: Posted 2 Days Ago Time left to apply: End Date: February 10, 2025 (4 days left to apply) Job requisition id: 51538421 Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and...

NOVA Networks is seeking Bilingual Service Desk Analysts that have a strong knowledge of Office 365 and the Office suites including administration of the product \ license management. The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint. You are “cool” under pressure demeanor and confident, alert...

NOVA Networks is seeking Bilingual Service Desk Analysts that have a strong knowledge of Office 365 and the Office suites including administration of the product \ license management. The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint. You are “cool” under pressure demeanor and confident, alert...

LeverageTek is actively seeking an IT Service Desk Analyst position for a 1-year contract with it’s Ottawa based customer.Work LocationThe successful candidate will be expected to work onsite 5 days a week at customers Ottawa based location.Security ClearanceActive Secret Level II Security Clearance requiredKey TasksResponsibility #1: Incident Management...

LeverageTek is actively seeking an IT Service Desk Analyst position for a 1-year contract with it’s Ottawa based customer.Work LocationThe successful candidate will be expected to work onsite 5 days a week at customers Ottawa based location.Security ClearanceActive Secret Level II Security Clearance requiredKey TasksResponsibility #1: Incident Management...

**Who We Are** **We are looking to have a full-time bilingual (French/English) Service Desk Analyst to join our team on-site in Ottawa.** **SUMMARY** **KEY DUTIES & RESPONSIBILITIES** - Responds to inquiries in a prompt manner to achieve a high level of internal customer service and resolve issues efficiently. - Documents relevant issues and resolutions...