Application Support Analyst

6 months ago

Toronto, Canada CAAT Pension Plan Full time

**Application Support Analyst**

**We believe that everyone has the right to a rewarding career with an organization that values and invests in your growth.**

Are you looking for an energetic, high-performance culture that’s truly one of a kind?

How would you like to work in a fun, high-performance culture that’s truly one of a kind - on a team that appreciates your ideas, helps our members retire with confidence and makes Canada better, all at the same time?

If that sounds like your thing - and you’re an outstanding **Application Support Analyst**- let’s talk

We’re CAAT Pension Plan, and we’re growing. We innovate defined benefit (DB) pension plans. What are they? Unlike other pension plans, they specifically define the lifetime benefits our members will receive in retirement. This means that once they retire, our members know exactly what they’re getting every month
- for life As a socially conscious company, we’re passionate about helping more Canadians retire with greater financial security and peace of mind.

Are you looking for an energetic, high-performance culture that’s truly one of a kind?

How would you like to work in a fun, high-performance culture that’s truly one of a kind - on a team that appreciates your ideas, helps our members retire with confidence and makes Canada better, all at the same time?

If that sounds like your thing - and you’re an outstanding **Application Support Analyst** - let’s talk

We’re CAAT Pension Plan, and we’re growing. We innovate defined benefit (DB) pension plans. What are they? Unlike other pension plans, they specifically define the lifetime benefits our members will receive in retirement. This means that our members know exactly what they’re getting every month - for life As a socially conscious company, we provide that certainty, helping more Canadians retire with greater financial security and peace of mind.

This position is integral to the success of the **Application Support** team, and to CAAT’s guiding mission and growth strategy.

**We are looking for someone with**:

- Bachelor’s degree in computer science, computer engineering or equivalent training or experience.
- Two (2) to four (4) years of experience in IT support.
- A minimum of Two (2) years of experience working with Azure Cloud Platforms, Windows/Linux Systems, Monitoring Tools.
- Knowledge and experience with scripting (Python or PowerShell), APIs and databases.
- Ability to take a business-centric and holistic approach in delivering support.
- Ability to take ownership of an issue and drive resolution while communicating effectively.
- Exceptional experience in collaborating with other team members toward a common resolution or goal.
- Problem solving ability while working individually or within a team environment.

**Once here you will**:

- Create and update documentation as required to provide a better support experience for our end users and expand internal knowledge management system.
- Offer technical expertise to internal customers through collaboration with the end-user community for clarification of requirements and the communication of solutions.

**What will CAAT offer you?**
- Financial Wellness: We provide a defined benefit (DB) pension plan (no big surprise here).
- Physical Wellness: We provide a very competitive and comprehensive extended health and dental benefits including life insurance.
- Mental Well-Being: We provide an array of wellness programs including extended mental health benefits. We also offer generous paid time off to promote rest and relaxation.
- On-site gym and shower facilities; meditation/prayer room and cool collaboration spaces including electronic sit/stand desks.
- Hybrid work arrangements for eligible employees and a collegial work environment.
- Opportunities to connect with senior leadership in a variety of informal settings for discussions, sharing, and mutual learning.
- We invest in our people and enthusiastically support your career development goals, regardless of your role, with access to tuition aid and learning opportunities like our ground-breaking CAAT Academy.
- We are conveniently located at the Eaton Centre in downtown Toronto, next to Queen subway station, with ready access to multiple TTC routes, GO Transit, and the PATH from Union Station.

The success of our company is dependent on fostering a culture of embracing diversity, equity, and inclusion in everything we do. All employees are guided by our Mission, Values, and Code of Conduct.
- CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for _

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Toronto, ON M5G 2L7

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