Business Application Support Analyst
4 days ago
Job Description
Posting: Business Applications Support Analyst
Business Overview:
Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing; custody and back-office support services to Canadian-based brokerage firms and registered Portfolio Managers.
What You Will Do:
Key Responsibilities:
- Ensures that all requests raised by clients and users are handled timely and appropriately.
- Answers questions, clearings faults, proposes solutions, and/or arranges for appropriate measures to be taken.
- Evaluates client requirements and processes (e.g., Enhancements or maintenance).
- As a liaison between the vendor and users, effectively communicating in both business and technical terms.
- Interacts with clients, vendors, FCC employees and other Fidelity firm wide partners.
- Documents all problems and assists in their resolution.
- Takes ownership of solving a customer's problem promptly; use all available resources to achieve the best outcome.
- Delivers seamless customer service through teamwork and collaboration.
What We Are Looking For:
- Completion of minimum 3-year post-secondary program or equivalent experience.
- Application Support and Operations Environment experience is required.
- Experience with Dataphile an asset.
- Strong knowledge of the Software Development Life Cycle (SDLC) is required.
- Experience in the following (or a combination of the following) is appropriate:
- Business user with direct and relevant technical experience
- Technology support with relevant business exposure
- Technical Analyst with business/systems process experience
The Expertise You Bring:
- Desire and commitment to excellent client service and able to prioritize and manage multiple issues
- Excellent communication skills both written and oral; ability to effectively communicate technical material to non-technical users
- Detailed oriented with excellent analytical skills; aptitude for probing and uncovering underlying technical issues and business constraints when dealing with problems
- Use of creativity in finding alternative solutions to business needs
- Able to work in team environment by participating in a collaborative approach in dealing with and partnering with fellow members
Fidelity Canada is an equal opportunity employer
Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.
No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.
Why Work at Fidelity?
We are proud to be recipients of the following:
Awards
- Canada’s Top 100 Employers (5th consecutive year) 2021
- Greater Toronto’s Top Employers (9th consecutive year) 2021
- Canada’s Top Family Friendly Employer (4th consecutive year) 2021
- Imagine Canada, Caring Company
- Canada’s Top Employer For Young People 2021
- National HR Awards - Best Corporate Social Responsibility Program Award, Venngo Healthy Workplaces Award
- Workplace Benefits Awards - Health and Wellness Program
- Canadian Compassionate Companies Award
Designations
- A Canadian Compassionate Company
- An Imagine Canada Caring Company
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