Technical Application Support Analyst

5 months ago

Toronto, Canada Pala Interactive Full time

Boyd Interactive (formerly Pala Interactive) is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment.

The Technical Application Support Analyst will be responsible for helping Boyd B2B and B2C customers to use Boyd Interactive software in efficient and productive ways. The Technical Application Support Analyst will assist the customers (internal and external) to resolve problems and find ways to use the software in the most optimized ways.

**Major technical duties include**:

- Work closely with internal development and operations team to identify and resolve issues reported by customers.
- Escalate complex or critical issues to higher levels of support or development teams as necessary.
- Work with Boyd’s software vendors to coordinate integration data points.
- Use Boyd’s software tools to make a positive impact on the customers’ success.
- Understand customer requirements and construct the solution using Boyd’s software.
- Investigate the logs in Grafana to identify the issue.
- Perform root cause analysis of production issues.
- Analyze complex data that resides in relational database by using SQL queries.
- Manage communications with customers, at all levels, to maintain positive relationships.
- Implement and maintain a knowledge base to enable quick resolutions to customer issues and training purposes.

**Requirements**:

- Experience with using software tools and configurations.
- Good knowledge of relational database systems.
- Experience writing SQL queries to investigate data issues.
- Experience with monitoring tools such as Grafana.
- Software education is an advantage.
- Ability to adapt to new environments, and the ability to identify, propose and implement changes and improvements.
- Solid analytical and problem-solving skills.
- Strong interpersonal and communication skills, both written and verbal.

**Soft Skills**:

- Ability to work in a deadline driven, fast-paced environment.
- Innovative and creative.
- Independent and self-motivated.
- Enjoys and works well in teams, but also thrives in autonomy.
- Exhibits the important balance of patience and determination that allows entrepreneurial businesses to flourish.
- Organized and thorough.
- Collaborative team player, excited and willing to do what it takes to get the job done.

**Job Type**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site childcare
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

**Work location**: Hybrid - on site 3 days per week at the office in North York, ON M2J 5B5

  • Technical Application Support Analyst

    5 months ago

    Toronto, Canada Fidelity Investments Full time

    Description About Us: Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing...

  • Technical Support Analyst

    6 months ago

    Toronto, Canada CB Canada Full time

    Technical Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Technical Support Analyst. Technical Support Analyst – Job Description Provide leadership for the provision of technical expertise in development and support of activities, processes, procedures and tools for protecting information security with a focus on...

  • Technical Application Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Fidelity Investments Full time

    About the Role:Fidelity Clearing Canada (FCC) is seeking a skilled Technical Application Support Analyst to join our technology team. As a member of our team, you will provide technical support and troubleshooting services to maintain service quality for FCC applications in production.Key Responsibilities:Respond to client service requests and provide...

  • Application Support Analyst

    4 weeks ago

    Toronto, Canada Procom Full time

    **Welcome to GorillaWorks: Innovating Recruitment, Redefining Careers** GorillaWorks is seeking a talented Application Support Analyst to join our dynamic team! **Key Responsibilities**: - Conduct thorough investigations to replicate problems and identify root causes. - Collaborate with the support team to develop and implement robust solutions. - Provide...

  • Technical Support Analyst

    2 weeks ago

    Toronto, Ontario, Canada Booster Prep Inc. Full time

    Job Title: Technical Support AnalystJob Summary:Booster Prep Inc. is seeking a skilled Technical Support Analyst to join our team. The successful candidate will be responsible for providing technical assistance to users, troubleshooting computer systems and networks, and implementing solutions to identified difficulties. The ideal candidate will have...

  • Application Support Analyst

    6 months ago

    Toronto, Canada Vena Solutions Inc. Full time

    This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada. _#LIremote_ We believe that understanding and valuing our customers is the key to success. As Vena’s Application Support Analyst, you will be responsible for creating a World Class customer...

  • Application Support Analyst

    6 months ago

    Toronto, Canada Vena Solutions Inc. Full time

    This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada._ _#LIremote_ We believe that understanding and valuing our customers is the key to success. As Vena’s Application Support Analyst, you will be responsible for creating a World Class customer...

  • Technical Application Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Fidelity Investments Full time

    About the RoleAt Fidelity Clearing Canada, we are seeking a skilled Technical Application Support Analyst to join our technology team. As a key member of our team, you will provide technical support and troubleshooting services to ensure high-quality application delivery to our clients.The ideal candidate will have a strong understanding of application...

  • Technical Application Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Fidelity Investments Full time

    About the Role:Fidelity Clearing Canada is seeking a highly skilled Technical Application Support Analyst to join our team. As a key member of our technology department, you will provide technical support and troubleshooting for FCC applications currently in production.Key Responsibilities:Respond to client service requests and provide quality problem...

  • Technical Application Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada Fidelity Investments Full time

    About the Role:Fidelity Clearing Canada (FCC) is seeking a skilled Technical Application Support Analyst to join our technology team. As a member of our team, you will play a critical role in providing technical support and troubleshooting services to our clients.Key Responsibilities:Respond to client service requests and provide quality problem resolution...

  • Technical Support Analyst

    3 weeks ago

    Toronto, Ontario, Canada Koppert Canada Limited Full time

    We are seeking an Technical Support Analyst to join our team at Koppert Canada Limited. In this role, you will be responsible for providing technical support to our staff and ensuring that our computer systems and applications are running smoothly.The ideal candidate will have a strong background in computer systems and networks, as well as excellent...

  • Application Support Analyst

    6 months ago

    Toronto, Canada CB Canada Full time

    Application Support AnalystOn behalf of our client in the Banking Sector, PROCOM is looking for a Application Support Analyst.Application Support Analyst – Job DescriptionSupporting test environmentAttending project meetingsManage/Work/Test given stacksApplication Support Analyst – Mandatory Skills2+ years of similar experienceFamiliarity withRed Hat...

  • Application Support Developer Analyst

    4 weeks ago

    Old Toronto, Canada Fidelity Canada Full time

    Job Title: Application Support Developer AnalystJob Summary:Fidelity Canada is seeking a highly skilled Application Support Developer Analyst to join our technology team. As a key member of our team, you will be responsible for providing technical support and developing solutions for our internal and external clients.Key Responsibilities:- Provide technical...

  • Application Support Analyst

    3 weeks ago

    Toronto, Canada GorillaWorks Full time

    GorillaWorks is seeking a talented Application Support Analyst to join our dynamic team!Role Overview:As an Application Support Analyst, you’ll report to the Senior Product Manager and play a key role in resolving user-reported application issues. Your responsibilities will include investigating problems, identifying root causes, and collaborating with our...

  • Technical Support Analyst

    2 weeks ago

    Toronto, Ontario, Canada Caregiver Placement Canada Full time

    Job SummaryAs a Technical Support Analyst at Caregiver Placement Canada, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems and networks. Your role will involve troubleshooting, resolving issues, and implementing solutions to ensure smooth operations. Key ResponsibilitiesGive access to computer...

  • Application Support Analyst

    3 weeks ago

    Toronto, Ontario, Ontario, Canada GorillaWorks Full time

    GorillaWorks is seeking a talented Application Support Analyst to join our dynamic team!Role Overview:As an Application Support Analyst, you’ll report to the Senior Product Manager and play a key role in resolving user-reported application issues. Your responsibilities will include investigating problems, identifying root causes, and collaborating with our...

  • Application & System Support Analyst

    3 months ago

    Toronto, Canada Dream Payments Corp Full time

    **About Dream Payments**: Dream Payments is a venture funded, FinTech company offering cloud payments solutions to financial institutions and insurance companies, enabling them to provide frictionless digital and mobile payment services to their end customers. Our mission is to simplify the world of payments for our clients and their end customers, and we...

  • Desktop Technical Support Analyst

    6 months ago

    Toronto, Canada CB Canada Full time

    Desktop Technical Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Desktop Technical Support Analyst. Desktop Technical Support Analyst – Job Description When stationed in an ecosystem, you will work closely with Community Leads to provide end level support for the citizen group based there You act as the single point...

  • application support analyst

    5 months ago

    Toronto, Canada Techy Logs Software Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearExperience: 2 years to less than 3 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in...

  • Technical Support Analyst

    6 months ago

    Toronto, Canada Duca Full time

    **Technical Support Analyst** **Job Purpose & Summary** The Technical Support Analyst provides helpdesk support to DUCA employees by resolving hardware and software issues remotely and in person, via phone, remote support tools, and DUCA’s ticketing system. The incumbent will use their experience and knowledge of Windows and other software to...