IT Application Support Analyst

5 months ago

Toronto, Canada CIRO OCRI Full time

**Position Title: IT Application Support Analyst**

**Department: Information Technology**

**Location: Toronto**

**Status: Fixed-term, full-time 12 months (Hybrid)**

**Key Responsibilities**:

- Review and resolve support incidents referred to the Business Systems Development team by CIRO’s support desk.
- Provide IT services to internal and external customers, such as file imports and ad-hoc query/report generation
- Complete daily and weekly operational tasks, such as checking the status of backup jobs and reviewing error reports
- Other duties as required.

**Education and Experience**:

- A university degree or college diploma in Computer Science or related field of study.
- Some experience with SQL Server Integration Services for data import tasks is desirable.
- Extensive experience with relational database, SQL coding, and MS SQL server is required.
- Understanding of platform components (IIS, SQL Server, Windows operating systems) including common system administration tasks, is required.
- Prior experience with any service desk ticketing system is an asset.

**Key Skills and Competencies**:

- Strong analytical and problem solving skills and a customer service orientation.
- Strong written and communications skills.
- Knowledge of mutual fund industry concepts and terminology.
- Ability to establish and maintain effective working relationships with supervisors, employees and partners.
- Excellent communication skills, both verbal and written.
- Excellent organizational and problem-solving skills.
- Able to work well in a team setting.
- Self-directed and self-motivated.
- Able to work with little supervision.
- Able to multi-task and prioritize work effectively.

CIRO is committed to employment practices that are inclusive and accessible. Accommodations for individuals with disabilities are available. Should you require accommodation, please contact Human Resources.

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